Drama at Subway

[penn19]

I've never heard of pizza at Subway.

It's actually pretty decent. I don't like subs so if the kids want to go and I'm really hungry, that's what I get. It's no New York style or anything.

 

[LovingDisney2012]

I don't think you should be uncomfortable at all. Where I live if she touched the pizza without gloves on that would be a food safety violation with the health department.

 

[goofyintoronto]

We order pizza for DD at Subway all the time and honestly, I've never had an employee touch the pizza after it comes out of the oven.

They slide it off the tray from the oven into the cardboard box, they cut it and then close the box. No touching involved.

Here in Canada its different. They put the meat & cheese on the sub, then toast it....once the sub comes out of the oven, they slide it onto the counter....put the toppings on the sub with their hands....then they close the sub using their hands....then they wrap the sub with the waxy paper thingy. So ya, hands are very much involved here.

BUT, I have seen cashiers remove the sub from the oven when the partner was busy putting toppings on the sub. But thats all they do, take the sub out of the oven. They dont touch the sub with their hands at all.

Either way, if they handled your food without washing their hands, yes i'd bring it up with the manager. The manager needs to know!

 

[sam_gordon]

Here in Canada its different. They put the meat & cheese on the sub, then toast it....once the sub comes out of the oven, they slide it onto the counter....put the toppings on the sub with their hands....then they close the sub using their hands....then they wrap the sub with the waxy paper thingy. So ya, hands are very much involved here.

BUT, I have seen cashiers remove the sub from the oven when the partner was busy putting toppings on the sub. But thats all they do, take the sub out of the oven. They dont touch the sub with their hands at all.

Either way, if they handled your food without washing their hands, yes i'd bring it up with the manager. The manager needs to know!

Do they handle pizza differently than subs though?

ETA: OP, I think you were within your rights to ask her to put gloves on, but my question is what happened after the glare? I'm curious if anyone touched the pizza (with or without gloves) after it came out of the oven.

 

[goofyintoronto]

Do they handle pizza differently than subs though?

ETA: OP, I think you were within your rights to ask her to put gloves on, but my question is what happened after the glare? I'm curious if anyone touched the pizza (with or without gloves) after it came out of the oven.

Good question. Normally from what i've seen, ppl usually at least put one or two toppings on a pizza sub. It requires hands to close the sub. Either way, toppings or no toppings, I wouldnt want the cashier handling the food. If she's just taking the sub out of the oven, fine. But it stops there.

 

[Wishing on a star]

NO, you were not out of line....

What you saw was a major infraction.
I would guess that in all states, it is against all requirements/policies/rules for the cashier to be handling the food.

Even if she did not actually touch the hot pizza, she is touching the same handles to the toaster-oven door, the handle to the tray/spatula thing... that the food handler with clean hands and gloves will then touch, and then use their hands to assemble the next food order

So, no... what the above poster just said (quoted below) is not okay.

I wouldnt want the cashier handling the food. If she's just taking the sub out of the oven, fine. But it stops there.

This is why at all fast food restaurants now, including Subway, they have the cashiers AND the order fillers.

OP, You were NOT wrong in any way.

PS: Seems that for me, I find that Subways are among the worst for employee rudeness...

 

[LuvinLucifer]

Did she glare and then touch the pizza? Glare and then wash her hands? Glare and then wait and let someone else touch the pizza?

She glared at me and dropped the tray like a hot potato. When sha rang me out she acted like she was doing the biggest favor ever for her worst enemy.

 

[goofyintoronto]

Yes your right. She shouldnt be going anywhere near the oven for the reasons you just indicated. So true.

Even if she did not actually touch the hot pizza, she is touching the same handles to the toaster-oven door, the handle to the tray/spatula thing... that the food handler with clean hands and gloves will then touch, and then use their hands to assemble the next food order

So, no... what the above poster just said (quoted below) is not okay.


This is why at all fast food restaurants now, including Subway, they have the cashiers AND the order fillers.

 

[Granny square]

The nicest subway workers we meet each year are in Canada. A little slower but noticeably friendlier.

I don't want any ff worker touching my food with their bare hands. That is what gives are for!!!

 

[wvjules]

That's drama?

 

[LuvinLucifer]

We order pizza for DD at Subway all the time and honestly, I've never had an employee touch the pizza after it comes out of the oven.

They slide it off the tray from the oven into the cardboard box, they cut it and then close the box. No touching involved.

I've never seen an employee not touch the pizza or a surface the pizza touches after its out of the oven. They have to put their hands in the box to fold it and touch the pizza to stabilized it while slicing it.

 

[luvmy3]

We order pizza for DD at Subway all the time and honestly, I've never had an employee touch the pizza after it comes out of the oven.

They slide it off the tray from the oven into the cardboard box, they cut it and then close the box. No touching involved.

She could have least put on one of these

 

[Luv'sTink]

You were not out of line at all.

We were at a buffet a few weeks ago and the guy cutting the pizza for the counter was not wearing gloves. I made eye contact and asked him where his gloves where.

One time at Sams club I was looking at bacon and it was green, no kidding GREEN and the liquid was a brown color, but it was not past the sell by date. I told them about it and thought they would remove it. Went in a few days later and the same green bacon was sitting in the case. I made a report to the health department. Here if you report to the Health Department they respond back to you after they visit the establishment. Guess what? The rotten bacon was still in the case when they went in! Of course they made them remove it and went over proper food handling with them.

 

[ibob52]

My observations ... Lately ... Take out Food
is subject to being handled by a food service employee
who have just wiped off the counter ... worked the cash register ... etc

I just make a face ... knowing that if I were to make a scene
my takeout might have a little extra special sauce.

Sheldon Cooper ish behavior ... shall be rewarded.

Best case scenario ... take business elsewhere.

 

[Tinijocaro]

I've done that before. I also told on the bartender a Olive Garden who unabashedly picked his nose with his pinky finger several times and ate it each time. Yuck!

 

[SaraJayne]

I've never seen an employee not touch the pizza or a surface the pizza touches after its out of the oven. They have to put their hands in the box to fold it and touch the pizza to stabilized it while slicing it.

Our boxes are already folded when the pizza is slid off the tray from the oven. All they do is pull the top over and slide the cardboard front into the slot.

Employees must be taught differently here how to slice ~ I've never seen them touch the pizza to slice it, since they use a large enough pizza cutter to not need to "stabilize" it while cutting.

 

[Gumbo4x4]

Where I live if she touched the pizza without gloves on that would be a food safety violation with the health department.

Not to mention a good way to burn the &""@$ out of your hands

 

[quentina]

I've never heard of pizza at Subway.

It is some of the best pizza.....I LOVE it. You must try it!

 

[clh2]

They have them at some of the Subways around us. They're pre-made cheese pizzas that you can add toppings to before they bake them in the toaster oven.

As far as the OP goes, I don't think you're out of line asking for the person to put gloves on. IIRC, the people making subs usually put a clean pair of food-safe gloves on before making each sub, since they handle all the ingredients with their hands.

I am jumping off the original post somewhat and focusing on this one. I will NOT go to a particular Subway - as the owner has his staff take off a pair of gloves, handle money, and then put back on the same gloves. So - actual hands that touched money did not touch my food. But in my opinion -this is just wrong, wrong, wrong. So - I just take my money elsewhere. Within a mile - there is at least 2 other sub shops, and within 2 miles - another subway.

 

[Planogirl]

I wish that our Subways had pizza.

As for the original topic, I think that all workers that handle food should wear fresh gloves. I prefer not to think about what actually might go on at times though.