Ebay/USPS problem

[Mickey'snewestfan]

My son ordered something from ebay in early May. A trinket related to Yugioh, but he really really wanted it. The seller stated it would be here by May 18th. Apparently it was shipped from Singapore (we're in the US) which I didn't notice when we ordered.

Anyway, I emailed at the beginning of June becuase it hadn't come yet, and was sent a USPS tracking number, which yielded the unhelpful information that it "enroute from Singapore" or something.

Later, I checked again and said "where is it?" and they said "it arrived in (next door zipcode, actually a post office is within walking distance of my house) on June 7th.

I just checked online again and it still says the same thing, but when I called with the tracking number said that it had arrived at "my" post office (e.g. my zipcode) on the 16th. It's the 21st.

So, what do I do. Do I demand my money back? Give them bad feedback? Head down to the post office and ask for my item? Something else? Even assuming that May 5 (when it was shipped) to June 7th was the Singapore postal system's fault, why would it take our postal system 14 days to bring a trinket 6 blocks?

I don't usually "do" ebay so I am not sure what the expectation is.

 

[cluvsdisney]

How can someone from Singapore ship something to you with a USPS tracking number? Does the post office in the other zip code have the package? You could call them and find out when they plan to deliver your mail.

On ebay, I think you would have to file a non-performing seller report. They will be asked to provide proof shipping to the correct address and maybe delivery (I am not positive about that). If they are unable to do that, they will have to give you a refund. You are outside the 30 day window to dispute the charge with paypal.

I would hold off on the feedback until the entire transaction is resolved.

Good luck!

 

[Mickey'snewestfan]

How can someone from Singapore ship something to you with a USPS tracking number? Does the post office in the other zip code have the package? You could call them and find out when they plan to deliver your mail.

On ebay, I think you would have to file a non-performing seller report. They will be asked to provide proof shipping to the correct address and maybe delivery (I am not positive about that). If they are unable to do that, they will have to give you a refund. You are outside the 30 day window to dispute the charge with paypal.

I would hold off on the feedback until the entire transaction is resolved.

Good luck!

According to the website, the other post office has the package, and has had it since the 7th. According to the phone number you call to track a package, it arrived on the 16th at my post office. I just called that number tonight and the post office is closed. I live in an apartment building, and we have this thing where USPS can leave a package in a big mail box, and then the key to the big mailbox in my little mailbox (although the trinket might fit in my little mailbox, come to think of it, it's not a big thing), so there's no reason why they shouldn't have brought it on the 17th or 18th. I don't see why they need to "schedule" delivery.

I have no idea how a shipper in Singapore gets a USPS tracking number, but apparently you can.

 

[LilyWDW]

According to the website, the other post office has the package, and has had it since the 7th. According to the phone number you call to track a package, it arrived on the 16th at my post office. I just called that number tonight and the post office is closed. I live in an apartment building, and we have this thing where USPS can leave a package in a big mail box, and then the key to the big mailbox in my little mailbox (although the trinket might fit in my little mailbox, come to think of it, it's not a big thing), so there's no reason why they shouldn't have brought it on the 17th or 18th. I don't see why they need to "schedule" delivery.

I have no idea how a shipper in Singapore gets a USPS tracking number, but apparently you can.

You need to contact your post office and see what is going on. Honestly, based off of the information provided, this is an issue with the post office. To blame the shipper would not be the correct place to place the blame. They followed through and shipped as they said they would. At that point, it is a bit out of their hands.

So, your issue is with USPS based off of the info you have given.

 

[Mickey'snewestfan]

You need to contact your post office and see what is going on. Honestly, based off of the information provided, this is an issue with the post office. To blame the shipper would not be the correct place to place the blame. They followed through and shipped as they said they would. At that point, it is a bit out of their hands.

So, your issue is with USPS based off of the info you have given.

Yeah, I sort of feel that way.

On the other hand, it appears that it was a full month before the package was in the hands of the USPS. I wonder if that's typical of shipping from Singapore, and if so whether the seller should be promising a 2 week turn around. The item is now more than month past the promised delivery date. It happens that it wasn't a gift, but if it had been I'd be out of luck.

 

[SandrA9810]

What was the value of the item and was it properly insured??

If the item was not insured, you'd have to take it up with the buyer. Ebay might side with you because the item has not been received.

If the item was insured, contact the buyer so he can go through proper channels to file a claim with the postal service.

