Well just today I had an interesting situation. I collect model airplanes. I sold one of them over the weekend on eBay. Now this guy did pay immediately and I immediately dropped it off at UPS. Well, over the weekend, a trusted source sent me a message warning me about this guy and how he's ripped off a few people by paying immediately, receiving the models he has been sent and then claiming damage after receipt. Since it's still in transit, I processed a UPS Delivery Intercept for them to return the package to me. I then issued the refund through eBay after confirmation that the intercept was successful.
He sent me several messages today, all through eBay, with various complaints. That's fine. What wasn't cool is when my cell phone rang and it was him. He left a voicemail telling me his complaints and then he said that I'm probably wondering how he got my number (spot on) and he said he got it from UPS. I am currently having a little fit with them now...the supervisor who initially called me back was pretty condescending -- the first thing she did was say, "sweetie, we don't do that." Then she went on to tell me how my phone number is on the label -- that is true but then I told her, "But he never got the package so..." The previous rep had already confirmed with me that the dude had in fact called into the call center earlier that day.