Email Address for DVC Exec Bill Diercksen? No APs for DVC Letter needs to be sent...

[WilsonFlyer]

Not that I think it matters in this case, however, there is some limited effect with a President and or CEO getting 1000 or 100,000 emails from customers saying, you have done me wrong and I don’t want to do business with you anymore…..

Problem here is I Don’t think Chapek cares, and DVC members can’t just stop and use someone else.

Yes, you can sell your points, but the net result disney is in the same or better position….

The sale of a disgruntled DVC owner nets out to the best possible outcome for Disney. Someone that wants it to use it buys it. It's a no lose proposition for Disney. Every time.

 

[Robbie Cottam]

The sale of a disgruntled DVC owner nets out to the best possible outcome for Disney. Someone that wants it to use it buys it. It's a no lose proposition for Disney. Every time.

Yes, that’s what I said!

 

[Azndjdude]

The sale of a disgruntled DVC owner nets out to the best possible outcome for Disney. Someone that wants it to use it buys it. It's a no lose proposition for Disney. Every time.

I would agree with this.

 

[Robbie Cottam]

Apparently, Disney’s ex‘s read there own email’s. However, I received a called back from the executive communications department today….

If you are really upset it might be worth sending an email after all.

 

[Narcoossee11]

The executive communication dept are cast members from the call center.

 

[Robbie Cottam]

The executive communication dept are cast members from the call center.

Ok, most likely true, but she fixed my issues so….. I guess I don’t care where here office is…..

 

[sethschroeder]

Sending a comment/concern to a corporation is always to make YOU feel better. Sure , send the comments, but realize WDW is aware of issue,

Dvc was NO POWER to make any demands on WDW.

Not exactly true. Deal with a group in a fairly large org that has to categorize, summarize, and verify all the reported feedback from various sources.

It may seem like nothing is done but there is something done on the back end which leads to decisions and actions long term. Them being aware or something and them having X% of response about said topic are too different things.

 

[sethschroeder]

The sale of a disgruntled DVC owner nets out to the best possible outcome for Disney. Someone that wants it to use it buys it. It's a no lose proposition for Disney. Every time.

This is actually incorrect.

They pick up someone but they lose out on selling that new owner a direct contract. Every resale contract is one less direct contract that they sell.

Disney wants someone who likes it enough to keep it but lets points lapse from time to time. Also long term DVC owners are great in that they take up less park space as well only going for a limited time or limited number days on the trip. So they are paying DVC rates but not taking up space in the parks.

 

[Robbie Cottam]

This is actually incorrect.

They pick up someone but they lose out on selling that new owner a direct contract. Every resale contract is one less direct contract that they sell.

Disney wants someone who likes it enough to keep it but lets points lapse from time to time. Also long term DVC owners are great in that they take up less park space as well only going for a limited time or limited number days on the trip. So they are paying DVC rates but not taking up space in the parks.

There are some people that will only buy direct.
There are some that will only buy resale.
There are some that don’t care.

Having a disgruntled customer is never a good thing, in fact it is 7 to 10 times worst than having a happy one.

If Disney can trade a disgruntled owner with a resale only owner…. Net result is a plus for Disney.

If they trade Disgruntled for a Direct only by way of ROFR, Net result is a plus plus for Disney.

If the trade Disgruntled for a don’t care customer the net result is a wash…..

At any rate Disney always wins….

At some point if they don’t start caring the endless line of new DVC members dries up, that hasn’t happened yet.

As far as growing the DVC base as you suggest… Selling DVC is kinda like selling bottled water… No matter now much you charge someone will buy it. 8 dollar bottles of water don’t fly off the shelf but they sell

 

[sethschroeder]

At any rate Disney always wins….

Except they dont.

This is what occurred:

1. You lost a customer moving forward who was paying you money
2. You lost a customer who would have possibly paid you more money upfront (instead that money went to the unhappy customer)

Disney is better off with a unhappy customer who keeps their contract and never steps foot in the park. This allows them to require more capacity for DVC (hence build more buildings) while also saving space where it matters in the Parks.

Yes the person buying ROFR might only buy resale but that doesn't mean that person would not stay on site anyways or buy a different resale contract thus raising the cost of resale pushing more of the "buy either way" people direct as there isn't a big enough discount on buying resale.

So no Disney doesn't always win.

If Disney had its choice they would have it so you could never sell a contract. This way they could keep building towers around WDW, pulling in money, and have you not visiting the parks so their Room : Park Capacity ratio could go further.

 

[robinb]

Except they dont.

