Family cancelation means I'm trapped!! UPDATE UPDATE AGAIN

[mjc2003]

Just want to say that I had a 2 bedroom booked for bWV this August and wanted to downgrade to a 1 bedroom.. It was a SV and when I called, they said that I had to cancel and rebook. The CM checked with someone and said that I couldn't just keep part of it. I ended up having to cancel the whole thing, book a 1 bedroom garden view and wait list for the SV. I ended up having the wait list fill quickly, but I was not allowed to keep part of it.

IMO, I would follow up with an email to MS, so you have verification in writing since I was not allowed to do what you were told today was possible.

Good luck!

Was it a lock off?

That is different than historical so don't be surprised if you get a different answer if you call back.

I called again and again my information was confirmed by both a CM and a supervisor, and there are now notes attached to my account detailing that I was told you CAN split a lock off.

You can split a lock off as long as you do it for the entirety of the trip. If you have 7 nights booked, you have to cancel either the studio or the 1br for the entire 7 nights.

These cancelations are 100% allowed, but cannot be handled by the CM on the phone; a supervisor has to affect the change. But it can be done while on the phone, another person just has to get involved. As a matter of fact, the CM asked me if I'd like her to get a supervisor on the phone right away to make the change.

Whichever portion of the room is kept, the CM can use banked/borrowed points first. So for example, in my case I used 278 points. 67 are banked/borrowed, the remainder are current UY. If/when I cancel the 1br, the studio will be held with the banked/borrowed points. This is a relief.

Hope this info helps others. I think it makes perfect sense, and we'll be glad when we can open up a studio or 1br for a week for another member to enjoy!

 

[KAT4DISNEY]

Was it a lock off?

BWV only has lockoffs.

There's another thread I believe that was started a day or two ago with a person who asked to cancel part of their lockoff and was told no - that it was a complete cancel and then try to rebook.

You seem to have gotten "that" CM and supervisor twice who went above and beyond the usual. Or they got "that" CM who hadn't gotten the update.

 

[Sammie]

The thing is at DVC there is policy and there is a way to work around policy when it benefits DVC.

I would imagine in this case it benefited them to allow the OP to split it and for others, when they were told no, you can't do this, there was no benefit to DVC for them to allow it to be done.

If it was regular policy, a supervisor would not be needed in the transaction. That is a sure sign of policy being adjusted.

In this case I would guess the magic word is the reservation is in October and they have a huge wait list. They make the OP happy letting them divide and cancel and they make someone else happy with a filled wait list.

Problem is with the Internet, these things are shared and when someone else is not allowed to do it, it causes disappointment for that person. I am glad it worked out for the OP, but I would not count on this always being the case.

 

[Sandisw]

Was it a lock off?

I called again and again my information was confirmed by both a CM and a supervisor, and there are now notes attached to my account detailing that I was told you CAN split a lock off.

You can split a lock off as long as you do it for the entirety of the trip. If you have 7 nights booked, you have to cancel either the studio or the 1br for the entire 7 nights.

These cancelations are 100% allowed, but cannot be handled by the CM on the phone; a supervisor has to affect the change. But it can be done while on the phone, another person just has to get involved. As a matter of fact, the CM asked me if I'd like her to get a supervisor on the phone right away to make the change.

Whichever portion of the room is kept, the CM can use banked/borrowed points first. So for example, in my case I used 278 points. 67 are banked/borrowed, the remainder are current UY. If/when I cancel the 1br, the studio will be held with the banked/borrowed points. This is a relief.

Hope this info helps others. I think it makes perfect sense, and we'll be glad when we can open up a studio or 1br for a week for another member to enjoy!

Yes, it was a lock off as that is all BWV has. I am glad that you have something in writing so that when you go to do it, you won't have a problem. I am glad it will work for you!!!

 

[Dean]

Was it a lock off?




I called again and again my information was confirmed by both a CM and a supervisor, and there are now notes attached to my account detailing that I was told you CAN split a lock off.

You can split a lock off as long as you do it for the entirety of the trip. If you have 7 nights booked, you have to cancel either the studio or the 1br for the entire 7 nights.

These cancelations are 100% allowed, but cannot be handled by the CM on the phone; a supervisor has to affect the change. But it can be done while on the phone, another person just has to get involved. As a matter of fact, the CM asked me if I'd like her to get a supervisor on the phone right away to make the change.

Whichever portion of the room is kept, the CM can use banked/borrowed points first. So for example, in my case I used 278 points. 67 are banked/borrowed, the remainder are current UY. If/when I cancel the 1br, the studio will be held with the banked/borrowed points. This is a relief.

Hope this info helps others. I think it makes perfect sense, and we'll be glad when we can open up a studio or 1br for a week for another member to enjoy!

As noted above, people have routinely been told no. Until more than one person does so and confirms the smaller components weren't available otherwise, I wouldn't be too excited about this information.

 

[WilsonFlyer]

The thing is at DVC there is policy and there is a way to work around policy when it benefits DVC.

