Email address for Disney Guest relations? Odd experience with an Eeyore character

[princess aurora]

Maybe it is just me, but I would have just chalked it up to the character not being able to feel through the gloves and being funny with the laugh. It sounds extremely circumstantial, and I hope that someone doesn't loose his/her job from a misconception.

Are you kidding me?...

It may sound circumstantial to you but the fact is it didn't happen to you and it wasn't your experience to judge. If any person feels uncomfortable in a situation it doesn't matter if the intention was good, bad or indifferent the point is this family felt "off", "weirded out", "uncomfortable" etc... and they have every right to feel that way. They are only presenting their side of the story and of course there is another side. If this is a 1st time incident for this character than I highly doubt someone would "lose their job" over it. Perhaps just a tweak in training is required. However if there are other concerns with this character, someone managing the characters needs to know about it and take the appropriate actions through Disney's policies and procedures that govern this type of circumstance.

I think the OP did what they believed to be the appropriate actions in reporting the incident ESPECIALLY after realizing their children were also affected. I too may have been able to

chalked it up to the character not being able to feel through the gloves and being funny with the laugh.

but NOT when it adversely affected my children.

 

[meeko_33785]

Excelent letter Erin. Let us know what Disney says about your email.

 

[Dare2Wish]

Flame suit ready......

First off, I think your email is too long. Get to the point. Who cares where you were seated? Next, I think you should have said something while you were there. Did your husband see Eeyore rubbing you under your bra? If my husband thought I was felt up by Eeyore, he would have demanded to see a manager right then and there! So EEyore laughed? You did not like the way Eeyore kissed, but Tigger's kisses were OK? As far as a new Eeyore coming back after your table, that is common. They can only be out for so long and then it is break time. They have a way of knowing where they left off.

Sorry, I just think that if you were so disturbed by all of this, you should have done something there. I feel that way about ANY complaint you have with WDW. The best way for results is to make your problem known immediately.

 

[lyrapan75]

I actually have been a character a disney before, years back. Anywho, the kissing noise was the only sound we were aloud to make. Eeyore is like 5'7" if i remember right, so he could be either male of female.

I think you should tell the character's greeter right away if possible. You were probably not the only guest that he had done this too!

We had very strict rules about where to even place our paws for a picture so that nothing ever looked bad.

 

[The Edge]

If needed, we can fax you a copy of the Eeyore signature, if you decide to follow this up and need to locate the particular Eeyore. He was at our table just as we were getting the bill, so I could also pinpoint the time pretty accurately, if times are indicated on receipts.

CSI-Walt Disney World

 

[Mortlives]

CSI-Walt Disney World

With Mickey as Grissom?

 

[J and R's mom]

Flame suit ready......

First off, I think your email is too long. Get to the point. Who cares where you were seated? Next, I think you should have said something while you were there. Did your husband see Eeyore rubbing you under your bra? If my husband thought I was felt up by Eeyore, he would have demanded to see a manager right then and there! So EEyore laughed? You did not like the way Eeyore kissed, but Tigger's kisses were OK? As far as a new Eeyore coming back after your table, that is common. They can only be out for so long and then it is break time. They have a way of knowing where they left off.

Sorry, I just think that if you were so disturbed by all of this, you should have done something there. I feel that way about ANY complaint you have with WDW. The best way for results is to make your problem known immediately.

The OP stated her opinion, you stated yours.

To the OP, don't get too discouraged by the above opinion. Your instincts were telling you something with this character encounter so listen to that. Insticts are typically correct.

It's understandable that "in the moment" you would not have wanted to cause a scene. It was a surprise to you and only upon further reflection and talking it over with your family, did you most likely realize the full extent of the effect it had on you and your children.

Of course most characters who are going to be inappropriate aren't going to be blatant about it. They're just going to be sly and creepy about it hoping to push just far enough but not so far that they bring immediate attention to it.

My opinion is that Disney does need to know and the more detail the better. Just look at the beginning of this thread when you tried to be "to the point." We all wanted DETAILS...and so will Disney.

 

[lillygator]

I think too - this is all about perception. Eeyore may have done that with every other table there and each person may have perceived it differently.

At least you sent in your concerns...where WDW goes from there...I'll guess we'll have to wait and see.

 

[Dare2Wish]

Just look at the beginning of this thread when you tried to be "to the point." We all wanted DETAILS...and so will Disney.

Details about the actual incident, not why you couldn't bother reporting it and where your seat was. I once worked for a professional sports team in the customer service department. If there was a complaint, I had to read it, find the problem and see if there was a solution. I can't tell you how many complaint letters I had to read that told me everything about the weather, the score of the game, the reason why they were at the game, etc., etc,, etc. I had to highlight the actual problems and that was usually covered in 3 sentences of a 2 page letter. I loved the ones that just told me the facts of the problem itself. Anyway, that's just my opinion.

 

[J and R's mom]

...Anyway, that's just my opinion.

Yes, we know. And thanks for sharing the lengthy "details" of your past work experience. I thought you put your flame suit on?

 

[donaldsgal]

I too worked in customer service for two years at a hotel, and when a problem existed, we wanted to know. I think details help provide a more accurate picture of what happened. Knowing where you sat helps Disney know at what point that Eeyore character was in his/her rotation.

You did the right thing.

