Experience with MS Phone or Chat for Reservations

[ML_LovesDisney]

I called Member Services to modify a reservation in my 20yo daughter's name because she wanted to leave a day earlier from the trip, and website was giving me the fun Seven Dwarves error. I called in to MS to modify and they asked at the end if the reservation was for personal use. She almost seemed sheepish about it tbh.

 

[bluecruiser]

I chatted with MS yesterday to put in a request to merge 2 reservations. Here's what I was asked during the chat:

"Prior to modifying this reservation, please note, by confirming this reservation, you are agreeing to the Disney Vacation Club's Terms and Conditions. Do you confirm that this reservation is for your personal use only?"

 

[Simba's Mom]

What's strange is that when I called today to add a request to an upcoming reservation, for once they didn't ask me. Now I wonder whether the request was actually added.

 

[Tatebeck]

What's strange is that when I called today to add a request to an upcoming reservation, for once they didn't ask me. Now I wonder whether the request was actually added.

They don't ask when you are just adding a request. Just when making a reservation or modifying (names/dates/different resort, etc) on a reservation

 

[Sandisw]

What's strange is that when I called today to add a request to an upcoming reservation, for once they didn't ask me. Now I wonder whether the request was actually added.

They don’t ask you when you put in requests because you are not asking them to do anything to the reservation.

Any modifications or changes is when you are asked.