I would imagine in this case it benefited them to allow the OP to split it and for others, when they were told no, you can't do this, there was no benefit to DVC for them to allow it to be done.

If it was regular policy, a supervisor would not be needed in the transaction. That is a sure sign of policy being adjusted.

In this case I would guess the magic word is the reservation is in October and they have a huge wait list. They make the OP happy letting them divide and cancel and they make someone else happy with a filled wait list.

Problem is with the Internet, these things are shared and when someone else is not allowed to do it, it causes disappointment for that person. I am glad it worked out for the OP, but I would not count on this always being the case.

Ding! Ding! Ding!

 

[mjc2003]

Yes, it was a lock off as that is all BWV has. I am glad that you have something in writing so that when you go to do it, you won't have a problem. I am glad it will work for you!!!

Ooops. Forgot all BWV has are lockoffs!

As noted above, people have routinely been told no. Until more than one person does so and confirms the smaller components weren't available otherwise, I wouldn't be too excited about this information.

I just saved 171 points so forgive me, I'm excited.

The thing is at DVC there is policy and there is a way to work around policy when it benefits DVC.

I would imagine in this case it benefited them to allow the OP to split it and for others, when they were told no, you can't do this, there was no benefit to DVC for them to allow it to be done.

If it was regular policy, a supervisor would not be needed in the transaction. That is a sure sign of policy being adjusted.

In this case I would guess the magic word is the reservation is in October and they have a huge wait list. They make the OP happy letting them divide and cancel and they make someone else happy with a filled wait list.

Problem is with the Internet, these things are shared and when someone else is not allowed to do it, it causes disappointment for that person. I am glad it worked out for the OP, but I would not count on this always being the case.

The exact words from the supervisor I spoke to were "this is the policy". I was told the supervisor involvement is only because the system doesn't accommodate such maneuvering. You don't need supervisor approval, just a supervisor to make the change.

I would certainly hope this is always the case going forward. However, I won't be surprised to hear that somebody is told something different.

I'm not sure how this would benefit DVC or how October had anything to do with it. How does DVC benefit by filling a wait list? What do they care if I keep the room or it goes to another member?
As a matter of fact, when I first called for an explanation this past Monday, I didn't even tell them what reservation I was referencing. I only asked the general question: "can a lockoff be split"? So they had no idea I was talking about October, BCV, etc...

 

[Sandisw]

Ooops. Forgot all BWV has are lockoffs!



I just saved 171 points so forgive me, I'm excited.



The exact words from the supervisor I spoke to were "this is the policy". I was told the supervisor involvement is only because the system doesn't accommodate such maneuvering. You don't need supervisor approval, just a supervisor to make the change.

I would certainly hope this is always the case going forward. However, I won't be surprised to hear that somebody is told something different.

I'm not sure how this would benefit DVC or how October had anything to do with it. How does DVC benefit by filling a wait list? What do they care if I keep the room or it goes to another member?
As a matter of fact, when I first called for an explanation this past Monday, I didn't even tell them what reservation I was referencing. I only asked the general question: "can a lockoff be split"? So they had no idea I was talking about October, BCV, etc...

It effects the wait list in terms of you having had booked a 2 bedroom and now someone waiting for a 2 bedroom is going to be bypassed since that room has now changed from a 2 bedroom to a studio, thus freeing up a 1 bedroom.

Granted, there may be someone waiting on a 1 bedroom who will now get a room.

IMO, if they are going to charge "less" for a 2 bedroom than the 1 bedroom and studio, then people shouldn't be allowed to reserve one and then just split. They should have to cancel and rebook as it really does put those waiting/wanting for 2 bedrooms at a disadvantage.

 

[mjc2003]

It effects the wait list in terms of you having had booked a 2 bedroom and now someone waiting for a 2 bedroom is going to be bypassed since that room has now changed from a 2 bedroom to a studio, thus freeing up a 1 bedroom.

I'm confused by this logic; the alternative is that I have to keep the entire 2 bedroom. I wouldn't cancel the whole thing if it meant I was risking losing it, I need the room. So at least somebody waiting for a studio or 1br would get something; the person waiting for the 2br is still waiting, I was never going to cancel the whole reservation. How are they bypassed when my two options are either a) keep the 2br, or b) cancel a portion of it?

IMO, if they are going to charge "less" for a 2 bedroom than the 1 bedroom and studio, then people shouldn't be allowed to reserve one and then just split. They should have to cancel and rebook as it really does put those waiting/wanting for 2 bedrooms at a disadvantage.

But if you cancel a portion you still pay the full "price" of the 1br or studio. I guess I see your point about putting those waiting at a disadvantage, but if my intention was to use the room as a 2br and suddenly my needs changed, at least somebody benefits. Again, the result is that somebody waiting for a 1br or a studio is going to get their room. So I see it as a win, b/c again, I was never going to cancel the entire thing. I effectively took this 2br lockoff out of the 2br pool at the 11 month mark, it was never going back into inventory as a 2br. At least now somebody gets something. If I couldn't cancel, we'd have a 1br basically sitting empty. Nobody really "wins" under that scenario.