kctinkerbell ~
This post is soooo ironic! I've been searching for days for a # to DU. I want to talk to them direct about my reservation switch that has PS"s that I don't want to loss. Any way , just yesterday I went to my reservation and pushed the "printer friendly" button and lo-and-behold the # was at the top. It is #1-888-374-0494. I just called minutes ago and got a message that operating hours are mon-fri only. The message also said any revision or questions concerning your DU resevation should be put in an e-mail and send to them. I don't know if they will answer my question throught this #, but I am going to try. I don't have an actual agent and every e-mail (2 only) I've sent took a long time to get a response and I had to re- e-mail to get the info I requested. I realize that making PS's is less costly ( no long distance charge) BUT I've never had this much trouble getting answers when I plan it myself!!
Good luck to you! I hope the # works for both of us and the 'personal' contact will renew my faith in this system of on-line reservations!!!
Debbie