I'm still a little new to e-bay. I had a sweater up for auction. E-bayer e-mailed me asking if it was a certain color, I told her yes. She bid and won the item. I ship the package to her, now ten days later... she tells me I was wrong on the color of the sweater and she wants to know how this is going to be worked out. Help! Do I return the $ she paid for it? do I include shipping? I have the standard "return w/in 7 days" on all my auctions, and we're now ten days out. She's had it all these days and is now just telling me about it. I want to handle this correctly. What to do?