Does Disney Hold Inventory for New Direct Purchases?

JinxRemoving

Earning My Ears
Joined
Jan 28, 2016
Messages
25
I feel like the answer if probably "NO" but thought I'd ask anyway. Does Disney hold back any DVC inventory to be able to book reservations for people buying direct? Reservations are so tough to get right now if you aren't booking super far in advance I'm almost desperate enough to buy another contract if it meant I could get a reservation sooner LOL.
 
No, but Disney will help first time buyers who buy direct with getting a welcome home visit booked if one wants to go with short notice of purchasing,

They can pull rooms that they still own or have reserved using their own points, In most cases, it is the newest resort they are selling,

So, if you bought direct today, and wanted to get something, they would try to get you something,

But, it sounds like you are already an owner, so It would not apply.
 
They did offer a welcome home call to me when I became a direct member. I had previously only owned a resale contract. However, I had already found something so I didn't need it. They can convert cash rooms, if needed and available, for your welcome home visit. It's not DVC member inventory.
 
Thanks for the replies guys, very helpful! I only own resale currently and we do love Riviera so have been thinking of adding on there.
 

Thanks for the replies guys, very helpful! I only own resale currently and we do love Riviera so have been thinking of adding on there.
Owning any contract means they will not do a Welcome Home visit, formally.

You may be able to make the booking a condition of signing. I have heard this can work.
 
They did offer a welcome home call to me when I became a direct member. I had previously only owned a resale contract. However, I had already found something so I didn't need it. They can convert cash rooms, if needed and available, for your welcome home visit. It's not DVC member inventory.

We got a welcome home call when we added on too but they would not help with getting a trip booked for us, even though my adult kids were first time owners.

So, I do think they will check in but using their own inventory for current owners is much harder.
 
As auroraborealis said, make it a condition of buying because we owned resale first, then bought direct, resale, resale, direct, direct, resale and they’ve never offered to get us a reservation.
 
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We got a welcome home call when we added on too but they would not help with getting a trip booked for us, even though my adult kids were first time owners.

So, I do think they will check in but using their own inventory for current owners is much harder.
I think they are also doing away with this benefit a bit. We were totally new Riviera owners this year and nobody mentioned the welcome home visit to us. We did get a welcome home call, but it was just explaining banking and borrowing and they did not offer to help book. Learned about it on these boards and called guest relations and they looped in someone from welcome home team and said they checked the dates I wanted but everything was sold out. I think inventory is tight right now and they are not really doing this much.
 
I think they are also doing away with this benefit a bit. We were totally new Riviera owners this year and nobody mentioned the welcome home visit to us. We did get a welcome home call, but it was just explaining banking and borrowing and they did not offer to help book. Learned about it on these boards and called guest relations and they looped in someone from welcome home team and said they checked the dates I wanted but everything was sold out. I think inventory is tight right now and they are not really doing this much.

They've seldom really "offered" its more that if you call your guide right after you buy and complain because you want to travel six months from when you bought and everything is booked, there is suddenly this "one time program - oh, we can book a welcome home visit for you" And they can't make rooms appear out of nowhere - there has to be inventory they can pull for it to work at all. A lot of Disboarders are disappointed to discover that the Welcome Home visit was never meant to be "we can make a Boardwalk View room at Boardwalk appear for you for Food and Wine." (Although some people do get lucky) Its more of a "IF we have undeclared inventory at Riviera, we can grab one of those rooms we would have sold for cash."

I suspect with all the extra points in the system, they've already played all the tricks they can with the points they own in terms of clawing them back.
 
They've seldom really "offered" its more that if you call your guide right after you buy and complain because you want to travel six months from when you bought and everything is booked, there is suddenly this "one time program - oh, we can book a welcome home visit for you" And they can't make rooms appear out of nowhere - there has to be inventory they can pull for it to work at all. A lot of Disboarders are disappointed to discover that the Welcome Home visit was never meant to be "we can make a Boardwalk View room at Boardwalk appear for you for Food and Wine." (Although some people do get lucky) Its more of a "IF we have undeclared inventory at Riviera, we can grab one of those rooms we would have sold for cash."

I suspect with all the extra points in the system, they've already played all the tricks they can with the points they own in terms of clawing them back.
Oh I agree it is definitely all the inventory issues this year. Riviera is sold put of DVC because of excess points. Cash is tight because of all the revenge travel and 50th anniversary. I think that was my point—until inventory settles down a bit, this benefit is a bit on hiatus for new buyers.
 
