I have Progressive for my car, boat and 4-wheeler insurance and love them. Recently, our motor burned up on the boat and we called Progressive to open a claim. We wanted to have a claim opened before we brought it to the mechanic in case it was caused by something covered in our policy. Well, without batting an eye, they approved the claim and paid over $2000 to repair the motor.
Just recently, we were in the parking lot of a drug store and my husband was half-way backed out of his spot when the woman behind him started backing out. He stopped and layed on the horn, but didn't have time to put it in drive and pull back up so she hit us. Well, she scraped up the paint on the back of her car pretty bad and all we had was a small scrape above the bumber. The first thing she said was "Well, it's kind of both our faults". I said, "No, my husband stopped and was blowing at you, but you continued to come out." So, we called the police and since it was in a parking lot, it was considered no fault. I immediately called Progressive and reported it and told them that under no circumstances should they pay for her damages. Well, they got a copy of the report and came out to look at our vehicle. A few weeks later we got a letter from them saying that they had reviewed everything and were closing the claim without paying out anything. The next week, the woman's insurance contacted us saying that they were going to pay half and that our insurance would have to pay the other half. My husband called Progressive and they told us that they had closed the claim and were not going to pay anything. I've never had an insurance company look out for my best interest before and it felt good. When we had Allstate, my husband tapped the back of a Corvette at a stop sign. They didn't call the police since there was very minor damage and just exchanged insurance - big mistake. The Corvette people sued our insurance and claimed injury to three people when there was only one person in the car and a Corvette is a two-seater! Allstate didn't even try to fight it - they just paid and my insurance went up for years after that.
Anyway, we switched to Progressive even though we had a home/auto discount with our previous carrier but it was still cheaper in the long run.