Home Depot was horrible to me when I was replacing my countertops /backsplash, and I will NEVER set foot in their store again. First, they didn't want to talk to me -- I should've walked away, but I liked the product they had. FINALLY I got someone to come over to my house and measure. FINALLY I got someone scheduled to come over and do the installation . . . and on the day it was supposed to happen -- after I'd cleared literally everything out of my whole kitchen -- the installer said, "Oh, these products won't work in your space." MONTHS WASTED on them. They didn't even apologize when they refunded my money.
NEVER AGAIN.
We won't do business with them either. We needed a new hot water heater, went, scheduled the appointment, and left. On the drive home they called and said it would be an additional $150 for 'holiday' installation.
"But it's not a holiday."
"It is. It's New Year's Eve."
"No...tomorrow is the 30th. New Year's Eve, eve, is not a holiday."
This is the conversation we had when we FINALLY walked into the store and physically waited for a manager after being on hold forever following multiple promises that a manager would call US.