FastPass+ FAQ — SERVICE SUSPENDED UNTIL FURTHER NOTICE

[chbc]

Oh, help me Disney technical information help is stating that this in fact is a rule.

Up to 30 days in advance, you can make FastPass+ selections for yourself and others in your group, including other passholders and Guests with valid theme park tickets. If you have a reservation that includes a stay at a select Walt Disney World Resort hotel, you can make FastPass+ selections up to 60 days before you check in for up to 7 days or the entire length of your stay―whichever is greater!

To redeem your FastPass+ selections, use your MagicBand or card to check in at the location’s FastPass+ entrance any time during the designated arrival window. If you’ve purchased an annual pass and don’t have a MagicBand yet, you’ll be able to order your complementary MagicBand after you activate your pass at Walt Disney World Resort.

Once you redeem you first 3 FastPass+ selections for a day, you’ll be able to make another selection for the same day using your mobile device or at a FastPass+ kiosk. Enjoy that experience, and you can get another FastPass+ selection―and another―up to park closing, subject to availability.

OR THE ENTIRE LENGTH OF STAY, 16 days is greater than 7!!!!!!!
When your length of stay exceeds 10 days....My reservation reads as four mini vacations and there is no way in their system to make it a 16 day big vacation. This is how supervisors explain it to me. We could have and should have been allowed to make 10 days of reservations, and that there was probably a glitch only allowing 7 days.
If a vacation exceeds 10 days, you may only make FP's for the first 10 days, when vacation days are passed, additional FP's may be attained.

I want to plan my vacation, a long vacation and not be focused on making reservations for FP's after I am at WDW. We have stayed longer in the past, all this reminds me why I make our vacations magical, not Disney, and why we have vacationed at WDW less, and for not as long.

 

[DVC4US]

Are you doing a split stay? If so, this might be the problem. The 7-day AP rule is for those not staying on property. I have a 10 day stay planned for June and I am currently holding 8 days of FPS.

Have you called Disney IT?

 

[epcotty]

I don't understand how to modify on the website anymore. I try and then it redirects me to where you book new ones and even going from there it's impossible, thinking you're trying to book 2 of the same attraction.

 

[MickeyHereWeCome!]

I apologize if I missed a similar question! When, exactly, can we book a 4th FP. Can anyone confirm that you can get another FP as soon as you enter the turnstile for your 3rd?

Our last FP at AK is the safari, and then we will be hopping over to EP. Can we attempt to get an EP FP as soon as we enter the line (scanning the first time)? Or do we need to wait until we get off? That's such a long ride, so that time would be very valuable.

Thanks!

 

[Cluelyss]

I apologize if I missed a similar question! When, exactly, can we book a 4th FP. Can anyone confirm that you can get another FP as soon as you enter the turnstile for your 3rd?

Our last FP at AK is the safari, and then we will be hopping over to EP. Can we attempt to get an EP FP as soon as we enter the line (scanning the first time)? Or do we need to wait until we get off? That's such a long ride, so that time would be very valuable.

Thanks!

Yes, you can book #4 as soon as you tap the tapstile for #3.

 

[chbc]

Are you doing a split stay? If so, this might be the problem. The 7-day AP rule is for those not staying on property. I have a 10 day stay planned for June and I am currently holding 8 days of FPS.

Have you called Disney IT?

Help and answers...at long last. I have spent the day on this, tucked in with a cold, calling Disney with three phones, on the computer and iPad.There is no rule or policy that states that one may only have 7 FP days reserved, or a max of 10 for a longer stay. In the end, I can say that I spoke with kind and polite cast members who were genuinely perplexed as to why I had been given the false information, followed by a promise to resolve this by emailing the departments involved, and discussing in weekly meeting no rule such as this exists.
I myself continued further in calling Disney Technical Assistance ( I would have been transferred again, earlier, but had to get some things done here at home) yet once again, today. I quite simply could not believe the rule, the interpretation did not make sense by the tech from an earlier conversation and called once again to state that I had made numerous calls and inquiries to Disney departments that agreed with my position and FP experience. I got the answer from a wonderful woman in the tech department, the system will not allow for more than the 7 FP's made. Disney's system will not allow for more than 7 through MDX, and when calling in, a system override is required to acquire more days of FP's.
Do I believe that this will be fixed, NO. I think it would be way to costly to and out of their realm to make the repair, it should have been addressed with MDX, the bands etc. I doubt it was of concern, as we have always been seen as rather odd to Disney for playing in their parks for extended days, shocked is more accurate. The remedy in my advisement would be to inform departments of the systems capabilities, the overrides that are required be part of training and an understanding of entire length of stay. In addition, a blurb sentence added to MDX, AP and Hotel information that stays longer require one to call for FP's.
Do I have my FP's, No. This has been frustrating, exhausting, time consuming, data eating usage since the latter part of April. I will live to park plan another day, for it is in the planning with FP's, ADR's, touring plans etc. to enjoy the parks, have family fun, experience magic, discover the details and revel in the wonder that is WDW! No, I do not have a fever, just a cold and a bad case of Disneyitis. The good- being kind was not mistaken for weakness, complimented on being well spoken in the face of frustration and polite after numerous conversations. The bad-staying on the line for the survey after receiving genuine help (not Disneyspeak/placating/pat answers) and having the call drop immediately. So, shout outs to Pierre, Virginia and Roberta and a host of others.

