Eurostar query

[disneydaydreamer72]

Does anyone know how long it takes for Eurostar to contact customers to inform them that they can claim compensation?
I am not sure whether I need to email them about our delay home on Tuesday or wait for them to email me.
Thanks

 

[Carrie_Cat]

Mine was sent the day after my journey last December.

It's not gone into your Spam folder or something ?

 

[disneydaydreamer72]

Mine was sent the day after my journey last December.

It's not gone into your Spam folder or something ?

Thanks for the quick reply. No,not an email in sight.
Might have to contact them.There was no mention of compensation when we were on the train so maybe I'm not entitled to any.

 

[Carrie_Cat]

You are normally - It's written there on their site.

I got offered 50% of a return or a free one way or a % refund as we were over an hour late arriving in London.

Over 2 hours you get double that.

I'd be giving the customer care line a ring

 

[Carrie_Cat]

It's all down on here - give them a ring on Monday

http://www.eurostar.com/UK/uk/leisure/customer_care/traveller_care.jsp

 

[disneydaydreamer72]

Thank you
I will email them now.

 

[stargatebarbie]

i had a email waiting for me when i returned.they also called me to say the money was going in my account before the end of the month we came back 26th july not got anything yet