I wasn't sure if I wanted to post it, so I am burying it in this thread as a compromise to myself.
Other passengers almost ruined the maiden voyage for me. My mother was assaulted on the deck near the mickey pool. A couple thought my mom had stolen some t-shirts from their stroller, and attempted to wrestle the supposedly stolen merchandise from my mom. My mom tried to flee but the couple pursued yelling at my parents and eventually grabbing and restraining my mom causing her quite a bit of pain (she had just had back surgery). A cast member had called security, and they began to tell everyone (including some cast members) that my parents were thieves and that the wife had seen my mother taking the shirts from their stroller.
Of course, they went to show the cast member where the t-shirts were stolen from when, wouldn't you know it, the shirts were sitting in the stroller, right where they left them.
However, my biggest complaint wasn't about the guests, but about the security staff who had somehow become convinced that my family somehow perpetrated the incident and treated my mother like a culprit, not like a victim. When my sister and I arrived on the scene, I found my mom crying and shaking - alone except for my Dad who was about as shocked as my Mom. I noticed four security officers standing about 20 feet away and went over to figure out what happened (my dad was not in a great state of mind either). The (assuming) head officer refused to talk to me saying they would only talk to my mother, not to me. They also accused me of "putting fuel on the fire" when I told them that they needed to send someone over to stay with my mom until this ordeal was over. My sister pleaded, saying that she was not okay and that she needed someone from Disney to ensure her that everything was okay and that she was safe (my mom was really shocked by the whole incident). He told us that my mom was okay and that we needed to leave.
All we were asking for was someone to show sympathy. Instead, it really seemed that they either thought we were guilty or they were trying to sweep it under the rug. One of them even admitted that they didn't think anything had happened until a witness stepped up to confirm that it was more intense than the perpetrators were trying to play it off as. My mom kept asking what she did wrong, and we couldn't convince her that she didn't do anything wrong since Disney treated her so poorly. She was crying, shaking, and in physical pain and security treated her like she should just toughen up.
I would later learn that he had told that his way of comforting my mom was to tell her that he was a police officer from New York City and that this was nothing. Her response was that she should feel a whole lot safer on the Dream than in New York City. He also laughed at her when she called it "assault".
I went straight to guest services after dealing with my mom (she refused to move from her seat, but we managed to get my whole family there to be with her). When I got in the guest services line, the hotel director was filtering guests in the guest services line to make sure that only those who actually needed to talk to guest services were waiting in line.
Once I started talking to the Hotel Director, he started to understand my perspective. Honestly, he seemed amazed by the conduct of the security team. Sure, they enforced the law, but they forgot completely about the guest who was assaulted. That being said, guest services handled my incident way better than the security staff did. I was able to talk to the head of guest services as well. He assured me that he received the report from the security officer and from the Hotel Director and had forwarded the information to the staff captain. This was not the way it was supposed to happen and frankly, treating my family the way they did was unacceptable.
It took about 24 hours before my mom would stop talking about the incident. Speaking to the guest services manager and the hotel director helped a lot. All Disney really had to do was listen, and no one wanted to.
its the maiden voyage already and its the first cruise that the Dream was fully functioning at max capacity and doing everything. a ship wont be spot on 100% perfect for EVERYONE on the first fully fuctioning maiden voyage. this happens with all new ships. I am fully aware that there were kinks wrong with the Magic on its Maiden Voyage and looks how its turned out?
Hey, the year after Elvis died we went to Graceland and there were people tearing limbs off the trees and trying to chip the bricks from the walls to take! Geez, these type of people are just going to make it harder for me to get my set of menus now 
What a perfect illustration! This sums up how I was feeling about some of my fellow MV passengers!
