EBay Help Please

[4cruisin]

I bought an item off of ebay. The seller is a moron. I overnighted a money order on Thursday. I advised the seller in an email it was being overnighted. She started a dispute on ebay that I had not paid for the article. I emailed her again advising of the tracking # etc. She issued another email through ebay that I have not paid for the item even after the post office has tried to deliver the m.o. twice. She has not signed for the money order delivery saying she is "too busy" to get the package. At this point, I just want to cancel the transaction. How do I do that?

 

[Texan Mouseketeer]

Did the auction state that you could pay by money order? Was the payment made within the time frame of when it was due (for example, did she write in the auction that payment was due in 7 days...)?
I don't think you can cancel the transaction, but you can respond to the dispute and go through ebay that way, even though I have noticed that they don't seem to be very helpful.
Sorry, what a pain!

 

[Disneyrsh]

Did her auction specifically state that she would accept money orders? If she does, then she's obligated to complete the transaction with you. If she's lodged a NPB complaint against you you should be able to respond to it with the tracking # and info on the m.o. that proves you sent it. An ebay auction is a contract, and she has to fulfill it or ebay can suspend her as a seller. You might want to send her an email reminding her of this.

I am in no way an ebay expert, but I did go through a similar thing last week where I was the seller and the buyer paid me but could not verify his/her address. Because I didn't block him/her in the beginning of the auction, I was FORCED to ship, under ebay policies, or be subject to penalties. Keepin' my fingers crossed on that one.

Ebay live help is no help, which you may have discovered, but you can go to the dispute console on the left hand side of your "My Ebay" page and begin the dispute. If you just pull out you're probably going to get a lot of headaches before it's all over...

 

[Laurajean1014]

I believe you must go through with the transaction. Go through the dispute console to finalize.

 

[4cruisin]

Yes, it states that she accepts m.o.'s. It was a "2nd chance" buy and the transaction date was 12/2. Payment was expected within 7 days. She started the dispute on 12/8 saying I had not paid. I emailed her immediately and told her that a m.o. was being sent that day overnight which it was. She sent another email saying still no payment. I gave her the tracking # of the package so she could verify the payment. The p.o. tried to deliver on the 9th and 10th w/o success. She's now saying she is too busy to get the payment. But she keeps telling ebay that I have not paid. I don't think that is fair. It is her responsibility to get the payment at the p.o.

 

[Stitchfans]

I've run across a few real doozies sellers, (trying to be nice) I can feel your pain and more than understand. Like another poster said, Ebay is no help in any way either. Just keep replying back that if she wants the money go get it, cause it is there. Otherwise I have no other advice for you. Good luck.

 

[jipsy]

Wait a minute. You completed the auction on 12/2. On 12/8, exactly 7 days including the day of the auction, she filed a dispute because you didn't pay, and you emailed her after the dispute was filed stating you were sending the payment that day overnight?

What's your complaint? She really doesn't have to follow through with the transaction because you didn't comply with her terms, nor does she have to make a trip to the post office to pick up a money order because you required a signature.

Why did you wait until she filed a dispute to send the money?

I always tell people if they are going to overnight me the money, not to require a signature. I leave my house at 6:30 am to go to work and I don't get home till after 5:00 pm. There is no way I can ever go to the post office to pick up a money order that requires a signature. Next time, just ask for delivery confirmation. The post office tells you they delivered it on what day, but no signature is required. Also next time, you should send the money during the required 7 day period and let the seller know when it is sent.

 

[Shannon G]

Wait a minute. You completed the auction on 12/2. On 12/8, exactly 7 days including the day of the auction, she filed a dispute because you didn't pay, and you emailed her after the dispute was filed stating you were sending the payment that day overnight?

What's your complaint? She really doesn't have to follow through with the transaction because you didn't comply with her terms, nor does she have to make a trip to the post office to pick up a money order because you required a signature.

Why did you wait until she filed a dispute to send the money?