To get the ball rolling, you might want to contact the post office it is at and see what they say first. We shipped something to Canada once, registered it because of the higher value. The guy contacted a month later asking where his item was. So called up the postal system and found out it was stuck in customs on Canada's side. Once we talked to the international department of the USPS and told them the item has been in customs for over 3 weeks (according to the online tracking), it some how magically made it out of customs and delivered 3 days later. It would've been a headache to need to file a claim, but a call to the right person helped move things along.

 

[Mickey'snewestfan]

It was a cheap item, under $20. I doubt they insured it.

I'll call the post office tomorrow, and we'll go from there.

 

[mickeym96]

According to the website, the other post office has the package, and has had it since the 7th. According to the phone number you call to track a package, it arrived on the 16th at my post office. I just called that number tonight and the post office is closed. I live in an apartment building, and we have this thing where USPS can leave a package in a big mail box, and then the key to the big mailbox in my little mailbox (although the trinket might fit in my little mailbox, come to think of it, it's not a big thing), so there's no reason why they shouldn't have brought it on the 17th or 18th. I don't see why they need to "schedule" delivery.

I have no idea how a shipper in Singapore gets a USPS tracking number, but apparently you can.

It may have been shipped International Registered which means that you will have to sign for it at delivery (and why there would be a tracking number) so they wouldn't be able to leave it in your box. If that is the case you should have been left a notice saying that the item is at your post office and needs a signature.

 

[scrapquitler]

So, what do I do. Do I demand my money back? Give them bad feedback? Head down to the post office and ask for my item? Something else? Even assuming that May 5 (when it was shipped) to June 7th was the Singapore postal system's fault, why would it take our postal system 14 days to bring a trinket 6 blocks?

I would go to the post office and ask (bring the tracking number).

I'm confused how the person sending it from Singapore would have a USPS tracking number. Somehow I think it is a Singapore Post tracking number that the USPS cooperates with. Customs could make it take that long from Singapore, but if it hasn't made it from your post office to your house in 14 days, then I guess it's on a shelf at the Post Office somewhere and asking the post office will prompt a search of the building.

Once I went to the local PO, I'd contact Paypal and file a dispute that it never arrived (which is true, because although it arrived at your post office, it never arrived at your house). You have to start the dispute before 60 days is over, I think, so get on it quickly.

 

[merryweather20]

I would go to the post office and ask (bring the tracking number).

I'm confused how the person sending it from Singapore would have a USPS tracking number. Somehow I think it is a Singapore Post tracking number that the USPS cooperates with. Customs could make it take that long from Singapore, but if it hasn't made it from your post office to your house in 14 days, then I guess it's on a shelf at the Post Office somewhere and asking the post office will prompt a search of the building.

Once I went to the local PO, I'd contact Paypal and file a dispute that it never arrived (which is true, because although it arrived at your post office, it never arrived at your house). You have to start the dispute before 60 days is over, I think, so get on it quickly.

Pretty much everybody co-operates with the tracking numbers. If something ships to me from the states I can track the package via either Canada Post's website or USPS web-site immediately. If something ships from India it'll only start tracking once its on the continent.

 

[Witch Mountain]

I've won two items from Singapore, and both took almost, but not quite 3 weeks to get. Like you, they had USPS tracking.

It almost sounds like the seller goofed up on writing your address on the package, and it's stuck in limbo. Can you take a few minutes from your workday while the post office is open and give them a call?

 

[Mickey'snewestfan]

I would go to the post office and ask (bring the tracking number).

I can't justify taking time off work for a trinket. It's at the post office for my home (suburbia) which is pretty far from my work.

I'm going to try calling them.

 

[miralys]

Part of the transit time if it is coming from Singapore might be customs. I deal with a seller in Singapore and he always makes it very clear that shipping times are estimates and customs could add quite a bit of time to the delivery.

Definitely call (or visiting might be better) your post office. I know when I order from overseas I have to pick up the item in person so I can sign for it. (My mail person has a bad habit of not even trying to see if someone is home to sign for it, but that's another story!)

See what the post office has to say about your package first. Good luck!

 

[love2disney]

I buy stuff from Singapore or Hongkong all the time. I should take a max of 17-20 days. Yes they come with USPS tracking.

Your issue is not the seller but USPS. Call them and dont take no for a answer. Tell them you want it now.