 

[epcotty]

I feel kind of dumb but I don't understand editing (or how you would delete if need be) on the new setup on the site. Do you need to redo everything just to change the time on one FP? It used to be so easy, of course that couldn't last I guess

 

[chbc]

I feel kind of dumb but I don't understand editing (or how you would delete if need be) on the new setup on the site. Do you need to redo everything just to change the time on one FP? It used to be so easy, of course that couldn't last I guess

On MDX, first click the current fastpass, then click modify.

 

[epcotty]

On MDX, first click the current fastpass, then click modify.

All that does is redirect me to the initial fastpass booking page that you see when you first start with and I don't see any specific FP anywhere. It seems I have to go through the whole process again just to change the time on one. This is the experience on the computer anyway (I haven't tried it on the phone yet, is that any better?)

 

[DVC4US]

All that does is redirect me to the initial fastpass booking page that you see when you first start with and I don't see any specific FP anywhere. It seems I have to go through the whole process again just to change the time on one. This is the experience on the computer anyway (I haven't tried it on the phone yet, is that any better?)

On MDE click on FastPass - once your FPs come up then click on "view details" for the one you want to change - it should bring up a screen that will allow you modify the FP. Click on modify - select the people in your group you want to change for - then it will bring up options for you. If you want more times then the ones showing then click on "view details and more times" under the ride.

If this is not happening for you then you might be experience a glitch.

 

[epcotty]

On MDE click on FastPass - once your FPs come up then click on "view details" for the one you want to change - it should bring up a screen that will allow you modify the FP. Click on modify - select the people in your group you want to change for - then it will bring up options for you. If you want more times then the ones showing then click on "view details and more times" under the ride.

If this is not happening for you then you might be experience a glitch.

Right after I click on modify it immediately redirects me to the initial FP page without any info about the FP I'm trying to modify. I hope it's a glitch

 

[DVC4US]

@chbc - I'm confused. Are you saying you still haven't been able to get FPs past 7 days? If that is what Disney is telling you then it is not correct. I have a reservation for 6/9 -6/19 and I hold FPs for the 11th to the 18th which is 8 days for all of my guests. I just went in and booked a FP for me on the 9th and 10th which gives me FPs for 10 days. I have an AP so I don't know if that will make a difference.

Maybe @mesaboy2 or @hiroMYhero will have a better answer.

 

[DVC4US]

Right after I click on modify it immediately redirects me to the initial FP page without any info about the FP I'm trying to modify. I hope it's a glitch

It does sound like a glitch - just worked for me. Have you tried on the app yet? It's basically the same procedure. Yesterday when the website was having so many issues I was able to book my FPs on the app with no problem. You could try a different browser or clear your cookies.

 

[marciemi]

epcotty - I agree with the above folks. If you were just trying yesterday, the system was messed up a lot with all the new changes. Try again today - when you select Modify, the next screen should give you your party where you can just select "all", and the following screen should either let you change the time of the current experience or change to a whole new experience. It works almost identically on the phone or a desktop. I'd try the phone if you haven't or just try again today (maybe log in and out) because it really just sounds like a glitch (mine yesterday kept dropping people from my party, giving me error messages, or just locking up).

 

[epcotty]

Thanks for the responses. DVC4US- Haven't tried on the app yet although I have it downloaded. Thanks for the suggestions. marciemi- I was just trying yesterday. I'll try again sometime and then post what it does. Hopefully it'll do what it's supposed to for me. I guess it can be glitchy sometimes

 

[DVC4US]

Thanks for the responses. DVC4US- Haven't tried on the app yet although I have it downloaded. Thanks for the suggestions. marciemi- I was just trying yesterday. I'll try again sometime and then post what it does. Hopefully it'll do what it's supposed to for me. I guess it can be glitchy sometimes

There is no "guess" about it. LOL Disney IT is not the best and glitches happen all the time. Try today and hopefully it will work like it is supposed to.

