I am using them for our upcoming trip, I have always booked my own trips before but since we needed three rooms I figured it was easier to let someone else handle everything.
Kelsie is my agent and she has been wonderful, when the Disney Visa codes came out we were e-mailing back and forth and then I decided to book 2 nights at the Poly instead of all 7 at the POFQ. She was great about it, she got me what I wanted and at a great savings over my original cost.
I would recommend DU to anyone