Ebay Rant

[zurgswife]

I'm not a big seller. I've sold a couple hundred things over the last 6-7 yrs. I have 100% rating....I just listed 27 identical items. I sold them all in a total of 20 sales. All the items are confirmed to have reached the buyer, and there have been no complaints...... BUT NOT ONE of the 20 buyers have left any feed back.....I have in turn already left positive feedback for all the buyers. Over the years I've had a sale here or there without feedback and I just let it go.....but 20 different sales.....

What do people do when they have so many sales without feedback do you send a message to the buyer? I think it is ridiculous that I have left them positive feedback and they can't bother to reciprocate...

 

[usnuzuloose]

Quite honestly, I have had issues with a seller for shipping. And you have to leave a mark in the star area. I don't want to leave a bad mark with them. It may have been there fault or not. But if it just shipping I would rather let it go than give them a less good rating.

I have only given someone a bad feedback and it boy was this really rather unpleasant for them. I kept getting stalked and called filthy names even after ebay settled the issue.

But then are times I do forget to leave it, not on purpose , it comes in the mail and let DH examine his stuff to make sure it is correct. And then it is dinner time and do other things and forget.

So it may not be you, people may just get busy. So don't take it personally. I have sold and have people who left no feed back. To me it does not make much difference.

 

[Bella the Ball 360]

My son has been doing a lot of selling and he has gotten lots of feedback all 100%. Just wondering are you shipping promptly? I am sure you are with 100% but he tries to ship his the same day so there is a very short return time for them. He sold 70+ items in the past 6 weeks and got all but two or three feedback. I think that it also depends on the items...if you are selling items that are run of the mill most likely the people who buy them are pretty conservative and more likely to give feed back. I have no basis for this but I know that most of the items he sold went to what I am guessing are middle aged people just by virtue of what they were and that they had belonged to my elderly aunt. While I cannot make a generalization about this it is my opinion that is why he gets the feedback. Then again...who knows!

 

[Tozzie]

I'm not a big seller. I've sold a couple hundred things over the last 6-7 yrs. I have 100% rating....I just listed 27 identical items. I sold them all in a total of 20 sales. All the items are confirmed to have reached the buyer, and there have been no complaints...... BUT NOT ONE of the 20 buyers have left any feed back.....I have in turn already left positive feedback for all the buyers. Over the years I've had a sale here or there without feedback and I just let it go.....but 20 different sales.....

What do people do when they have so many sales without feedback do you send a message to the buyer? I think it is ridiculous that I have left them positive feedback and they can't bother to reciprocate...

Did you ever think that they might be busy and not have time to leave feedback? That their life does not revolve around Ebay or the internet.
Or maybe they just don't want to leave feedback.

 

[JRawkSteady]

Did you ever think that they might be busy and not have time to leave feedback? That their life does not revolve around Ebay or the internet.
Or maybe they just don't want to leave feedback.

It takes less than a minute to leave feedback for a seller. If the buyer has a good experience, a simple "A+" or "great transaction" will do... It doesn't necessarily mean their life revolves around ebay or the internet. If someone took the time to send your product quickly and efficiently, you should show some appreciation. I've had some terrible transactions, so I appreciate EVERY good seller out there.

 

[Mokat76]

It's a business transaction. Feedback is not required.

 

[JRawkSteady]

Feedback is not a requirement, but in the ebay world, it is considered rude.

 

[ImDMous]

Eh, most of the time it takes me a week or two to log back in and leave feedback. I do it eventually, but I'm just not on often enough to run from the mailbox to my computer immediately.

You got your money, they got their item, that's all that's required or expected.

 

[marlynnp]

Are you selling an item or are you selling feedback?

I give feedback periodically and if I get a message about 'why didn't I leave feedback' I will be sure to not bother leaving it later - begging for feedback sours the transaction for me. I get enough email - don't need whiners.

 

[Tozzie]

It takes less than a minute to leave feedback for a seller. If the buyer has a good experience, a simple "A+" or "great transaction" will do... It doesn't necessarily mean their life revolves around ebay or the internet. If someone took the time to send your product quickly and efficiently, you should show some appreciation. I've had some terrible transactions, so I appreciate EVERY good seller out there.

Seriously? The seller was paid for the item, they didn't ship it out of the goodness of their heart, they have an obligation to send it quickly and efficiently.

It doesn't matter if it takes 1 minute or 1 hour they may be too busy and not on the internet.

 

[kwelch10377]

Are you selling an item or are you selling feedback?

I give feedback periodically and if I get a message about 'why didn't I leave feedback' I will be sure to not bother leaving it later - begging for feedback sours the transaction for me. I get enough email - don't need whiners.

I sometimes remember to leave feedback, but I am the same way if they email me to remind me. I'll leave feedback if I have time/remember to, don't send me reminders about it and if you do that is a sure way for me to never buy from you again and it might just leave feedback saying how you bug people for it. I have a shop on Etsy and I read the forums over there and it is ridiculous how they are about feedback.

Ebay and Etsy seller really need to get over the whole feedback thing. If you look at the % of customers who respond to feedback surveys for brick and mortar stores, it is only about 1% of customers , so sellers on Etsy and Ebay are way above the curve.