 

[LadyDulcinea1]

It's understandable that "in the moment" you would not have wanted to cause a scene. It was a surprise to you and only upon further reflection and talking it over with your family, did you most likely realize the full extent of the effect it had on you and your children.

I agree, sometimes it takes a few hours to realize exactly what happened in a situation such as this. When you're in an environment surrounded by a lot of people (especially your own family) a person may not want to cause a scene or may feel that they are overreacting.

To OP, I think that your letter is long for a reason, namely you explain the situation in detail so there can be no question about what happened and also less confusion about who this particular person was. Let us know what you hear back.

 

[AnaheimGirl]

Erin,

I think your letter is fine. You give them the details they need to know exactly what happened. The time and table location help them to pinpoint which CM it was in the Eeyore costume at the time this happened.

Are you aware that, in copying and pasting the email to this board, you left your and your husbands full names in? You may not be worried about disclosing your identity on the internet, but just in case you didn't intend to, you could go back and edit the names out now. Just FYI.

Oh, and since Eeyore actually got his hand under your bra strap, I think it's safe to assume he/she did not have the best intentions. That is totally different than a mistaken pat on the butt.

Good luck and let us know what kind of response you get.

 

[magicmato]

I think people need to keep in mind that if the OP was the only one bothered by the character, she probably would not have reported it... but since her 9 yo daughter was also made uncomfortable (which she JUST learned) she definately needs to say something.

It is one thing for a character to be a little 'funny' with adults, but they should certainly be 100% in character with children!

 

[Lizzybee]

I think it is very common for people who may have been touched or spoken to inappropriately not to react immediately, especially when it comes from a very unexpected source and Eeyore should be a very unexpected source. For example, if a coworker or supervisor did or said something inappropriate, it wouldn't be unusual at all for the offended person to not say anything for a day or two while they rehash the details in their mind and try to decide if they want to get involved in reporting and all the drama that may come after reporting the incident.
If it made you uncomfortable immediately, there is probably something to it. Since it also made your dd uncomfortable it is even more likely it's not just your "imagination". It is possible this "Eeyore" isn't trying to make people uncomfortable, it is still important that Disney know that this has happened to at the very least correct the behavior of this CM.
As far as providing details, it is better to be very specific in a situation like this than to fail to provide details you may think aren't important but which may be important. It could be that this CM has done things worse than this and you reporting it may put a stop to it.
Anyway, I think you have handled it well. Isn't it funny as a "mom's" what we might not report if it's "just us" gets immediate attention if it involves our kids? I do the same thing.

 

[lillygator]

I think people need to keep in mind that if the OP was the only one bothered by the character, she probably would not have reported it... but since her 9 yo daughter was also made uncomfortable (which she JUST learned) she definately needs to say something.

I am curious to know and the OP didn't say (at least I don't think I read this) how did she find out about her children? Did they come up out of the blue and say I thought Eeyore was...or did she/OP say did you notice anything odd about Eeyore.....

 

[erinch]

Dare2Wish et al:

I don't ever, or hardly ever, jump into vehement debates over differing and legitimate points of view.

In this particular case, I'm not going to touch the "length of the email" issue. My line of work (troubleshooting conflict situations in churches) requires extensive documentation of detail and I'm hardwired that way.

As for the immediate reporting issue, it's just complex. It did take me a full day to come up to speed regarding my own reactions. I am, particularly in themeparks, on full alert monitoring how my daughter is doing, and watching over my son, with all the asthma/food allergy concerns. My own experience was definitely on the back burner, and it took me awhile to realize "what" had happened -- or may have happened.

Lillygator--when we got home yesterday we were talking about favorite and not favorite memories--my DD mentioned Eeyore laughing as a "not favorite." My DS and DH knew about my experience; she didn't.

I think you would have to have been through what our family has been through in order to understand how adverse my DS and DH are to public attention. A few years ago, at Universal, my son was given a food with nuts, after being assured that it was nutfree. He very nearly died, it was all very public, and was one drama in a lifetime of having people loudly call attention to his differences. In their opinion, if it wasn't life-threatening, let it go and get on with vacation. I discovered that I had to honor their feelings--but that my feeling about the encounter didn't diminish either. Delaying the report until we returned home was the best compromise I could fashion.

 

[Windy City Heather]

Erin,

You did what you needed to do. You don't have to justify yourself to anybody.

I think I would have done the same thing. Talk it over with my dh and let it sink in to see just how much it affected me. Then contact guest relations.

 

[RachelTori]

Erin,

You did what you needed to do. You don't have to justify yourself to anybody.

I think I would have done the same thing. Talk it over with my dh and let it sink in to see just how much it affected me. Then contact guest relations.

ITA

 

[SandrA9810]

Well I've seen two court cases about these things... the last one with the girl and the mother, that blamed tigger for fondling them. That is a costume flaw. When you look through the costume eyes, you generally see them when they're waiting in line, then you have to be very good about judging height and were to place your hands. It wasn't like Tigger moved his hand up and over the girls ****s, it's just where he first placed them and then moved it down because he probably realized that he was in the wrong spot.
This seems like something he forcefully did, did it intentionally, and new exactly what he was doing.
And yes, those characters change out probably every round. I had back of post cards signed during the same lunch hour, by two different piglets.

Just don't be one of those crazy people that want to take disney to court and sue for a nice chump of change because you're that evil... like some people have done.