email address for complaint????

[buzz2400]

Does anyone know what the email address is to make a complaint against disneyworld. I just came back and am a little mad about something and wanted to let them know. Thanks.

 

[ldb1030]

do you care to share what happend?

 

[tcarr5]

we just got back last sunday.....we have a whole list of complaints, starting with them losing 2 cases of water that we had delivered, to paying for a fridge that we had no use for since they lost our water, and the list goes on and on. this was our 4th trip and we've never had any problems till this trip. I was really disapointed this trip

 

[Mermaid2sea]

When we were there in 2002 for MVMCP the parade and another show was cancelled due to rain. When we were leaving the CM gave us a card with an email address telling us to write to them. I didn't think anything of it as it was not their fault that it was raining.....when we came back our friends told us to email disney, which we did....you never guess what...they refunded us our money all of it!!!...I couldn't believe it.

 

[disneymarie]

I find that typically the least favorable way to address something is email .

The best would have been to address it in person on site at the time.
If you have a second complaint about how the original complaint was handled and are now able to tackle both being home....why not pick up the phone and call and talk to a human. I will look for an email when I get on the site and paste it here, if no one finds it sooner.

Is this an issue we should be on the look out for? Some way we can help you reslove it?

I did have Disney go above and beyond with photo pass pictures three months after our trip to email no cost pictures of my daughter at Epcot when she unexpectly passed away. They followed up with mailing the whole CD, about 9 pictures.

I did initiate my request by Email, requesting a photo, and received a phone call back the following morning with great compassion,

So the email at DW seems to have humans responding.
I hope it can be resolved to your satisfaction.
Dianne

 

[Magix]

You'll want to use wdw.guest.communications@disneyworld.com

 

[msmayor]

here ya go dlp.guest.communication@disney.com
we just got back last sunday.....we have a whole list of complaints, starting with them losing 2 cases of water that we had delivered, to paying for a fridge that we had no use for since they lost our water, and the list goes on and on. this was our 4th trip and we've never had any problems till this trip. I was really disapointed this trip

I personally believe that any time you choose to have something like water delivered to Disney you take a risk in not getting it. Did you have a receipt that indicated Disney took possession of the water? Their business is not acceptance of shipments, and while they continue to do it as a courtesy for their guests I'm sure stuff like this happens all the time.

As far as the fridge, if you opted to refuse the fridge because you had no water and they still charged you for it, I wouldn't have left the desk until I received a credit on the charges. But if you kept the fridge in the room for your trip, they have every right to charge you for it as they didn't have the ability to rent it out to someone else. It doesn't matter if you kept it empty...you had it, so you have to pay for it.

 

[tcarr5]

I personally believe that any time you choose to have something like water delivered to Disney you take a risk in not getting it. Did you have a receipt that indicated Disney took possession of the water? Their business is not acceptance of shipments, and while they continue to do it as a courtesy for their guests I'm sure stuff like this happens all the time.

As far as the fridge, if you opted to refuse the fridge because you had no water and they still charged you for it, I wouldn't have left the desk until I received a credit on the charges. But if you kept the fridge in the room for your trip, they have every right to charge you for it as they didn't have the ability to rent it out to someone else. It doesn't matter if you kept it empty...you had it, so you have to pay for it.

I agree with you to a point I did have the receipt that disney took possesion of the water and I know and appreciate that this is done as a courtesy for their guests after 3 days of trying to locate the water they admitted they delivered it to another room. they refused to take the fridge from us, we told them we had no need for it, but they told us to keep it for our trip. now the charges were suppose to come off at the end of our stay, but they didnt. we left at 5:05 in the morning and there was no one who could help us at the time the cm at the desk gave my husband a number to call, to get it straightened out. we also paid for a preferred room to have the pool right there so we didnt have to walk all over the place, it closed 2 days after we arrived like I said before the list just kept growing from rudeness to not getting rooms cleaned when requested maybe it was just this resort (all star sports) like I said we have never had any problems before. I know where I "won't" be staying again tho

 

[msmayor]

I agree with you to a point I did have the receipt that disney took possesion of the water and I know and appreciate that this is done as a courtesy for their guests after 3 days of trying to locate the water they admitted they delivered it to another room. they refused to take the fridge from us, we told them we had no need for it, but they told us to keep it for our trip. now the charges were suppose to come off at the end of our stay, but they didnt. we left at 5:05 in the morning and there was no one who could help us at the time the cm at the desk gave my husband a number to call, to get it straightened out. we also paid for a preferred room to have the pool right there so we didnt have to walk all over the place, it closed 2 days after we arrived like I said before the list just kept growing from rudeness to not getting rooms cleaned when requested maybe it was just this resort (all star sports) like I said we have never had any problems before. I know where I "won't" be staying again tho

OK...more details are good. Now I realize that its too late to do this, but for someone else who may be faced with a similar situation this is how I would have handled it.

Once Disney admitted that they delivered YOUR water to someone else, I would have remained at the lobby desk until they either (a) credited my account for the cost of the water plus delivery, OR (b) got Disney Dollars/gift certificate/credits for the amount paid for the water, OR (c) made Disney deliver me 2 cases of their own water to me. You cannot walk away from that desk with the problem unresolved. You lose your power that way. Does it take time away from your trip? Yes...but with a calm yet firm voice you insist. Make sure that, without shouting, others around you know that Disney is NOT correcting their error and you are disappointed in their efforts to rectify THEIR mistake. Insist on seeing the manager. Don't give up your place at the desk. Don't worry if it holds up their line. Then they are forced to deal with you.

Same thing with respect to the fridge. When you told them to take it and they declined, insist then and there that they credit your account for the full rental of the fridge. Leaving early? Sacrifice an hour of sleep and, with your final bill that they slip under the door in hand, march to the desk to insist on the reversal. If they still don't do it, yank out your cell phone and call your credit card company RIGHT THEN AND THERE to inform them that you will be contesting a portion of the charge...that you are standing right in front of the merchant and they are refusing to correct their error.

I have enlisted the help of my CC company in the past, in the moment, and the beauty of that is that they keep notes on your call and will give you a reference number. Then when your bill comes with the charges not removed, you call AGAIN from home to officially contest the bill. The CC company already has a record that you called "in the moment" when the problem first occurred and has a better understanding of the history of the situation.

 

[buzz2400]

I was very unhappy with this trip. It is only my son and myself. There is no father in the picture. What I observed (and I have observed it for many years but tried to ignore it) is that disney caters to the traditonal family. I have been going since my son was 5. He just turned 16. We go to disney every year because it is the only place I really feel comfortable going with just the two of us. Well I saw it way too much this time, the families that opened the parks, families who were told to hold onto their fastpasses for another time, etc.

The thing that really got me so mad was that we went mini golfing. It was during the day and very hot. I should have read the signs but instead asked the cm about coming back and getting half off. She told me that it was good for a few days after. It was thursday. On Sat. my son asked to go again so we went. CM said it was only 1/2 off on the next day. I asked for a manager to talk to. He told me there was no manager. This was during the day. It was not crowded at all. He could have picked up the phone and called someone. He could have still given it to us (magic?) half off. So anyway they lost $12 when they could have made some money. I believe there was only about 10 cars in the parking lot.

So anyway I just want to write to Disney and tell them that I won't be vacationing there in the near future. It may sound petty but they advertise and communicate to the public that they have, give away, etc. magic and the cm could have just given it to us.