Excellent customer service

[wilma-bride]

I called the Universal Passholder line yesterday to book our tickets for Blue Man Group in August. Unfortunately, the first time, the guy who was trying to help me discovered he couldn't process the tickets to a UK address so asked me to call back when the actual box office was open so he could put me through to them. I called back a couple of hours later, spoke to a lady called Keisha who tried to put me through. Unfortunately, they were really busy and although she kept coming back on the line to tell me she was still trying, after 20 minutes on hold I hung up as I was concerned about the bill. I tried again a couple of hours later, spoke to the same guy I had spoken to first thing and he put me straight through and I got my tickets.

Imagine my surprise when we were sitting watching television an hour or so later and Keisha called back from Universal to make sure I'd got my tickets and to apologise for having kept me on hold for so long. She was really nice and said that she had someone from the box office holding just in case I still needed the tickets - excellent customer service, you'd never get that over here.

Big thumbs up for Universal

 

[Minniespal]

Excellent result Joh Great customer service from Universal too

 

[paulh]

could you not have booked on website?would have saved on cost of call
Paulh

 

[natalielongstaff]

great customer service Joh

 

[jowan]

Thats great, it's good to hear something good where coustomer service is concerned.

 

[wayneg]

could you not have booked on website?would have saved on cost of call
Paulh

I have been having all sorts of problems trying to access Universal.com, see posts #5 & #13 in the thread below.
Is everyone else in UK able to access Universal.com? or does it redirect to Universal.co.uk like me?
http://www.disboards.com/showthread.php?t=1492942

The email we recieved did say ring for AP discount no mention of booking online.

 

[wilma-bride]

Paul, you can't book the discounted tickets online - you have to call the passholder number.

Wayne, I am also having trouble accessing Universal.com too - keep getting redirected like you. It is completely frustrating as I'm trying to check blackout dates ont he power pass

 

[wayneg]

Paul, you can't book the discounted tickets online - you have to call the passholder number.

Wayne, I am also having trouble accessing Universal.com too - keep getting redirected like you. It is completely frustrating as I'm trying to check blackout dates ont he power pass

Glad I am not alone, It has got me so mad this weekend. Waiting for reponse from Universal, hope they sort it soon.
Phamton has posted you they dates on the other thread.

 

[wayneg]

Joh
I just accessed the AP site using this site below, it lets you browse anonymously so they dont know where you are from. Give it a try if you still want to access the site.
http://www.guardster.com/subscription/proxy_free.php

 

[Frances999]

Great news, Joh. You are going to have a blast at BMG!