I finally got my epoll reward in the mail this weekend. I ordered it back in September and thought I would never get it, but many emails later, it finally came
I did email them a couple of times, not sure if that helped. They said it depends on what you order and what they have available. This cash out actually started almost a year ago, but after many months of waiting for the original award, I was told it was no longer available and I had to choose another, that was back in September.
The first time I cashed out with epoll it was much quicker. Of course it was for a starbucks card, not sure if that made a difference.