I called Disney yesterday and the CM tried telling me a family of 5 cant book an accessible room. So I told her I was able to fool around with dates online and it was allowing me to. So after being put on hold 4 seperate times..I was able to book a roll in shower room.. She was telling me I had a king/full room that would only fit four. Not sure what changed but she reassured me that they would a accomidate a family of 5. I have to say, the CM must have been new. She knew nothing about trundle bed rooms...ect. THank god I kept assuring her the computer allowed me to book bc she finally spoke with someone higher up.