You might want to contact Special (Medical) Reservations at 407-939-7807 and find out exactly what you will be getting and discuss the situation with them. They are the only ones who can assign handicap rooms in advance, and normally once it is assigned it is locked in. The only control that the resort front desk has over handicap rooms is they can give them out, within certian limitations, on the day of use if they are not previously assigned.