This is what occurred:

1. You lost a customer moving forward who was paying you money
2. You lost a customer who would have possibly paid you more money upfront (instead that money went to the unhappy customer)

Disney is better off with a unhappy customer who keeps their contract and never steps foot in the park. This allows them to require more capacity for DVC (hence build more buildings) while also saving space where it matters in the Parks.

Yes the person buying ROFR might only buy resale but that doesn't mean that person would not stay on site anyways or buy a different resale contract thus raising the cost of resale pushing more of the "buy either way" people direct as there isn't a big enough discount on buying resale.

So no Disney doesn't always win.

If Disney had its choice they would have it so you could never sell a contract. This way they could keep building towers around WDW, pulling in money, and have you not visiting the parks so their Room : Park Capacity ratio could go further.

I think Disney’s main focus is with the Once In a Lifetime guest who has a completely open wallet to the four fingered grab. There is an endless supply of them, even at the current pricing. I do think DVC members are also important or they would not be canibalizing deluxe resorts and building new towers. Those guests who initially take the DVC bait are probably quite profitable. Even if they buy resale because they are still spending money hand over fist.

At 27 years of ownership, I’ve outlived my stay. I am certain that Disney would prefer a fresh faced family to own my points rather than myself. I *did* spend a lot on my last trip (it’s impossible not to do so) but not nearly as much as someone with a couple of kids buying trinkets and Mickey bars and character meals. The goal at DVC is not to retain a happy/contented/loyal guest base. It’s to develop serial happy/contented/loyal guest bases.

 

[Robbie Cottam]

Except they dont.

This is what occurred:

1. You lost a customer moving forward who was paying you money
2. You lost a customer who would have possibly paid you more money upfront (instead that money went to the unhappy customer)

Disney is better off with a unhappy customer who keeps their contract and never steps foot in the park. This allows them to require more capacity for DVC (hence build more buildings) while also saving space where it matters in the Parks.

Yes the person buying ROFR might only buy resale but that doesn't mean that person would not stay on site anyways or buy a different resale contract thus raising the cost of resale pushing more of the "buy either way" people direct as there isn't a big enough discount on buying resale.

So no Disney doesn't always win.

If Disney had its choice they would have it so you could never sell a contract. This way they could keep building towers around WDW, pulling in money, and have you not visiting the parks so their Room : Park Capacity ratio could go further.

as the saying goes “there is a sucker born ever minute“.

Unlike any normal retail or service company, restaurant chain, or amusement company Disney has a monopoly on Mickey Mouse, and being Disney. If your kids want to see the mouse you can‘t go else where.

Someone will always fill your spot.

Disney right now has the problem of being full all the time.

That has to change at some point but until it park capacity tanks,
until DVC rooms at a new resort are unsold for years at a time… Disney wins….

 

[Narcoossee11]

ACTUALLY.... DVC wants ALL members to 'leave' / sell their points.
They want to start over again and charge more.
As the contracts end, they will take them back legally. This will allow DVC to align with a 2040-2050 price .

 

[CarolynFH]

I do think DVC members are also important or they would not be canibalizing deluxe resorts and building new towers.

until it park capacity tanks,
until DVC rooms at a new resort are unsold for years at a time… Disney wins….

Exactly. As long as those DVC points are sold, DVC owners will be paying to maintain and operate those resorts, whether the rooms are fully occupied or the resort is empty.

Can't fill all of WL unless it's Christmas? Convert half of it to DVC.

Can't fill all of GF? Convert 200+ rooms to DVC.

How much have Poly DVC owners spent to fix problems with the bungalows?

That's why DVC members are important to Disney.

 

[cheryl.UK]

Well we intend to be the DVC owner that they don't want. We're keeping our DVC and after this year intend to just use it as a base while we spend all our money off site. Sea World and Universal will be getting our £$$£ after this year. We will be cooking in our villa or eating off site and taking our own drinks and snacks to the pool. We will probably do a few Disney resort/transport days using our refillable mugs and taking our own snacks. We will take advantage of every free offering including pool hopping if it comes back and the Chip and Dale sing along (we will take our own s'mores ). My husband is a stubborn old sausage and is determined to take advantage or them rather than the other way around.

 

[LPnerd]

I think anyone buying direct right now because they think theyr’e going to get an AP discount is making a mistake. Nobody knows when or if AP’s in general will even come back.

