DVC Member Treatment

[NMW]

I have only stayed at the BC as a cash quest, so I don't know how DVC members are treated there. I have to say, after reading some posts on the Dis, I'm afraid to find out!
I have one story about a DVC member acting badly and it did happen at the Beach Club. I think I posted this once before. I guess the member was late checking in due to the snow in NYC. This man was screaming and I mean screaming about all of his requests not being met about his plane being delayed, etc. We were behind this man in line and I felt so bad for the CM. He said about 10 times that he was a "DVC owner here". I am not a violent person at all, but if I was that CM, I would have wanted to throw a stapler or something at this guy. We left in the middle of his tirad and walked over to ask our question at the YC desk. We were taking the boat to MGM anyway and I was afraid he'd start cursing in front of my kids.

I would hope that the CM at the BC would not judge all DVC members because of this, especialy since we are members now! I seriously doubt DVC members as a group are any better or any worse than any other guests. I'm sure most CM's know this. I wouldn't worry if I was you!

 

[CarolMN]

I witnessed a similar meltdown by a member at the BWV a year or two ago. I was amazed that the CM kept his temper and continued to treat her graciously through her entire temper tantrum. (It was about a Boardwalk view that she didn't get - this was before the BW views were made a separate category for booking). Afterwards, I complimented the CM on his handling of the situation (I was so glad she didn't get her way, LOL) and said that if there were any "repercussions" from management, he should feel free to give them my name as a witness to her bad temper and horrible treatment of him. (Nobody deserves to be screamed at and called names, IMHO). Got a BIG smile in return.

Anyway, I'm sure that there are still DVC members who are "less than gracious" with the Front Desk CMs. I really hope that those of us who post here are not contributing to the unrealistic expectations that trigger the boorish behavior.

Best wishes -

 

[tjkraz]

Anyway, I'm sure that there are still DVC members who are "less than gracious" with the Front Desk CMs. I really hope that those of us who post here are not contributing to the unrealistic expectations that trigger the boorish behavior.

Well said.

I would guess that the instances of irate members saying "...I'm a DVC member..." during their rant are proportionately higher than cash guests saying "...I'm paying XXX for this room..." And frankly I think that stands out in the minds of the CMs.

Do I believe that CMs that work at DVC resorts have to work harder to satisfy guests? Yes. But, just as a CM doesn't want to be screamed at (or otherwise belittled) by a guest, I (as a self-professed, easy-to-please non-screamer) don't want to have to deal with a grumpy CM predisposed to hate me just because I'm a DVC member. They can say whatever they want after I leave the desk--just smile and act like you like me for those 10 minutes.

 

[CarolMN]

...(snip).....Do I believe that CMs that work at DVC resorts have to work harder to satisfy guests? Yes. But, just as a CM doesn't want to be screamed at (or otherwise belittled) by a guest, I (as a self-professed, easy-to-please non-screamer) don't want to have to deal with a grumpy CM predisposed to hate me just because I'm a DVC member. They can say whatever they want after I leave the desk--just smile and act like you like me for those 10 minutes.

Ditto!

 

[dianeschlicht]

Ditto to you both!

 

[dianeschlicht]

double post.

 

[fishermouse]

So far we've always been treated like family. Since most people staying at a DVC resort are members they probably assume everyone is and treat all guest the same. Just remember to treat them with the same respect you expect from them, whether they are cleaning your toilet or the ceo of Disney. You may be on vacation but they are at WORK, there's good days and bad days like every other job. We should do our best to make thier day pleasant, believe me you'll get it back ten fold..

 

[mitros]

I'm thinking that the CEO should have been cleaning toilets. Maybe then he would have a little more respect for the CMs and treated them better. {off topic, sorry}

 

[bavaria]

In the old days, all executive staff at Disney had to do one day a month of line staff work. That could mean street sweeping, cleaning rooms, working at the front desk, etc.

I support that philosophy, and practiced it myself in the hotel industry, albeit not a frequently as once a month.

I'm thinking that the CEO should have been cleaning toilets. Maybe then he would have a little more respect for the CMs and treated them better. {off topic, sorry}