They said the new policy is that they can't print cards anymore. What I had missed (in my excitement of signing the contract and learning of the TOW Lounge perk) was the e-mail code they sent me...which in combination with my Member ID (on the paperwork left in the safe at the hotel) would have given me an electronic ID card. All I had with me was an invitation to a New Owner Breakfast at Top of the World for the next morning...apparently not good enough. My wife was upset, and all of the waiting had caused, our DS (2YO) to have a meltdown so it wasn't what I would call a "Magical Experience". On my call to MS (on our way back to our hotel) the CM asked if we were still there and could get us access by asking for the Manager on Duty...since we had already departed it was too late. The CM said that people were abusing the privilege and that's why there was a very HARD stance. I can't fault the CMs for doing their jobs...but I didn't like feeling like I was trying to take something that I had just purchased into...