Email address for Disney Guest relations? Odd experience with an Eeyore character

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I took pictures with Mickey and I think we were in Disneyland and he was making kissing noises. I thought it was normal. I would tell him thank you and he would blow kisses and you could hear the kissing noises so maybe they do that little noise sounds that they can make. But the fondling of Eeorye not good I would make them aware of it. I have taken pictures with EEorye and he never did that to me.
 
Okay, I usually roll my eyes when I hear someone complain about the characters because as others have said, the costumes make where/what you're touching hard to distinguish. But this is plain weird and I too think I would at very least let someone know. You are a good lady for not making it known at the time. Then finding out the kids were weirded out...please keep us informed.
 
Even if the situation was 100% innocent I don't think it would hurt anything for you to send an e-mail (as long as you word it appropriately, as I'm sure you will--just say pretty much exactly what you told us here). Disney wants to know if guests are being made to feel uncomfortable, even if no harm was intended, and hopefully they will incorporate some better tips on character movement, etc. into their training.

If on the other hand this Eeyore did cross the line intentionally, it's very possible that there have been previous questions about his/her behavior, and your e-mail might be the one to finally make Disney take firm action against this person.

Let us know what you hear back.
 
Well, I can't defend the "heh, heh, heh" (that's plain creepy),
or the touching (accidental?),
But, I can vouch for the kissing!
I'm female, and I got HUGE smooches from
both Buzz and Minnie, and even one or 2 others
(but I can't remember which characters right now).
I was with DS, and DH was taking pics.
I loved every minute of it... Didn't find anything wrong with it?
 

I've had characters make kissing noises to me before. I'm pretty sure Pluto and Tigger made those sounds.
 
The characters always make kissing noises..this I love.

As far as the other stuff. They aren't suppose to talk. This CM definately needs to be reported.
 
You will need to get in touch with Guest Communications. Guest Relations does not have a mailing address, and doesn't handle those situations. You can go to the official Disney Website and click at the bottom where is says something like Contact Us. That will take you to the Guest Communications email.

I have friends who play characters and they say there is NO WAY they can feel anything through those costumes and have extremely limited vision.
 
Your experience sounds alot like one I had with Tigger when I was 18. (Many years ago!!) My mother was taking a picture of me with Tigger and he put his arm around my waist and pulled me next to him very tightly. And then he started growling in my ear. It really freaked me out!
Debbie
 
The only thing that really caught my eye in your description was that you refered to Eeoyre as he...you really don't know whether the character was male or female.

Does anybody know if Eeoyre is strickly a male role or is it possible that it was a female under the costume...
 
meeko_33785 said:
From not being there, I cannot judge Eeyore's intentions, but at the very least, you can tell the CM that Eeyore's behavoir made you feel uncomfortable. If it makes you feel any better, the characters cannot typically feel what their hands are touching, but I would still report it if for nothing else for the laughing and kissing noices. Good luck getting in touch with Disney.

LOVE Your screen name on here! MY dd LOVES Meeko, on our Easter trip Meeko gave her a super-genuine hug and a tad of extra attention. (She was 2yo). She has LOVED meeko ever since. Bought a meeko for her souvenir on our last day, and then had to go meet Meeko in MK again.

About the inappropriate Eeyore, that is really sort of disturbing. Pretty out of character for an Eeyore! Do let us know what guest services says...I emailed them through the Contact Us on Disneyworld.com.

Beth
 
just to clarify--

when the "encounter" began he took several of his fingers and began to move my sports bra strap (a wide one) around on my back, then put his "paw" under it on my bare skin and was rubbing my skin --I didn't think much about that, and thought it was awkward positioning. But then he dropped his "paw" to my waist, and pulled me in --hard enough that I was off balance -- and bumped his hip 3 times against me, while doing the "heh heh heh heh" laugh--4 of them. It was definitely a male tone, only loud enough for me to hear, and sounded exactly like a dirty old man laugh on Laugh-In, if anyone's old enough to remember that. I didn't react visibly, because I didn't want to upset my daughter or the other children around. As I pulled away from him, he made a low "dirty old man" wet kissing noise from "within" the costume -- the sort of noise you would expect if you were walking past a group of rude guys--to me it sounded sexualized and not at all "in character." The "kiss" was not accompanied by any gesture at all, and was definitely not an "Eeyore" pretending to kiss a mom kind of moment--it was the guy in the costume making a kissing sound. (My DD and tigger had "kissed" about half an hour before, and it was totally different and in character).