I don’t think it is just because of COVID inventory issues. We bought direct before COVID and still did not get this benefit. We attended dvc presentations for about ten years on dcl before buying about 4 years ago. We didn’t attend 10 presentations but about four over a ten year period. The first couple of times we went, the giveaways and perks offered were very generous. The staff was effusive, fun, and enthusiastic. The last couple of times we went, they offered almost no incentives and the staff was much more like take it or leave it. I think dvc became much more popular over that time and they felt like it would just sell it self, but upper management also changed in that time. And I think since that point customer appreciation has dropped off of the proverbial cliff. When we finally went to buy, we were staying at Poly and scheduled a tour. We didn’t tell them we were buying. We thought they would take us to SSR and that we would get ice cream and be wowed and buy dvc. We’d never been to the SSR dvc center but had seen the process advertised in dvc videos. Well, for some reason they picked us up and took us to copper creek. They put us in a room that didn’t even have enough chairs for our kids to sit down, and the kids just stood there awkwardly. The guide was like here’s the model if you want to see it and then was basically like do you want to buy or not. We were shocked and said I don’t know, we will think about it and left. We thought he would contact us or something on property at poly but he never did. We went home and started reading and bought 2 resale contracts. That was not our original plan. Resale wasn’t even on our radar! But I think dvc entire marketing approach changed somewhere from when we first heard about dvc about 15 years ago and when we finally purchased. Nowadays if you want something, you have to ask for it. So ask for the reservation before you buy! Our three direct contracts were all purchased over the phone from random guides. And they didn’t even send us a backpack on our last contract. 😕
 
They've seldom really "offered" its more that if you call your guide right after you buy and complain because you want to travel six months from when you bought and everything is booked, there is suddenly this "one time program - oh, we can book a welcome home visit for you" And they can't make rooms appear out of nowhere - there has to be inventory they can pull for it to work at all. A lot of Disboarders are disappointed to discover that the Welcome Home visit was never meant to be "we can make a Boardwalk View room at Boardwalk appear for you for Food and Wine." (Although some people do get lucky) Its more of a "IF we have undeclared inventory at Riviera, we can grab one of those rooms we would have sold for cash."

I suspect with all the extra points in the system, they've already played all the tricks they can with the points they own in terms of clawing them back.

We bought last year in October, did the Welcome Home at end of October and they asked if we wanted help with reservations. They were able to book us for Copper Creek Studio for 6 days in December ending a few days before Christmas. However, the person had to talk to a supervisor to see if they could do it. My guess is that they keep some reservations in inventory for cash paying guests - it was clearly not available online. That being said, there has to be something being held by DVC in order for it to be available.
 
Disney has several types of inventory - its outlined in your purchase documents and by timeshare law - and there are also some GAAP accounting rules at play in terms of inventory and revenue in different divisions of the same company where those divisions keep their own balance sheets. (In other words, it either governed by your contract, by timeshare law, or by the SEC - Disney can't do whatever it wants - either for their benefit or ours). There are rules about how each type of inventory can be used.

All the inventory that is sold and held for points is available to members for points. This is the inventory you log on and book. Once a room is booked for those points, those points are spent. They cannot hold back any of this inventory. This is the vast majority of inventory at any resort out of active sales.

Disney does hold back a small number of points - they use this for maintenance. It really isn't enough for welcome home reservations - it honestly really isn't enough for maintenance - but it is enough to take rooms out of service for the renovation/refresh cycle.

There are points not yet sold or bought back through ROFR and not yet sold. These are Disney's points to do with as they wish. Points have to be declared in order to reach this status. Rooms that are built, but have not yet been declared into the condo association are different - there are no points associated with those rooms at all and they cannot be booked for points. When Disney doesn't have a lot of inventory, there aren't a lot of points in this pool. MOST of this pool Disney wants to sell for cash because that's revenue for them. They aren't holding these back, they just haven't sold them yet.

There are points that members have used, but they are using them outside of DVC resorts. DVC sells those points (as rooms) to CRO to pay for a member's cruise or Disney Collection choice. Or they deposit them with RCI to pay for a member's stay in an Alexandria timeshare. Those points are never available to us as they've already been used, and can be the biggest confusion for new members - because a room sold to CRO shows up on the Disney Hotels system, but cannot be brought back into DVC inventory for you to book. So a lot of members get mad when they see availability for cash, but not for points.

There is what is called breakage inventory. This is what happens when you don't use your points - or all of your points. Every year members will leave some points on the table. At 60(?) days DVC turns unbooked rooms over to CRO to try and monetize them. Members see some of the income (not all) in the form of a dues credit (called "breakage income" IIRC), and some of the income they keep themselves (for administrative overhead and because they get to). This is the inventory that Disney can claw back - the room that you see on the CRO website that when you call member services they put you on hold and go get that room back. Its the minority of rooms available through CRO, but sometimes they are there. Disney can use these for Welcome Home inventory as well.

Note that points and rooms aren't the same thing. But Disney owns enough points to book some rooms - and rent them to CRO or whatever.

I may be off a little here, some of our legal experts or someone who knows the system better can feel free to correct me. But they don't "hold back" any inventory that is bookable to members - i.e. any inventory that is declared, sold, unbooked, and owned by members - that would be a problem with contracts, timeshare law, etc. Last year was really strange in terms of inventory - it was likely unbooked inventory sent over to CRO that they clawed back - since last December there was a whole lot of inventory hitting breakage. And rooms were continually getting cancelled as people hoped that the curve would flatten and then it didn't. In a normal year, there are not CCR studios available in December for anyone on short notice.
 



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