Does Disney Just Hate Me?

[jalmgiven]

Just finished purchasing our trip to Disney by using a DVC rental company and I wanted to show the kids the room we got but none of the gallery pics work. When I click on the pics it just keeps trying to load but nothing happens. This happens even when I try to look at the Disney dining picture galleries.

Is this just me or is it happening to anyone else?

I already contacted Disney but that just highlighted how idiotic the workers who responded were.

I sent them a message stating:
Just wanted to let you know that the gallery pictures do not load on your Disney World website. I have tried on multiple browsers and computers and they do not work. Could someone fix this?

Their reply:
Thank you for contacting the Walt Disney World® Resort!
Thank you for your email to the Walt Disney World® Resort.
We appreciate you taking the time to share your feedback with us! It is our goal to create magical memories and exceed the expectations of our Guests during each and every interaction that you have with us!
Once again, thank you for contacting us. We look forward to the opportunity to entertain you soon!
If you have any other questions, please do not hesitate to contact us directly by replying to this email. We will be more than happy to assist you further.

I replied:
Thank you for replying but you did not address my email at all. When will the gallery pictures on the Disney World website work? They do not load not matter what browser or computer I use.
When will this be fixed?

Their reply:
Thank you for contacting us regarding your Disney PhotoPass® account.
For the most optimal experience, we suggest using Google Chrome. You can visit https://www.google.com/intl/en/chrome/browser/ to download this browser. If you are currently using the Google Chrome browser, we suggest you clear out the temporary internet files and cookies from the browser and confirm that you have the most up to date version of the browser. After this has been completed, you should have no further issues viewing or downloading your photos.
Our website uses dynamic multimedia sounds and images. To optimize viewing and to utilize our product builders, we encourage you to make sure you have the Adobe Flash Plug-in, version 10 or higher.
Please make sure that all Pop-Up and Ad blockers are disabled on your Internet Browser. If you are experiencing an error where the account shows "All Photos 0" photos or nothing shows up on the site, it is most likely due to an ad or pop-up blocker.
Thank you for contacting Disney Photo Imaging. Please let us know if we can offer any further assistance.


What!!!! After another frustrated response from me they finally reply:
Thank you for your reply. I apologize for the incorrect response in the prior email. I'll forward your feedback to our Webmaster for review in attempts to reload the pictures on our website to be able to view the rooms.

This was more that a week ago and still the website doesn't work for me. None of the gallery pics work.

Is anyone else having this problem?

(Sorry if I posted this in the wrong section - wasn't sure exactly where to post)

 

[dansdad]

Sorry you're having issues but I am able to see all the photos of the various rooms on the website. Maybe try a different web browser, clear browser cache or another PC/device.

 

[Lynne M]

I'm using Safari on MacOS 10.13.3 and the galleries are working for me.

 

[Texans_loyal]

I am also able to see pictures, maybe use your phone?

 

[DisneyArkie]

So you titled the thread “does Disney just hate me” because you can’t see some pics? Lol

They work fine for me so sounds like the problem is on your end. Maybe you should title the thread “do I just hate myself”? Lol

 

[tobikaye]

Browser, versions, and settings have a whole lot to do with what you can see on the WDW site. I never can see the multiple pictures or videos from my work computer, but I can from my home computer.

 

[jalmgiven]

So you titled the thread “does Disney just hate me” because you can’t see some pics? Lol

They work fine for me so sounds like the problem is on your end. Maybe you should title the thread “do I just hate myself”? Lol

Maybe that's the case lol. Sure is frustrating.

I have tried clearing my cache, 3 different browsers, on my phone, my husbands computer and I had my husband try on his computer at work. None of them work.

Maybe it's a Canadian issue. Is anyone here from Canada who is having issues?

 

[karmacats]

Try opening in an incognito tab. I've been having to do that lately for a number of websites, and it works like a charm. Mouse over the pic, right click, and choose open in incognito. This is for pc- no idea if mac has anything similar. You can't always open incognito, but when it does work, it loads pics and text that wouldn't load for me otherwise.

 

[katherine52478]

That first email they sent sounds like it was the automatic reply that is sent out whenever a request is submitted. It is just an acknowledgment of your request, not the “official” response.

 

[MakiraMarlena]

You're probably using an old or incompatible browser. Also, there are a lot of independent websites that will have more and even better photos than the ones Disney puts on their site.

 

[jalmgiven]

Try opening in an incognito tab. I've been having to do that lately for a number of websites, and it works like a charm. Mouse over the pic, right click, and choose open in incognito. This is for pc- no idea if mac has anything similar. You can't always open incognito, but when it does work, it loads pics and text that wouldn't load for me otherwise.

Thanks I did try that and still didn't work.

You're probably using an old or incompatible browser. Also, there are a lot of independent websites that will have more and even better photos than the ones Disney puts on their site.

I checked all my browsers and they are all up to date. I have googled the pictures I want but it just annoys me that I am having so much trouble on their site.

 

[Disney Ron]

I believe they hate you.

 

[jalmgiven]

I believe they hate you.

I must have annoyed the Disney Gods in some way

 

[tseitel]

If it’s a DVC unit you’ve rented, David’s has a wonderful walk through tour of each of the different type units at each of the resorts.

 

[jalmgiven]

Well at least it's not just me. Even my son who lives in another city can't see the gallery pictures. Unless my whole family in now cursed. lol
Called Disney tonight and they are putting in another ticket to see if this can get fixed.

 

[Newcastle]

Maybe it's a Canadian issue. Is anyone here from Canada who is having issues?

If it makes you feel any better, I have been having the exact same problem on both my Mac and PC and I live in Canada . If you do get any sort of useful reply from Disney, I would really appreciate it if you could post the info. Thanks!

 

[jalmgiven]

If it makes you feel any better, I have been having the exact same problem on both my Mac and PC and I live in Canada . If you do get any sort of useful reply from Disney, I would really appreciate it if you could post the info. Thanks!

I definitely will post if I hear anything. I sorry to hear you are having trouble also. Does kind of confirm that it is seems to be a Canadian issue. Hopefully between my email and phone call they will get the issue fixed.

 

[Stitch83]

I have the same problem and also from Canada. I have tried it on my laptop using EDGE, regular Chrome and Incognito on Chrome. I wonder if it has to do with location. I can only view them on my I-pad.

 

[jalmgiven]

If it makes you feel any better, I have been having the exact same problem on both my Mac and PC and I live in Canada . If you do get any sort of useful reply from Disney, I would really appreciate it if you could post the info. Thanks!

I have the same problem and also from Canada. I have tried it on my laptop using EDGE, regular Chrome and Incognito on Chrome. I wonder if it has to do with location. I can only view them on my I-pad.

Interesting that you an view them from your iPad. We cannot view them on any device.


Perhaps if you guys emailed Disney and told them you are having problems also they may fix it sooner. Email I used is guest.mail@wdw.disneyonline.com or through this page: https://disneyworld.disney.go.com/en_CA/help/email/

 

[PPFlight75]

I have had the same problem before. Sometimes I can see the room pics and sometimes I can’t, and I always use the same browser. I figured it was a glitch and will try back another day. I have looked at rooms on trip advisor(not sure if I can say that).