Email to report EXCELLENT service??

[butsy113]

Just got off the phone with MS, and had the best experience. Tanya had great customer service skills. When she couldn't get something done with my ADR's that she knew was possible, she put me on hold and went straight to her supervisor. It took a while, but I waited patiently with her giving frequent updates of what they were doing. In the end I got my ADR's all within 5 minutes of my wanted time!!

At the end I waited for the survey, but it never came. Then I was disconnected. I would love to send an email to let Disney know about how GREAT she is. Does anyone have the email address I can send a comment to? TIA

 

[disneynutz]

dvcmembersatisfactionteam@disneyvacationclub.com

Bill

 

[butsy113]

Thanks Bill! Some how I knew you would have it

 

[Cheshire Figment]

WDW Guest Communications
PO Box 10,040
Lake Buena Vista, FL 32830-0040

or

wdw.guest.communications@disneyworld.com

Make sure you include the date, time, park or resort (and location) and cast member name from the name tag. The office that gets these can research to see exactly who the Cast Member was, and will send the correspondence, through managerial channels, to the direct supervisor of the CM. Usually a copy will also go in the personnel records.

Often, favorable comments will be read at a pre-opening team meeting.