 

[JillyBean1899]

But part of eBay is your reputation. If you found the exact same item, for the exact same price, from two different sellers, and one has a 100% rating with 5 feedback, and the other has 100% rating with 500 feedback, which one are you going to go with? The 500 feedback, of course, because it's statistically more significant. If one person out of 500 left negative feedback for them, that would be 0.2% negative feedback; but if one person out of the 5 left negative feedback, that becomes 20% negative feedback.

What I hate are the sellers that refuse to leave buyer feedback until you have left positive seller feedback for them. It's like they're holding my good grade hostage until I give *THEM* a good grade ... and if there's something happened (like they don't ship it when they were supposed to and it was late getting to me, or it arrived broken/not what was advertised and they won't fix it), then I get a bad feedback for no reason, even though I upheld my part of the deal (paid promptly).

 

[Robinrs]

It takes less than a minute to leave feedback for a seller. If the buyer has a good experience, a simple "A+" or "great transaction" will do... It doesn't necessarily mean their life revolves around ebay or the internet. If someone took the time to send your product quickly and efficiently, you should show some appreciation. I've had some terrible transactions, so I appreciate EVERY good seller out there.

It's a business transaction. Feedback is not required.

Feedback is not a requirement, but in the ebay world, it is considered rude.

I am guilty of NOT leaving feedback sometimes also. I've been a seller for many many years and have 1600 feedbacks, probably a tenth of what I've sold since I started in 2001.

The other day I received a box with a message typed inside. The seller asked very politely if I had any issues to please contact her and if I was satisfied to PLEASE award her positive feedback and 5 stars. I was touched and immediately gave her feedback.

I always give fb if reminded. OP you can send a nicely worded email to your sellers reminding them to leave the feedback if they don't mind. I agree, it slips your mind sometimes.

Most of the time people ONLY respond when they're angry. Like the old adage says: Happy customers tell ten people, UNhappy customers tell 10,000!

 

[Pamlur]

If I had gotten feedback for every positive transaction I've had on eBay, I'd have several times the amount that I do have. Some people just don't even realize it's part of the transaction; a sale is made and that is that. Sometimes I get an overeager new seller who asks several times before I get back to leave feedback, and I try to gently tell them that is overkill. Years ago, people actually left negative feedback when nagged and eBay allowed it. I've been on eBay almost since it started, and I think I faintly remember a time that feedback solicitation was a punishable offense. But I may be wrong on that part.

 

[pioneer89]

I think the real question is: How much of a tip should you leave a good ebay seller?

 

[focusondisney]

But part of eBay is your reputation. If you found the exact same item, for the exact same price, from two different sellers, and one has a 100% rating with 5 feedback, and the other has 100% rating with 500 feedback, which one are you going to go with? The 500 feedback, of course, because it's statistically more significant. If one person out of 500 left negative feedback for them, that would be 0.2% negative feedback; but if one person out of the 5 left negative feedback, that becomes 20% negative feedback.

This. Not everyone who buys on Ebay is a seasoned pro. My DH & I have only bought items maybe 10 times, mostly collectible type items. We have had almost all excellent experiences & 1 that started out stressful but ended up fine. We definitely look at a seller's feedback before we buy. It's not the same as a brick & mortar store where I can see the item before I buy & read the return & other store policies. And I have the item in my possession as soon as money is exchanged. Seeing the feedback & reading other's experiences with the seller relieves lots of stress for me while I'm waiting for my purchase. And we make sure to leave that positive feedback too.

 

[zurgswife]

I always give fb if reminded. OP you can send a nicely worded email to your sellers reminding them to leave the feedback if they don't mind. I agree, it slips your mind sometimes.

I think in a week or so if most of them still haven't responded with feedback I might do this. I get not to expect all people to give feedback but none for 20 separate transactions. I'm not used to it. All items were shipped within 24 hrs and I've heard no negative feedback from the buyer and for some it's been a week. And I already gave them positive feedback.

I'll give it some time.

 

[ilovepcot]

It's a business transaction. Feedback is not required.

True, but sellers who don't leave me feedback never get another sale from me.

 

[Burnedout]

It is so rude not to leave feedback! I'm sorry you have such slackers for buyers:/. That totally stinks. While the buyers may not be "required" when deal in a system that counts on reputation it is only polite to to provide it. I'm sure the slackers wanted their positive feedback...

 

[ellone]

What I hate are the sellers that refuse to leave buyer feedback until you have left positive seller feedback for them. It's like they're holding my good grade hostage until I give *THEM* a good grade ... and if there's something happened (like they don't ship it when they were supposed to and it was late getting to me, or it arrived broken/not what was advertised and they won't fix it), then I get a bad feedback for no reason, even though I upheld my part of the deal (paid promptly).

Sellers can only leave positive feedback for buyers. So I'm not sure what you're getting at with 'bad feedback.' If a seller leaves a positive with a negative comment then that is a policy violation and reporting it to ebay will get it removed plus the seller who did it will get the policy violation on their record.

Buyers on eBay can only get positives so their feedback really means nothing.

As for the OP don't send a message to the buyers. That opens up the DSR communication star. If you shipped and entered the tracking number within 24 hours of payment then you get an auto 5 when the buyer leaves feedback. If you message them and it annoys them for some reason they can them leave you a 3 or worse. 3 or worse is considered a defect under the new seller rating system they are rolling out.