VGCgroupie
Im in this photo
- Joined
- May 29, 2017
- Messages
- 9,636
Not going to get into specifics. But I have seen many many complaints of problems in rooms and it almost ruining vacations, causing stress and being a huge inconvenience and management doesn’t respond in the same manner as they do for cash guests when things happen. If it’s never happened to you that is great.I still have no idea what you mean here. The number of smiles checking in? Vibes? Responsiveness of bell services?
I can’t distinguish my cash stays from those on points. That’s not to say the service level is great. It’s not. Disney is a very mid-tier hotelier, generally a notch below a better business brand e.g. Westin. They are not good at solving problems whether you are on cash or points but at least they are consistent.
On a personal note have also had MS mess up a reservation for me and since it’s point based reservation they say they can do nothing for you. Just sorry not sorry basically. This doesn’t happen to cash paying guests.
My point is Disney level service I experienced as a cash guest at Disney isn’t quite what I or others always experience as a DVC owner. Again YMMV and yes maybe there are too many entitled people.