I was on the phone with a guest relations CM yesterday and she was trying to give me an "any time use FP" for an issue I had. We have 8 people under 2 reservations and it took her over 30 mins(including putting me on hold at one point) to figure out why all 8 of us wouldn't show up. Finally got it resolved. So even the CM experience the problems we are dealing with.

 

[hiroMYhero]

@chbc - I'm confused. Are you saying you still haven't been able to get FPs past 7 days? If that is what Disney is telling you then it is not correct. I have a reservation for 6/9 -6/19 and I hold FPs for the 11th to the 18th which is 8 days for all of my guests. I just went in and booked a FP for me on the 9th and 10th which gives me FPs for 10 days. I have an AP so I don't know if that will make a difference.

Maybe @mesaboy2 or @hiroMYhero will have a better answer.

It appears to be a glitch based on the combination of multiple DVC bookings + the attached ticket. Onsite > onsite > onsite > onsite keeps the FP booking window open with the ability to book for the total of ticket entitlements.

IT, in the recent past, has been able to manually book FPs for guests who were blocked from booking due to a glitch.

The only way @chbc can max out her FP booking is to add on a day of FPs as the booking window rolls forward - this should be available to her because the 60-day rolling booking window is available to all onsite guests with valid tickets - applies even when they move offsite.

If @chbc can't book additional FPs when the window rolls forward, there's a glitch with her ticket.

 

[twoolle]

We are a party of 6, with three adults, an eight year old, a four year old' and two month old. We are going to split HS (morning) and Epcot (afternoon/evening) and probably back to HS for the Star Wars fireworks. Our tip is June 18-26, and with all the new attractions I am expecting bigger crowds than we originally anticipated.

Right now I have fast passes for all of us at TSM at 9-10. We want to do Jedi training first and then ride TSM, hopefully twice if we are able to sign up for Jedi academy fast enough. I have ended up canceling my tier two FP for HS thinking that I would get to make FP selections for Epcot for that afternoon if possible as soon as we use our TSM fast pass. Is that a smart move or should I just try to rope drop TSM and make my fast passes for Epcot? We are spending Sunday morning at Epcot (no fast passes). I was hoping to utilize the rider switch as much as possible by booking two people at soarin and getting rider switch passes for the rest of us and doing the same at test track. However, we will defiantly want the new Frozen ride too. What do you all suggest??? Should I cancel TSM in order to book Epcot fast passes?

I hope you get some advice here as I am having the same dilemma as you!

 

[4inapod]

We are doing our first split stay 8/10-8/14 at *** Room only, than 8/14-8/20 to CSR for visa free dining with 8 day tickets. I have searched the boards but can not find an answer to my questions.
1. I believe I read my 60 days to book FP+ will only start from my 8/14 CSR ressie because I had to book my tickets with that ressie to get FD. Is this correct?
2. Is there anyway I can book FP+ for my park days for 8/11-8/13? If not, how do I get FP+ for these park days?
3. Can I somehow link my tickets to my first stay of 8/10-8/13?
4. I also read I had to go to a Customer Service in a park to activate my tickets if I wanted to use them for my first stay. Can I do this at TL water park? or is there an easier way to do this?

Thanks so much for any help.

 

[AMusicLifeForMe]

We are doing our first split stay 8/10-8/14 at *** Room only, than 8/14-8/20 to CSR for visa free dining with 8 day tickets. I have searched the boards but can not find an answer to my questions.
1. I believe I read my 60 days to book FP+ will only start from my 8/14 CSR ressie because I had to book my tickets with that ressie to get FD. Is this correct?
2. Is there anyway I can book FP+ for my park days for 8/11-8/13? If not, how do I get FP+ for these park days?
3. Can I somehow link my tickets to my first stay of 8/10-8/13?
4. I also read I had to go to a Customer Service in a park to activate my tickets if I wanted to use them for my first stay. Can I do this at TL water park? or is there an easier way to do this?

Thanks so much for any help.

You have to have tickets linked to each reservation in order to book fastpasses. If you don't have tickets linked to one, you can't book fastpasses. The reservation that you have tickets linked to already will be the only reservation you can make fastpasses for. I am confused with what you are saying. Are you only planning to be in the parks for 8 days during your entire stay or are you wanting to buy another ticket?