With my kids it was apparently a sort of cross between laugh and a whinny--as my DD has imitated it, it sounds like the beginning of Woody Woodpecker's laugh, but an octave lower (heh-hunh hunh, heh-hunh hunh). She said "he wouldn't stop."

The other thing that was odd was that after us he immediately left the floor--without completing his circuit (we were in a side area of the CP). About 5 minutes later another Eeyore came back on, put his hands over his face, and made it evident that he was "apologizing" to the people next to us for having left. My DD looked at his signature, and it was different from the Eeyore signature that she had.

Again, I have no idea what his perceptions were--if he thought he was being flattering, or trying to be funny, or what.

Anyway-- I'll email them, and let you know what they have to say.
 
Thank you all for your clarifying comments and questions.

Here is the text of the email I just sent:

Greetings--
I don't know if this is the appropriate place to send this concern, but thought I would begin here. I need to alert you to an encounter with a character at the Crystal Palace which I perceived as inappropriate.

EEYORE AT CRYSTAL PALACE INCIDENT REPORT ON 8/3/05

First, we had a magical time on our WDW vacation. We were in the "World" from 7/23 - 8/6. The first week we stayed offsite at the Vistana. We were guests at the AKL from 7/30 - 8/6. We observed CMs everywhere doing their best to make guests' experiences exemplary.

But, on August 3, we had reservations at 11:30 am at the Crystal Palace. It was very crowded, and we were seated at around noon. We were in a smaller section to the right of the entrance at a table for 4 next to the window. Our party included me, Erin *****, my husband, Kent ****, and our 9 year old daughter and 17 year old son.

Tigger, Pooh, and Piglet all made their way to our table first, and had the usual loving encounters with my daughter. Eeyore arrived last--the time would have been right around 1:00. Eeyore is a family favorite, and we took pictures first with my daughter, then with my son, then my daughter asked to take my picture with Eeyore.

As I stood next to Eeyore, he took several of his fingers and began to move my sports bra strap (a wide one) around on my shoulder, then put his "paw" under it on my bare skin and was rubbing my back --I didn't think much about that, and thought it was awkward positioning. But then he dropped his "paw" to my waist, and tightly wrapped his arm around my waist. He then pulled me towards him --hard enough that I was off balance -- and bumped his hip 2 or 3 times against me. While he was "hip bumping" he gave a low-pitched laugh "heh heh heh heh" laugh--4 of them. It was definitely a male tone, only loud enough for me to hear, and sounded exactly like the dirty old man laugh on Laugh-In, if anyone reading this recalls that. I didn't react visibly, because I didn't want to upset my daughter or the other children around. As I pulled away from him, he made a low "dirty old man" wet kissing noise from "within" the costume -- the sort of noise you would expect if you were walking past a group of rude guys--to me it sounded sexualized and not at all "in character." The "kiss" was not accompanied by any gesture at all, and was definitely not an "Eeyore" pretending to kiss a mom kind of moment--it was the guy in the costume making a kissing sound. (My DD and Tigger had "kissed" about half an hour before, and it was totally different and in character).

At my husband's request, I waited to report this until we returned home, as our time was tightly scheduled and we did not want a shadow on the family vacation. But last evening, as we were discussing the trip, I discovered that this "Eeyore" had also made a constant noise with both my kids. As my daughter put it, it "weirded her out."

With my kids it was apparently a sort of cross between laugh and a whinny--as my daughter has imitated it, it sounds like the beginning of Woody Woodpecker's laugh, but an octave lower (heh-hunh hunh, heh-hunh hunh). She said "he wouldn't stop."

The other thing that was odd was that after us he immediately left the floor--without completing his circuit (we were in a side area of the CP). About 5 minutes later another Eeyore came back on, put his hands over his face, and made it evident that he was "apologizing" to the people next to us for having left. My daughter looked at his signature, and it was different from the Eeyore signature that she had.

