DVC MS told me "it is illegal to rent your points"

[wishicouldgomoreofte]

Where is that written?

 

[disneynutz]

It's not and you should report the person who told you that.

Bill

 

[Dean]

Where is that written?

It's actually expressly allowed in the POS documentation. There is a ban on "commercial renting" which has a current threshold of 20 rentals per year or running a website.

 

[drusba]

In the sense that it was meant, in that you are barred from renting, the rep was incorrect and out of line. In the true technical "legal" sense, he was correct. You cannot rent your "points." What you do is rent your real estate interest and make reservations in another's name using your points; that is allowed and is legal. The official documents define points as only symbols that represent your real estate interest and declare that your points, in and of themselves, have no monetary value. As a result, you cannot legally rent the points since they are deemed to have no dollar value. As a practical matter, everyone just refers to renting as renting the points.

 

[wishicouldgomoreofte]

It's not and you should report the person who told you that.

Bill

Who would you report it to?

 

[wishicouldgomoreofte]

It's actually expressly allowed in the POS documentation. There is a ban on "commercial renting" which has a current threshold of 20 rentals per year or running a website.

Yes. After I had posted, I went upstairs and got out the documents and reread the specific "commercial renting" info and wording. I am considering renting once. I don't have enough points to go into business., but I don't want to either.

 

[DisneyBill]

Who would you report it to?

Jim Lewis is doing some sort of consulting work for DVC isn't he? Give him a buzz and let him earn some of that payoff.

 

[keishashadow]

In the sense that it was meant, in that you are barred from renting, the rep was incorrect and out of line. In the true technical "legal" sense, he was correct. You cannot rent your "points." What you do is rent your real estate interest and make reservations in another's name using your points; that is allowed and is legal. The official documents define points as only symbols that represent your real estate interest and declare that your points, in and of themselves, have no monetary value. As a result, you cannot legally rent the points since they are deemed to have no dollar value. As a practical matter, everyone just refers to renting as renting the points.

Not a matter of sematics, and i don't mean to split hairs, but the DVC rep disn't mis-speak if he was asked "...can I rent my points?" and replied no.

I'd bet they have a handbook full of questions/responses and this one is highlighted with the exact same response. Don't blame the messenger, in this case, they're likely just doing their job as DVC has indicated.

 

[Dean]

Not a matter of sematics, and i don't mean to split hairs, but the DVC rep disn't mis-speak if he was asked "...can I rent my points?" and replied no.

I'd bet they have a handbook full of questions/responses and this one is highlighted with the exact same response. Don't blame the messenger, in this case, they're likely just doing their job as DVC has indicated.

I'd bet this isn't the case. I don't believe DVCMC would direct the reps to give out incorrect information that is clearly spelled out in the POS. This is far more likely either a Rogue employee or even more likely, one that has believed the water cooler talk along the way and is simply misinformed. I doubt the MS employees who are not members have access to the amount of information that members do.

 

[DebbieB]

I was talking to a member satisfaction rep one time about a rumor that you would not be allowed to change names on a reservation. I said I understand it could be done to try to prevent renting reservations but in my case I just add names after the initial reservation, I'm still the lead, and she replied that it is against the rules to rent!

 

[vicki_c]

I also think this should be reported to the DVC Quality Assurance group. I don't have an e-mail, but you can get to them through the phone menu on the toll free DVC # (they might be the 3rd choice, after Member Accounting). It is really poor that CMs are giving out bad information that goes against the legal documentation in the POS.

 

[OrangeCountyCommuter]

(Do you folks really have nothing better to do then complain to DVC about this? Seriously?)

I think that if every error ALL of us make was reported by the "watchdogs" our lives would be much worse!

 

[chalee94]

it's a correctable error. not one that will lead to termination.

if no one tries to correct the error, misinformation continues and spreads.

 

[disneynutz]

I also think this should be reported to the DVC Quality Assurance group. I don't have an e-mail, but you can get to them through the phone menu on the toll free DVC # (they might be the 3rd choice, after Member Accounting). It is really poor that CMs are giving out bad information that goes against the legal documentation in the POS.