I always tell people if they are going to overnight me the money, not to require a signature. I leave my house at 6:30 am to go to work and I don't get home till after 5:00 pm. There is no way I can ever go to the post office to pick up a money order that requires a signature. Next time, just ask for delivery confirmation. The post office tells you they delivered it on what day, but no signature is required. Also next time, you should send the money during the required 7 day period and let the seller know when it is sent.

Actually, if the transaction was on 12/2, then the MO order was sent on the 6th day after, and if sent overnight would have arrived on the 7th day, within the deadline for payment, so the seller should not have filed a complaint on 12/8 - that was day 6.

 

[Disneyrsh]

Actually, if the transaction was on 12/2, then the MO order was sent on the 6th day after, and if sent overnight would have arrived on the 7th day, within the deadline for payment, so the seller should not have filed a complaint on 12/8 - that was day 6.

Ebay doesn't even let you file a NPB complaint until 7 days out, it tells you, sorry, you haven't let enough time elape yet.

So if the seller was actually able to FILE it before you sent out your MO, then you really were in the wrong!

Why did you wait so long to send her the MO? When I buy off ebay, man, that money is there immediately, no waiting.

So why did you wait so long?

 

[my3kids]

Why didn't you just pay immediately? As a sometimes seller, I have to say buyers who wait until the bitter end to pay are the ones I generally have problems with.

 

[robinb]

It doesn't matter why the OP waited so long to send the money. She did *and* she paid for it by having to send it overnight. That ain't cheap.

4cruisin: Does your tracking number show that they attepted to deliver by the 8th? If it does, then you are in the clear and the seller has to send it to you. Honestly, I really don't understand why the seller is dragging his/her feet to pick up the payment and send you the item. It seems to be a lot more trouble to file a NPB and re-list it. Perhaps she sold it "off-line" to someone else for more while waiting for your payment and is now trying to make you look like the bad guy.

 

[Disneyrsh]

It doesn't matter why the OP waited so long to send the money. She did *and* she paid for it by having to send it overnight. That ain't cheap.

But it does matter, if the OP didn't pay until after a NPB was lodged against her, because you can only do that after SEVEN DAYS have elapsed and the seller has not been paid.

The OP only paid AFTER she received the threat from Ebay regarding the NPB notice, in my book, that makes her a bad buyer. She had a WEEK to pay, and she can claim she sent it earlier, but she's lying because Ebay prevents NPB notices from being sent out before seven days have gone by.

Are you a seller on ebay? Because I can't imagine a seller saying that it doesn't matter that she took so long to pay, because that's lost revenue, every day that goes by and you have to wait for someone to pay, and you can't ship your stuff and you have anxiety about the transaction, ugh, it's a drag.

 

[robinb]

But it does matter, if the OP didn't pay until after a NPB was lodged against her, because you can only do that after SEVEN DAYS have elapsed and the seller has not been paid.

The OP only paid AFTER she received the threat from Ebay regarding the NPB notice, in my book, that makes her a bad buyer. She had a WEEK to pay, and she can claim she sent it earlier, but she's lying because Ebay prevents NPB notices from being sent out before seven days have gone by.

Are you a seller on ebay? Because I can't imagine a seller saying that it doesn't matter that she took so long to pay, because that's lost revenue, every day that goes by and you have to wait for someone to pay, and you can't ship your stuff and you have anxiety about the transaction, ugh, it's a drag.

Yes, I'm a seller on eBay and yes, I know what it feels like to wait until the check arrives and yes I waited for weeks once (years ago) trying to be a "nice guy" and now I file a NBP myself at the 7 day mark.

Perhaps eBay allows sellers to file a NPB based on the original auction date. Or maybe the clock starts ticking when the seller *makes* the offer and not when the buyer agrees to it. I don't do second-chance offers very often, so I don't know for sure. Or maybe the seller just sent an message through eBay and did not start the NPB process until the next day. The fact is that dates don't make sense. 12/8 is SIX days after 12/2 and not SEVEN.

