Does Disney do lift and shift

[MrsBergs]

Hi, Does Disney do a lift and shift if they cancel your cruise?
thanks

 

[DCLDVC1]

DCL offers this:

https://disneycruise.disney.go.com/special-offers/cruise-date-flexibility/

 

[Rob1872]

They do not rebook a cruise on your behalf, they just give you an option of a future cruise credit or a refund if they cancel.

 

[BadPinkTink]

Hi, Does Disney do a lift and shift if they cancel your cruise?
thanks

Not heard that term before.

I have had a Disney cruise for September 2020 cancelled.

Disney offer a 100% refund of any money you have paid OR if you have Paid In Full before the cancellation Disney offer a 125% Future Cruise Credit. This credit is based on your cruise price less the port tax and fees. The credit is allocated to your Castaway Number. You dont have to use this credit straight away.

It is up to you to rebook a future cruise with your credit. Disney does not just automatically move you to a different sailing.

 

[insureman]

Hi, Does Disney do a lift and shift if they cancel your cruise?
thanks

What does that term mean?

Never mind, Sounds like an RCL term. From the Royal Caribbean website.

"NEW! Lift and Shift - Lift and Shift is for those guests simply wishing to move their existing booking to next year. For CWC guests that are ready to move to an alternative sail date in the following year, we’re happy to price protect the original pricing and/or promotion if the alternative sailing is the same itinerary, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, length, and stateroom category, and the sail date should be June 30th, 2021 – August 30th, 2021. To be eligible, guests must move their booking on or before September 30th, 2020."

 

[DCLDVC1]

What does that term mean?

Never mind, Sounds like an RCL term. From the Royal Caribbean website.

"NEW! Lift and Shift - Lift and Shift is for those guests simply wishing to move their existing booking to next year. For CWC guests that are ready to move to an alternative sail date in the following year, we’re happy to price protect the original pricing and/or promotion if the alternative sailing is the same itinerary, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, length, and stateroom category, and the sail date should be June 30th, 2021 – August 30th, 2021. To be eligible, guests must move their booking on or before September 30th, 2020."

That's a much better deal than the one DCL is offering.

 

[BadPinkTink]

That's a much better deal than the one DCL is offering.

That wouldn't work for DCL European, Alaska or Hawaiian 2020 itineraries.

That wouldn't have worked for my now cancelled September 2020 European DCL cruise. I originally booked a 5 day cruise, which was a once off new route with a new for DCL port. This itinerary is not on the 2021 list.

With my 125% FCC I was able to get a 7 Day Norwegian Fjords sailing.

This type of offer only works if the cruise line has the exact same itineraries every year.

 

[_auroraborealis_]

And DCL doesn't price protect.

 

[bbel]

That wouldn't work for DCL European, Alaska or Hawaiian 2020 itineraries.

That wouldn't have worked for my now cancelled September 2020 European DCL cruise. I originally booked a 5 day cruise, which was a once off new route with a new for DCL port. This itinerary is not on the 2021 list.

With my 125% FCC I was able to get a 7 Day Norwegian Fjords sailing.

This type of offer only works if the cruise line has the exact same itineraries every year.

Many of RCs ships dont do the exact itineraries every year. They move their ships and itineraries around quite a lot. They're actually being quite flexible with itineraries that dont match for next year. You can switch ships, or switch itineraries of there is no match. It's pretty easy to do, it gives you all the options online without having to work it out yourself.
Or a refund.
Or 125% FCC.

I think it's a good extra option for those that it works for and I'm a little surprised DCL haven't offered something similar because it's been quite popular.

 

[valee]

We've recently been cancelled for our EB Panama Canal cruise. Can anyone clarify if the "future cruise credit" can be used as onboard credit (e.g., for tipping or excursions), or just towards base cruise fares? Next year's Panama Canal cruise is priced about the same, and it would be nice to use that 25% extra for incidentals.

 

[PrincessShmoo]

We've recently been cancelled for our EB Panama Canal cruise. Can anyone clarify if the "future cruise credit" can be used as onboard credit (e.g., for tipping or excursions), or just towards base cruise fares? Next year's Panama Canal cruise is priced about the same, and it would be nice to use that 25% extra for incidentals.

If the future cruise you book costs less than the FCC you have, the extra goes to your onboard account (OBC). If you don't use it all up that way, it's forfeited.

 

[Bella29]

If the future cruise you book costs less than the FCC you have, the extra goes to your onboard account (OBC). If you don't use it all up that way, it's forfeited.

Actually in that scenario, one could apply the extra FCC to a second future cruise, as long as it goes before the first future cruise, at least that's how our TA explained it and what we currently have booked. We turned our one canceled cruise into two (paying a little extra on the shorter, second booked cruise).