Quality Assurance deals with the correct completion of new contracts.

DVC Member Satisfaction is the group that deals with Member issues including resort and MS issues. They also compile data on the problems and provide reports to Disney Management. They can be contacted at: dvcmembersatisfactionteam@disneyvacationclub.com

Bill

 

[keishashadow]

Dean -i'm not inferring that a CM gave out incorrect info, quite the opposite. It's my position that members aren't 'legally' permitted to rent their points. The employees are responding to a specific question.

Can i rent my points? The answer is no.

Can we make a reservation for another person, yes as long as we don't reference receiving financial remittance. If a member uses the term "rent" it implies exchange of cash. btw, I'm not being pollyannish, i've rented a few times, moreso just let family use my points and don't care what other members decide to do with their DVC interests.

IMO there is a distinct difference between the two and therein is the reason DVC's reservation CMs respond as they do to the OP. I firmly believe they go thru training and are restricted as to certain answers ala CRO reservationists. Not sure if the guides or those who man the phone lines are licensed real estate agents, but if they were they'd be bound by a whole other set of rules as to what they can and cannot say re timeshares.

 

[vicki_c]

keishashadow - why do you keep saying that? I've seen you say that on other threads and I thought it's been posted repeatedly what the POS actually says, showing that your interpretation is incorrect?

Renting is allowed, for payment, as long as it doesn't enter the (nebulously defined) commercial realm.

Transferring for payment is not allowed.

(and thanks to whoever upstream corrected my QA vs Member Services reference)

 

[keishashadow]

keishashadow - why do you keep saying that? I've seen you say that on other threads and I thought it's been posted repeatedly what the POS actually says, showing that your interpretation is incorrect?

Renting is allowed, for payment, as long as it doesn't enter the (nebulously defined) commercial realm.

Transferring for payment is not allowed.

(and thanks to whoever upstream corrected my QA vs Member Services reference)

I've asked both my "old" guide and MS and was told that renting is forbidden, although I may allow others to "use" my points.It's not an interpretation. When I questioned why, was told no funds could change hands.

Many here have been told the same thing over the years.

 

[disneynutz]

I've asked both my "old" guide and MS and was told that renting is forbidden, although I may allow others to "use" my points.It's not an interpretation. When I questioned why, was told no funds could change hands.

Many here have been told the same thing over the years.

What you were told was legally incorrect.

Bill

 

[keishashadow]

What you were told was legally incorrect.

Bill

quite possibly, but I received the same answer from two different sources (representing DVC), same as others have reported. Didn't stop me from being an illegal though, i just go with the program & 'rented' my points anyway, just didn't divulge when i make the ressie that funds were exchanged.

I need to finish packing for my trip tomorrowbut if i have time will call MS again just for giggles to see what i'm told re renting.

just called MS and was told I could make a reservation for other people but could not rent or receive compensation for the reservation. Also that i would need the names, etc. at the time of booking. I did ask if i would responsible for any damages that might happen (always wondered) and was told, no the 'guests' need to put down a CC at the time of booking and that would cover any potential room charges/damages

 

[disneynutz]

quite possibly, but I received the same answer from two different sources (representing DVC), same as others have reported. Didn't stop me from being an illegal though, i just go with the program & 'rented' my points anyway, just didn't divulge when i make the ressie that funds were exchanged.

I need to finish packing for my trip tomorrowbut if i have time will call MS again just for giggles to see what i'm told re renting.

just called MS and was told I could make a reservation for other people but could not rent or receive compensation for the reservation. Also that i would need the names, etc. at the time of booking. I did ask if i would responsible for any damages that might happen (always wondered) and was told, no the 'guests' need to put down a CC at the time of booking and that would cover any potential room charges/damages

We were told buy our first Guide that renting our extra points was a great way to offset our dues expense each year. Guess I need to see what Bilby says.

Bill