I wasn't going to post anything about this when it happened, but now, since you've asked (and based on some of the OPs posting)............
A week before we went down in Sept, I called FGM - first I got a "one moment while we access that Nextel (wireless) customer". OK, maybe I dialed the wrong number. Phone rang, older lady picked up (in my best Marge Schott impression) "yeh, hello......." I immediately apologized and said "oh, I must have dialed the wrong number". "Who you calling?" I told her FGM, and she said that was her and she thought it was her son calling, so she didn't answer "FGM". I paused for a second, said "never mind", and hung up.
I debated for the rest of the day as to whether to call her back - maybe I just got her at an "off time". I went back and consulted the Disney Bible - the Unofficial Guide and chose Kids Night Out, based on website and association with Kindercare. We had Ms. Kristie and she was fantastic! I highly recommend her, and in fact, am recommending her to my BF, who is going down in Nov.
No flames please - I'm sure that FGM is wonderful and that their people are warm, loving, caring women. If KNO had said "no, we're booked" I would have called FGM back.
Just my 2 cents.
Mrs. PB