Does Disney ever Address Questions/Concerns

[CJMZ]

Has anyone had a question/concern addressed from Disney sucessfully?
When I booked the Fairytale Package, I was unable to get 7 nights at one resort, there was no availablity. The best they could do was 6 nights, so I took it. I am unable to add another day at this point because of airfare restrictions and fees.
I have called and emailed Disney to see if there is a way to get a future voucher for the resort for the missed night, or a room upgrade - anything.
I assumed since WDW is know for it's excellent Customer Service, I would receive an answer and definately some sort of action.
I did receive 1 non answer, weeks after I wrote - a message left on my machine saying sorry you were unable to get 7 nights.
Has anyone else had a not so pleasent CS moment?

 

[MickeyMamma]

Not sure if this is the answer that you were looking for, but with the FTP, you could book any number of nights (4 or more) and it would be considered part of the package deal.

Just like you could book 5 or 6 nights, you could also book 8 or more nights (although after the week part of the deal, you were basically paying regular rates for the extra nights).

While Disney may apologize that what you wanted was not available, I wouldn't really expect anything else to be done.

Hope this answers your question.

 

[dznyntnh]

I guess I don't see where your issue is a customer service one.

The FTP was for 4 or more nights (up to 14 I believe). For every so many nights you got so many free (for 6 nights I believe you get two free). You are paying for the package that you booked. Its not like you paid for a seven night package and had to leave for some reason and were looking for a refund or compensation for missed nights. You were only able to book six nights and charged for six nights, so there would not be any reason to issue you a voucher.

As far as seeking an upgrade, you could see about another room category being available during your trip for a seventh night, but it would not be wdw's responsability to automatically upgrade you. As with most packages, FTP was (I was told) only available for x number of rooms at each resort, just like AP rates, etc. If an AP holder calls and the rates are gone, they cannot expect to be upgraded for free to make up for there being no more rates.

I think you did get your CS response in the phone call you received as they did have the courtesy to call and apologize for your inability to get 7 nights for the period you were looking for.

In answer to your original question, yes, I have had success in dealing with customer service at wdw. Several times. I think alot of it has to do with expectations and looking at how serious the issue is.

Some people make a lot out of a little issue and think that only major compensation will resolve the issue and some people just like to have themselves acknowledged and get an apology (or correction of the problem).

I think wdw has excellant customer service.

 

[kda]

If I'm understanding your posting correctly, the reason you couldn't get the 7th night (which you wanted) was due to inavailability. If that was the case, Disney did nothing 'wrong'. Disney seems to always have limits to the # of rooms in each category that are available at discounted rates. Many, many, many people can't get the resort they want for the date they want or the rate they want, due to inavailability. We all have the option of changing our dates or resort, or, sometimes the only thing we can do is feel bummed out that we missed a chance at a discount rate but it just didn't work out. Hope you have a great trip!