I agree. You can write until you are blue in the face, the only way Disney corporate pays attention is if you talk with your wallet, and spend your money elsewhere. when poly first opened to DVC. we booked a room for a couple nights, and it was awful, I wrote and wanted my points back it was so ridiculous for 3 adults it was kind'a funny. NO response so about 2 wks. later I called and wow, we got free length of stay passes next time we went, it was awesome. I wrote a letter about the great guy that listened and helped us out .
I got slammed on here for that complaint BTW. Turns out, there must have been a lot more than me complaining because low and behold, refurb and fast. I still wouldn't think of booking more than 3 into that room, as it remains very small but it is a better use of a small space. The only problem is the ferry noise if you are a light sleeper. Now I see they are building a dvc building much like bay lake it seems. (Just what Disney needs more hotel rooms. The parks aren't busy enough.)
I doubt AP's come back for anyone but Fl. Residents, maybe SC. too, as they have the Disney resort there as well.

 

[LPnerd]

Well we intend to be the DVC owner that they don't want. We're keeping our DVC and after this year intend to just use it as a base while we spend all our money off site. Sea World and Universal will be getting our £$$£ after this year. We will be cooking in our villa or eating off site and taking our own drinks and snacks to the pool. We will probably do a few Disney resort/transport days using our refillable mugs and taking our own snacks. We will take advantage of every free offering including pool hopping if it comes back and the Chip and Dale sing along (we will take our own s'mores ). My husband is a stubborn old sausage and is determined to take advantage or them rather than the other way around.

My husband was like that too. He had a very sensitive BS meter. Now, I have reached my limit too, and we live here. So, we will take our yearly outing to Vero, ( when I remember to book at yr. mark, sheesh), go to the many other things in the area , and use our DVC points with International. WE might eventually sell our dvc points, but not until we're done with travel.
Also, They keep building, and making sure they put a pretty front on things that are really no better than a moderate resort. I'm already hearing C/O the Rivera's price point. The resort in Hawaii is amazing, but I am getting offers for that place on the reg. for us, once was almost enough.
FYI, the waterparks at disney are also a decent deal if you go after 2pm. I think is the time frame??? Anyone know?

 

[LPnerd]

Not exactly true. Deal with a group in a fairly large org that has to categorize, summarize, and verify all the reported feedback from various sources.

It may seem like nothing is done but there is something done on the back end which leads to decisions and actions long term. Them being aware or something and them having X% of response about said topic are too different things.

the only time they do a damn thing is when it hits them in the pocket book, at that point they send forms for visitors feedback to your email after your stay. Many times those emails are waiting for me when I get home. This last stay at Poly was. It mainly asked questions about would a stay there again, what did I think of the price point, how many meals did we eat on site, where we at, would we go again or recommended. Personally, we rarely eat at more than a character meal one time when we go with little ones. we meal plan and go shopping at nearest Publix. easy meals with good food, and plenty of it. Plus teens are hungry off and on throughout a 24 hr. period, so... LOL>

 

[Jwaire]

It's not going to matter. DVC and Diercksen would no doubt love to resume selling annual passes. It's a key benefit to direct sales. However, he's dealing with a management chain that's only concerned about this:

"Per capita spending at our domestic parks was up more than 40% versus fiscal first quarter 2019 driven by a more favorable guest and ticket mix, higher food, beverage and merchandise spending and contributions from Genie+ and Lightning Lane."

They also still have a closed park (Shanghai), one that just reopened (Hong Kong) and another park (Paris) that barely earns a dime.

Change has to come from the top. Until the parks division recovers or people stop going to DLR and WDW, nothing is going to change.

Current state of Shanghai:

https://twitter.com/x/status/1528992626053029888

 

[Robbie Cottam]

Since inflation is up almost 20 percent in the same time frame, and the parks are full almost ever day as people "revenge travel" this isn't the new normal It is people taking vacations that they couldn't. It is not sustainable.

Core guess have already started to book Universal trips. It may not matter much well Disney still has "vengeance travelers" it will real soon.

It's not going to matter. DVC and Diercksen would no doubt love to resume selling annual passes. It's a key benefit to direct sales. However, he's dealing with a management chain that's only concerned about this:

"Per capita spending at our domestic parks was up more than 40% versus fiscal first quarter 2019 driven by a more favorable guest and ticket mix, higher food, beverage and merchandise spending and contributions from Genie+ and Lightning Lane."

They also still have a closed park (Shanghai), one that just reopened (Hong Kong) and another park (Paris) that barely earns a dime.

Change has to come from the top. Until the parks division recovers or people stop going to DLR and WDW, nothing is going to change.

Current state of Shanghai:

https://twitter.com/x/status/1528992626053029888