Does this make sense to you? (bank rant)

[Shugardrawers]

I went to the bank today to get a couple of rolls of quarters for laundry. Lord, I can't wait for Dh's inheritance so I can get a new washer and dryer, but I digress.

On the drive through is a sign saying no more than 4 rolls of coins can be sent through the drive through. No prob, I only need 2. So I send the check for $20 cash and a note asking for it in quarters on through. After waiting a ridiculous amount of time the teller comes on the loud speaker and says she can't send rolled coins through the drive through. I point out that it says a limit of 4 and I only need 2. She explains I can send them to her but she can't send them back. I don't feel well enough today to argue so I said I'd come in.

It's 90 degrees today and and I had Petey in the car and wasn't about to leave him in there. I could see the line was quite long and I'd be inside much too long for him to tolerate it. So I carry him in with me (he's less than 10#, very small and very quiet). He laid there quietly in my arms while the little girl behind us petted him and he gave her kisses. No barking, no growling, just loving the attention. I don't really think a bank is the place for a dog but I really didn't have any other options as I couldn't come back later and I really had to have those quarters today. The branch manager came over and suggested I should take Petey back out to the car. I politely explained everything I've just told you; it's too hot to leave him in the car, I didn't have the option of coming back later, etc. She was actually quite nice and did understand my reasoning and didn't push the issue. She personally got the quarters for me and sent us on our way with a doggie biscuit and a scratch on the ear for Petey. But even she couldn't grasp the logic in accepting coins in the drive through but not sending them out that way.

So in the end, no harm done, got my quarters and bank's not mad about Pete's presence. I'm still trying to figure out their logic though. Anyone care to try to address that?

 

[Rafiki Rafiki Rafiki]

They weigh quite a bit. Maybe it would break the pneumatic device.

 

[Lisa loves Pooh]

They weigh quite a bit. Maybe it would break the pneumatic device.

Our bank will not do coins for this reason.

But OP's banks says they will receive but not send rolls through the tubes. So rolls are getting in the tubes anyway.

 

[froglady]

They weigh quite a bit. Maybe it would break the pneumatic device.

But then why would they accept them in one direction only?

I suspect that it might have to do with the teller's "launching" apparatus. It may not be able to "launch" coins, but the customer's end can.

My CU's drive-thru won't let you send rolled coins in either direction.

 

[rascalmom]

Just a tip - next time go through the commercial lane. The large drawer they use can handle large amount of coins - I know, too many years as PTO treasurer. Glad my days of penny drives are over - but when I went through the commercial lane they always kindly handled my coins & gave my doggie a treat.

 

[Skylarr29]

I don't see what the difference is between taking them and giving them?? They will still weight the same etc.

 

[LindaR]

The rolls DO break the devices. It is just the bank's way of trying to keep the peace by saying that a customer can send rolls in (remember, they do want your money!). Actually NO rolled coin should be sent (per the companies that make the drive thru tube/devices). The number one lane (the one with the drawer) is the way the coin should be exchanged.

Perhaps they have been having trouble with breakages/rolled coin and just did not want to be responsible AND the fact that if the coin is on the way OUT to you and the tube fails......that teller cannot balance her drawer until the coin is retrieved and verified and repairs are not always done the same day.

You did the right thing (although you were rightly annoyed) to go inside and take your pup with you!

 

[ktulu]

I should try this one day with my german shepherd. "Taking her down to the carwash for bath day..."

No, not the drive through car wash either

 

[Shugardrawers]

I suspect that it might have to do with the teller's "launching" apparatus. It may not be able to "launch" coins, but the customer's end can.

That's a possibility I hadn't thought of. I still find it really odd that the branch manager didn't even know why they could come in but not go out through the drive through.

This particular branch doesn't have a commercial lane but I know the other one I use does. I'll keep that in mind next time.

 

[NeverlandClub23]

I've worked at several banks/credit unions as a teller and I couldn't tell you why she wouldn't send them through. The only thing I can think of is maybe there is more of a "thrust" that pushes the box from the lane to the inside and there isn't much of a "thrust" from the inside to the outside.

On a weird side note, we had this really crazy lady one time (not just crazy for this incidence but just crazy all around) that sent in $15 of rolled coin ($10 of it pennies) through the drive thru even though the sign said we didn't accept any rolled coin through the drive thru. It got stuck half way in the tube and jammed up making an awful noise. We kept trying to "shoot" it back across. Every once in a while it would move but it was still making this awful noise. She didn't end up closing the box all of the way when she sent it over and the box came flying back out on her end and all of the coin hit the ground and burst all over the place. I had to leave the window because I was about to die laughing. She was furious. She started throwing handfuls of coins at the glass and screaming jibberish to the teller at the first window (I guess that's who she thought was waiting on her). We had to call the cops to come take her away. Ah, memory lane.... Ok, storytime is over. Back to the topic.

 

[Free4Life11]

She didn't end up closing the box all of the way when she sent it over and the box came flying back out on her end and all of the coin hit the ground and burst all over the place. I had to leave the window because I was about to die laughing. She was furious. She started throwing handfuls of coins at the glass and screaming jibberish to the teller at the first window (I guess that's who she thought was waiting on her). We had to call the cops to come take her away. Ah, memory lane.... Ok, storytime is over. Back to the topic.

That was the funniest story I've read all day. I can just picture it...

 

[swanmom]

I worked the drive-through during college at our local bank. Here's the logic (if you want to call it that.) The pneumatic tube from the outside to the inside had a long 'lift' that allowed the 'pill' (that's what we called the round tube thingy that you put stuff in) to get up plenty of steam and make the bend at the top of the apparatus and make it inside. On the way back from the teller station, there was only a really short rise in the tube before it bent - preventing the container from gaining enough 'umph' to get to the top and over the bend. Hope this makes sense ................ and solves the mystery!

 

[RUDisney]

The branch manager may not know the trouble that the tellers in a drive in experience with the tubes, especially if the drive in stands free of the main bank.

LindaR is right. The bank will tell you the maximum number of rolls that you can send, but that's to placate the customers. What I find perplexing is the fact that they could have sent one roll to you, you send the tube back and they could have sent you the next one.

What I've seen at my bank is that working in a drive in tends to make tellers miserable. They go into the job nice and something about being behind that glass, working with idiots, um, I mean customers, does something to them.

 

[Shugardrawers]

I worked the drive-through during college at our local bank. Here's the logic (if you want to call it that.) The pneumatic tube from the outside to the inside had a long 'lift' that allowed the 'pill' (that's what we called the round tube thingy that you put stuff in) to get up plenty of steam and make the bend at the top of the apparatus and make it inside. On the way back from the teller station, there was only a really short rise in the tube before it bent - preventing the container from gaining enough 'umph' to get to the top and over the bend. Hope this makes sense ................ and solves the mystery!

Now that makes perfect sense. Seems to me that it would be much easier just to say no rolled coins in the drive through, either direction. That would save a lot of confusion and aggravation. I went to the drive through because I remembered the sign specifically saying "limit of 4 rolls of coins" and I figured I only needed 2 so no problem. If the sign had said no coins in the drive through I'd have gone at a time when I didn't have Pete with me and saved everyone the hassle.