Exchanging Credits at Pop

[jimmykitefan]

In the past, Pop would not allow you to exchange your drink for another item on the DP. Is it still that way or have they changed that?

 

[jenga1030]

I’m at Pop now and they still won’t allow it. It’s the only resort (in our experience) that won’t exchange the drink for something else.

 

[brockash]

I know it sounds ridiculous, but that's why we switched to ASsp for this trip. It was just such a waste to not be able to swap out the drink when we had mugs. We did walk over to AoA a few times to do it, but in the end one of my pet peeves is when companies make illogical policies. Obviously their policy doesn't help their customer service and probably costs them more money as a bottled drink costs more for them, than a cookie or something....so stupid.

 

[kaytieeldr]

We did walk over to AoA a few times to do it, but in the end one of my pet peeves is when companies make illogical policies.

I think each resort (which ultimately operate as separate businesses) can make its own determination on 'bonuses' like substitutions.

 

[brockash]

I think each resort (which ultimately operate as separate businesses) can make its own determination on 'bonuses' like substitutions.

Of course they can, which is what they've done, but in my opinion it's illogical. Generally speaking a bottled drink costs them more to "give away" as part of their meal plan, than a side a fries or a cupcake/ice cream etc., so it's actually costing them more insisting that no one can sub for the drink and it makes the customer not as happy. To me that's dumb business and while they're free to do it, I'm free to be annoyed with it and take my business elsewhere. Like I said, just a pet peeve of mine when ppl./companies try to be difficult, just to be difficult.

 

[kaytieeldr]

Strictly complying with the terms and conditions of anything isn't being obstinately difficult. It's a business decision. If you don't make exceptions, there's no confusion.

 

[JessicaW1234]

We were there last week and permitted to get a snack instead of drink.

 

[brockash]

We were there last week and permitted to get a snack instead of drink.

Wow at Pop? They were insanely strict about it last year at this time. Maybe they figured out it was a dumb move on their part.

 

[JessicaW1234]

Wow at Pop? They were insanely strict about it last year at this time. Maybe they figured out it was a dumb move on their part.

I think I had a nice CM - I asked him first before we selected our food if it was ok and then made sure to go in his line

 

[Selket]

Just got back from Pop last week and I heard the cashier more than once tell someone they could get a snack level dessert (or I guess another snack item) with their QS meal rather than a drink if they wanted.

 

[Craig Larson]

I can also confirm. I was aat pop end of August and on two separate occasions was able to get a snack instead of drink.

 

[mickeygirl78]

I’m so glad to hear they are starting to let people get a snack instead of the drink. I’ll be there starting Friday and hopefully I can too.

 

[Janet McDonald]

I’m so glad to hear they are starting to let people get a snack instead of the drink. I’ll be there starting Friday and hopefully I can too.

please report back and let me know if they allow you we will be there in Dec and will be eating several quick service breakfasts there and it would be great to get a snack in place of the drink to take into the parks or something since we will have the mugs!

 

[mickeygirl78]

please report back and let me know if they allow you we will be there in Dec and will be eating several quick service breakfasts there and it would be great to get a snack in place of the drink to take into the parks or something since we will have the mugs!

We are here now, the cashier told us that we can exchange it for a dessert - not any snack credit but a dessert snack credit.

 

[Janet McDonald]

We are here now, the cashier told us that we can exchange it for a dessert - not any snack credit but a dessert snack credit.

That is great to hear! Thank you for the update and have a great trip!!

 

[hjeick]

We the exchange almost every morning during our trip at the beginning of the month. It was no problem.

 

[catccc]

I was there April 17-25 2018 and they let me swap out the drink every time I tried! I asked the first time and was told it was fine, then just made the assumption that I could do it after that.