Again, I have no idea what the perceptions of this Eeyore were--if he thought he was being flattering, or trying to be funny, or what. My impression is that he was beyond the boundaries of character behavior guidelines. After more discussion, my husband and I decided to pass on this information, even somewhat belatedly, due to our concern that if this is chronic behavior with this Eeyore, he might repeat it or engage in something similar with a child.

If needed, we can fax you a copy of the Eeyore signature, if you decide to follow this up and need to locate the particular Eeyore. He was at our table just as we were getting the bill, so I could also pinpoint the time pretty accurately, if times are indicated on receipts.

Again, this is the only time we have ever had such an experience, and thought you needed to know about it.

Sincerely,
Rev. Erin S. ****

{edited to remove last names, as per wise suggestions}
 
It should make no difference if it was a male or female, the actions were all wrong!

If it was just the paw fumbling on the back then mayby let it go but with every thing together it was wrong, wrong, wrong!!!

I have a big mouth and react on the spot, I probably would have let "IT"
Know right then what I thought of the extra actions! Kids or no kids!

Perverts can slip through the cracks for employment and a costume gives them power, don't let your guard down any place!

I don't want to scare people but lets be realistic, with the amount of CM at WDW do you really think that 100% of them has our best interest at heart?

Sorry, I don't mean to be doom and gloom :flower:
 
Maybe it is just me, but I would have just chalked it up to the character not being able to feel through the gloves and being funny with the laugh. It sounds extremely circumstantial, and I hope that someone doesn't loose his/her job from a misconception.
 
Please let us know the response from WDW. The experience you are describing sounds just wrong.
 
As the mom of a real Eeyore fan this disturbs me. Please post Disney's response.
 
oops--duplicate: computer timed out in submitting, then submitted twice
 
Stitch1962--

You raise the problem. One of them.

Was this just intended to be flattery? Does reporting the concern cause someone to lose a job who needs it? My DS thinks I should "lighten up." On the other hand, all of us hold jobs with certain requirements which we have to abide by. This character's behavior would have been "funny" in a non-costumed adult interaction environment like the comedy Warehouse, perhaps, but my DD says she can "still hear the laugh" -- not the memory an Eeyore moment is supposed to be about.

Is it appropriate to report "after the fact?"

In our family environment, my DS has life-threatening food allergies to treenuts and peanuts and severe ones to dairy, which he is increasing sensitive about calling attention to. There are many ways at a table service restaurant to handle a food allergy discreetly, but the buffet restaurants at Disney have some, ahh, unusual food items, and it still takes a trip of the chef to the table to go over what he can and cannot eat, which my DS flat out hates. But my DD really wanted a few character meals, and CP is a tradition. It was very clear that if I reported Eeyore on the spot, that DS would leave us and go back to the resort, and my DH was just feeling we'd got through the trip with NO medical emergencies, and wanted to keep things calm.

Lots of dilemmas. But as I debated in myself--was this a "brush off" incident or not, what I kept coming back to is that in the church environment in which I work, we have been too trusting over the years, and children have suffered as a result. If there were any propensity on the part of this person to be inappropriate with children or young women or men, and I'd had a warning experience and didn't report it, then I'm in the liability chain, and finally decided, ethically, I had no choice. Children come first.

I can only trust that the good folks at Disney are astute enough to sort out whether I'm off my rocker or right on in my inner sense of the "offness" of the incident.
 
As posted numerous times when a complaint about a situation or a CM at WDW comes up...it is not Erin's responsibiity whether or not someone loses their job. It is erin's responsibility to report a situation that did not seem to fall into the "normal" protocol for a situation at WDW. Whether a ride perceivably malfunctions or a person perceivably malfunctions, it is good guest behavior to report something.

Nice email to WDW, Erin.
 
I believe you did the right thing in reporting your experience. The fact that you were uncomfortable is justification enough. The email you sent to WDW sounds appropriate -- even if this is an isolated incident, you can be sure someone at Disney would want to know. Maybe a little sensitivity training at their next meeting would help eliminate some of these (isolated) incidents.

Please keep us updated on Disney's response.
 
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