Fantastic customer service from Get Away Today

[okworbust]

Perhaps you should change the title of your thread to something that relays how you are now feeling?

Already done

 

[disneegrl4eva]

im just glad everything worked out for you and you got it all straightened out and trust me...i get where you are coming from...i feel that more and more, businesses are telling wrong information all the time...doesnt matter who they are and we end up dealing with all the bull because of that...im a very VERY thorough person and i talk to so many people about issues im concerned or confused about but even still a lot of the time i get wrong info...

 

[getawaytoday]

@okworbust

We're honestly just glad we were able to help (and we think Christy is pretty great too). We appreciate the opportunity to make things right. It makes a lot of sense that you called on the 19th. We didn't know anything about our contract changing until May 21st and it threw us all for a complete loop. How's that for timing?

Anyway, we hope you have a FANTASTIC time at Disneyland and CARS LAND!!

We'd also like to thank all of the loyal GAT customers who have spoken highly of us in this thread. We truly appreciate your kind words and your business.

 

[moniqueand2]

I have to tell you we bought 3 day park hoppers prior to the June 10th deadline, picking them up on the 15th. There was evidently some sort of snafu that if you had to change a name or pick them up after the 15th or various other things that you might have a price increase. GAT called my home phone, my cell phone, AND sent me 2 emails to make sure I had the correct information and knew what to do. I was really, really impressed with them and will use them again when we will be in SoCal.

I need some clarification on this. I ordered on June 10th and received the discounted rate. YAY! But I'm picking up the tickets at DL on June 22nd. Am I going to be asked to pay an increase when I pick up?

 

[ValpoCory]

@okworbust
... We appreciate the opportunity to make things right.

IMO, you went above and beyond what you had to do, just to make someone's day. Giving the pickle is usually good business. My hat is off to you.

 

[pixiewings71]

@okworbust

We’re very sorry there was any misunderstanding. This is the first time ever that Disney has not allowed us to continue to sell our contracted rates throughout the year, and as you’ve read in others’ posts, we tried EVERYTHING we could to get the word out as soon as we heard, including sending emails to anyone who has purchased a Get Away Today package and anyone on our regular email update list, updating on our social media (Facebook, Twitter, and Pinterest), and major ads on our homepage and Disneyland destination page. We also added a countdown banner ad on the homepage to make it explicitly clear how many days people had to purchase and heavily promoted our Payment Plans which are also available for ticket only orders.

With that said, we were able to pre-purchase a small amount of hard tickets at the previous gate price of $224, and right now we are only including them with a hotel purchase. If you call our office and ask for the Day or Night Manager (depending on when you call) and mention this post, we will make an exception and can honor those tickets without the hotel for you. We always do everything we can to make sure that we take care of our guests and we would love to continue to be your Disney experts!

First of all - I would like to apologize as I have tried to teach my children not to type, text or call in anger and I stupidly did not follow my own advice.

I do want to explain more than my post said. I did call repeatedly and spoke to different people to make sure I was understanding them correctly. This was all done on May 19th. After to speaking to various agents I felt confidant that this was not a big deal and I went about my life. I checked back in the other day to find out that they were no longer offering the tickets as previously stated and I became upset. Per the post it appears that they did attempt to notify people via email, social media etc. I have changed my email in the past year (local hospital had computers stolen with email addresses as well as SS#. So I no longer use the old one for security reasons). So I did not see or hear about Disney's decision to not allow their tickets to be sold at the old price.

I appreciate everything that GAT has done to help in this situation and I would like to especially thank Christie at GAT for her compassion and patience in listening to me babble my apology and story to her.

I promise to make sure that I speak well of GAT to everyone I encounter who is looking for vacation plans and would post a testimonial/recommendation wherever they may like.

Thanks again for your WONDERFUL customer service.

Sometimes it's hard to take your own advice, I do the same thing sometimes. I'm so glad it worked out!! Thanks for changing your thread title and thanks for the update!!

@okworbust

We're honestly just glad we were able to help (and we think Christy is pretty great too). We appreciate the opportunity to make things right. It makes a lot of sense that you called on the 19th. We didn't know anything about our contract changing until May 21st and it threw us all for a complete loop. How's that for timing?

Anyway, we hope you have a FANTASTIC time at Disneyland and CARS LAND!!

We'd also like to thank all of the loyal GAT customers who have spoken highly of us in this thread. We truly appreciate your kind words and your business.

These 2 posts inspire confidence in GAT and I will for sure keep your company in mind when buying tickets in the future!! Thanks for helping!

 

[getawaytoday]

I need some clarification on this. I ordered on June 10th and received the discounted rate. YAY! But I'm picking up the tickets at DL on June 22nd. Am I going to be asked to pay an increase when I pick up?

@Moniqueand2

No, you will NOT be asked to pay an increase. The only way you would pay more is if you had to change your dates or the name on your reservation, because Disney would recognize that as a new reservation and not honor your current ticket reservation. That's why we wanted to make sure everyone got their tickets booked by June 10, so they could lock in those discount ticket prices. So... great job booking and getting the discounted prices and have a WONDERFUL time at Disneyland!