 

[bicker]

Ebay doesn't even let you file a NPB complaint until 7 days out, it tells you, sorry, you haven't let enough time elape yet. So if the seller was actually able to FILE it before you sent out your MO, then you really were in the wrong! Why did you wait so long to send her the MO? When I buy off ebay, man, that money is there immediately, no waiting. So why did you wait so long?

This sounds very logical to me. I'd be curious to understand what the source of the disconnect is between the OP's perspective and the rules as you've explained them here.

 

[dcentity2000]

Paypal people, paypal. Always pay using paypal; it helps you avoid problems both ways



Rich::

 

[bicker]

I don't know about that -- I've read a lot of complaints that involved PayPal in recent months.

 

[Disneyrsh]

I don't know about that -- I've read a lot of complaints that involved PayPal in recent months.

Yes, there are some problems. I do Paypal only auctions and the problem is that people are using their Visa/whatever cards to pay through paypal, getting the item, then charging their visa back and claiming they never received it.

This is why I had to get delivery confirmation and insurance on everything I've shipped over the past two weeks to protect me, because PayPal sure won't. They will protect you if you ship to a confirmed address, but I *just* figured out how to block people from bidding if they don't have a confirmed address, otherwise I am contracturally obligated to ship to the winning bidder if they have paid.

I had 4 unconfirmed/unverified winning bidders pay me for high ticket items. It sucked. One person still hasn't picked up their item, which they must sign for at the post office. I'm betting that person fully planned on doing a chargeback and keeping the item AND the money. They can't do that if I have proof of delivery on them.

It is definitely a caveat emptor situation...

And the NPB strike is lodged 7 days from the close of the auction. Whenever *that* specific auction ends. The OP really doesn't have a leg to stand on, I think. It's ebay that sends that warning to her, not the seller. The seller files the complaint and then ebay starts sending out the warnings. If there's an inconsistency in the time frame, it may be because the OP made a mistake in figuring out how long she could drag her feet on paying.

 

[4cruisin]

Since I requested assistance, I will refrain from being snotty to the people that are accusing me of being less than honest or dragging my feet. That is not the case.

Here is the timeline:
12/2 Rec'd 2nd chance offer and responded .
I was not able to go to the bank until 12/7 due to personal reasons. (Honestly, I was sick as a dog and worked o.t. when I made it into work.) I do not use paypal because I am leary about identity theft...there have been so many horror stories about fraud with it.
12/5 I advised the seller via email that I would be sending a m.o. overnight.
12/6 I rec'd an email from the seller of "6 days & no payment".
12/8 I apologized for the delay in another email which she did not acknowledge.
12/8 M.O. was overnighted and emailed seller with tracking info. The seller never told me not to request a signature on the package.
12/9 I emailed seller that the post office attempted delivery; did she rec'v it? No response.
12/10 Seller initiates non-pay dispute through ebay.
I have responded to all emails regarding the dispute. She emailed me saying she was too busy to pick up the m.o. Excuse me but if you expect payment and do not tell people not to request delivery...isn't it your responsibility to get it?
I have been keeping in touch with her. I know that someone did sign for the envelope on the 13th.
I purchased 2 items from the same seller last year without any problems. The reason why I purchased this item again was because the original item cracked.
I do not sell on ebay and only buy a few things here and there because I am leery of trusting people in situations like this. Unfortunately, I learned the hard way this time and it will be my last time using ebay.
The seller will not respond to my emails...the article is something that can easily be "
damaged in transit" so I'm pretty sure that it will arrive broken.
I guess this is just one of life's crappy lessons.
To all of you that gave me advice, thanks for taking the time.
Nancy

 

[Disneyrsh]

You're welcome.

If somebody signed for that envelope on the 13th, you need to let Ebay know that, they'll undo the NBP strike-she's got the money, she's required to ship it to you.

Did you get insurance on the item, since, as you said, it's easily breakable in the mail? That way if she does maliciously break it on you, you can get your money back...

 

[robinb]

And the NPB strike is lodged 7 days from the close of the auction. Whenever *that* specific auction ends.

That's what I thought, but I wasn't 100% sure.

Edited the rest since the OP came back and made things clear.