Let's see..
The first set of rooms they gave us met none of our requests (non-smoking, connecting rooms), was in the back of beyond and had trash on the beds.
The second set of rooms was fine, non-smoking with connecting rooms in building 50. We got towel animals every day there too.
They accused us of attempting to steal a 10 day ticket (on multiple occassions), despite the fact that every other CM who had looked at the ticket transactions said "Oh, the resort screwed up and I can see how they did it, but you have to get the resort to fix it" including outright lies like "only the resort can add days to your KTTW card", therefor you must have a paper ticket with those 10 days on it. I finally got a manager to look at it, and she fixed it relatively promptly (30 more minutes?). We spent no less than 3 hours at the front desk with various key snafus (they stopped working, the tickets were screwed up, I locked myself out (everyone else was at the parks) and wanted someone to let me in and instead they had to reissue keys for both rooms, for every occupant - which meant that the folks in the parks couldn't use the dining plan or room charge anymore - oh, and they screwed up the tickets *agian*.
The pop jet pool was very, very popular with the little kids, and often had beach balls in it, which increased their enjoyment. The staff at the bar and at Everything Pop were excellent about our food allergies. The rooms were clean, and we got towel animals every day we had our regular maid (and lots of them the day before she was off for 2 days).
If I were staying on property again, I'd stay there, but I probably won't stay on property again unless they give me the
free dining plan, because the front desk became the bane of my existance. Oh, and they need some shade over the bus queues.