Email to guest services

[married2mm]

do you receive an automated response prior to a personal reply?

 

[joanchris]

I emailed a couple of months ago and got nothing back, no automated reply, no personal reply. Got better from a complaint to home depot.

 

[Alesia]

do you receive an automated response prior to a personal reply?

Usually, yes.

 

[married2mm]

I emailed a couple of months ago and got nothing back, no automated reply, no personal reply. Got better from a complaint to home depot.

Oh my!

That's not magical customer service.

 

[P'colaBeachBum]

Usually, yes.

I have gotten an automated reply before. A few days later I got a phone call.

 

[married2mm]

I've sent my email again-just in case it travelled to the dark side.

 

[MomTo3PrincessesInNJ]

I've sent several emails. Each time I got an auto response within 10 minutes and then a phone call within 5 days. If I missed the phone call a voicem ail was left and a follow up email sent.

My experience has been that guest services is VERY responsive.

 

[married2mm]

I've sent several emails. Each time I got an auto response within 10 minutes and then a phone call within 5 days. If I missed the phone call a voicem ail was left and a follow up email sent.

My experience has been that guest services is VERY responsive.

Would you please share which email address you used?

As more than 10 minutes have passed since 2nd email & still nothing?!

 

[Robo]

Would you please share which email address you used?

As more than 10 minutes have passed since 2nd email & still nothing?!

Here are the current correct addresses:

eMail-
wdw.guest.communications@disneyworld.com
-or-
guest.services@disneyworld.com

Snail Mail-
Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

 

[kaytieeldr]

And did you check your spam folder?

 

[married2mm]

And did you check your spam folder?

I've just checked spam folder and nothing there either

 

[subtchr]

I've sent two emails to guest services over the past year, and for both, I received an automated email almost immediately, and a phone call to follow up within a couple weeks.

One of the calls I was very happy with, as the CM seemed to have really read and understood both my compliments and my concerns, and we had a great conversation. The second one, not so much. I felt I was being patronized and my concerns brushed under the rug. Since it was a safety issue, it still bothers me.

 

[married2mm]

I've sent two emails to guest services over the past year, and for both, I received an automated email almost immediately, and a phone call to follow up within a couple weeks.

One of the calls I was very happy with, as the CM seemed to have really read and understood both my compliments and my concerns, and we had a great conversation. The second one, not so much. I felt I was being patronized and my concerns brushed under the rug. Since it was a safety issue, it still bothers me.

I wonder if it simply comes down to who deals with your email-that's unsettling though if your 2nd matter was not really addressed & clearly not resolved.

I've still not had an automated reply