All kidding aside, this is a problem I have seen not only on the boards, but first hand in the parks. It's over sensitive park guests. Now, I am speaking generally here and do not intend to trivialize your wife's feelings or situation. However, people feel that since they pay the outragious amounts of money that they do for a Disney vacation, they are entitled to anything, and that the slightest upset is worthy of a full refund. I can't tell you how many times I have seen park guests get completely bent out of shape over the smallest matters, matters which wouldn't have caused them to blink an eye anywhere else in the "real world."