expedia cancelled

TN Traveler

This sounds dumb, but does Disney even have my reservation since I booked with expedia? Since I haven't heard anything (and my cc with the charge showed up in today's mail) does that mean that I'm o.k. with the reservation?
 
Riley........I hate to be the barrier of bad news but it doesn't sound like it. If you have a CF from Expedia, you can take the booking number and call Disney direct to see if they show a res for you. If they can't cross it over w/the CF #, they might be willing to look under your name. Just tell them the situation and I'm sure they'll understand. Remember tho, the booking number Expedia uses is probably NOT the same one that Disney uses so they may have to hunt for it some. I hope your res is there and I'm proven wrong in this case!! :) I just don't trust these booking engines at all. Have seen too many cases of people losing their money on cruises, vacation packages and airline tickets.
GOOD LUCK!!
 
Rileyroosmom - To further check into the status of your reservation go to the e-mail itinerary that was sent to you by Expedia. On that one it will say "Hotel reserved" and give you the details of your reservation. This is not a guarantee that Disney has accepted the reservation. At the top of this e-mail there is a link to view your itinerary on-line. It gives you the most up to date status of your reservation. You will have to sign in with your password. The itinerary they will show you should look the same as the original e-mail except instead of saying "Hotel reserved" it will say "Reservation confirmed by..." and give the name of your selected resort.

I think at this point you can be pretty confident that you will have your room.

HTH
 
Thanks everyone for all the advice. I called Disney last night, it took a long time for him to find the ressie, since it wasn't booked through Disney. However, he found it and I am so relieved!!!
 

A blackout date is a date that a wholesaler can't sell any rooms.

If ABC Travel has a contract with a hotel for 20 rooms a night at rate X, the hotel puts in a block of 20 rooms under that company's name. ABC travel has a cutoff time (3 days, 7 days, or something like that) to get the names of the rooms they sold to the hotel. And if they don't sell all 20 there's probably no penalty, depending on how their contract is set up with the hotel. This is why sold out dates can open up at the last minute; when groups don't fill their blocks the rooms get released back into inventory to sell. And this is why your hotel may not have your ressie in its system when you make it with the wholesaler; the ressie is there, just under the company's name and not yours, until they get the names over to the hotel.

However, let's say that for certain dates (New Years Eve, Super Bowl, Spring Break, etc.) the hotel can sell all its rooms at a higher rate and doesn't need help from its wholesalers. They tell the wholesalers, these dates are blackout dates; i.e., dates where their block is 0 or maybe a very limited number. Sometimes the wholesalers are told up front what these dates are and sometimes they are told peridocally throughout the year, i.e., we are "stop selling" date such and such and they'll accept what is currently sold and not accept any new reservations. It sound like the reservation in question was for a blackout date and Expedia didn't figure it out soon enough.

Not sure what a ghost room is, unless it's a reservation that's part of the block without a name attached to it yet.
 


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