E-bay question-help me please

[tammy/mom of two]

I mailed a package to a customer on September 12, and the PO says it was delivered on Sept 15. She has stated she has not received it. I just e-mailed her that the po has stated it was delivered. I am waiting for her reply.
She is a repeat customer and has always been cooperative and supportive,I don't want to lose her business. What do you think I should do? Thanks for your feedback in advance.

 

[disneymom3]

Have her contact her post office and check with neighbors to see if it got delivered to any of them. Good that you used Delivery confirmation!

 

[jenimay]

Well the p.o. delivered a package of mine to my neighbor's. It had del. conf. that showed delivered. So the P.O. could have been delivered to the wrong place-not the first time that's happened. On the other hand. If she files a complaint with paypal, you should be covered because you have d.c showing it has been delivered. ALthough refunding her money may keep her as a customer. Tough call

Jeni

 

[KeepSwimming]

How much was the item? If it's not that much, and she's a repeat customer, I'd eat it and let her know you're making an exception because she's a good customer. Hopefully this goodwill gesture will motivate her to continue with you and make this worth it.

I agree, tough call.