Does anyone here use Lifelock for identity theft protection?

CanBeGrumpy

<font color="red">Has a built in Mayo gag reflex
Joined
May 13, 2002
Messages
705
I am a super paranoid person, so naturally I worry about identity theft! I've been thinking about getting "Lifelock" to help ease my mind. I know I can request a credit freeze from the 3 credit bureaus, but I think I would still rather have the constant monitoring that Lifelock is supposed to provide. Does anyone have any experience with this, or other, identity theft companies?
Thanks for your help!
 
The "basic" plan doesn't really do much. The premium plan that really monitors your credit costs about $25 per month.
I decided against it, as most banks and credit cards provide you with free protection anyway.
 
I would go with the security freeze. I've had one for over 2 years and don't worry about monitoring my accounts. I saw first hand what happens when I tried to open a new credit card - I couldn't without unfreezing my account. I can't even get my free annual credit report without jumping through a few hoops.
 
I've had Lifelock for a few years, and very pleased with them. I opened a Sam's Club account a few weeks ago, and while I was still at the register at the service desk, Lifelock called to let me know someone was trying to open an account in my name. I've also had them call at almost the same time Chase was calling to let me know my credit card had been compromised. Only costs $7/month because of a promo code I used way back then.
 

Their customer service is a bunch of jerks...

Okay, maybe not all of them, but every single one I have ever had to deal with. I have had them put customers in tears. Hope you remember the house address that you lived in 30 years ago or they won't allow you to open an account with a store.

I would never use them after seeing and hearing what I did.
 
I had LifeLock for a few months... until I realized I could do what they do for free.

I just have a reminder set-up in my Outlook Calendar that pops up every 90 days with the link to Equifax's fraud alert site. I fill out the form and they notify the other two bureaus.

The fraud alert includes my phone number so before my credit report can be looked at I get a phone call asking for permission.

I use Credit Karma (also free) to periodically check my score and number of accounts to verify that nothing new has been opened and no new inquiries have been posted.
 
I recall the founder of Lifelock had his ID stolen a year or so ago. Remember the old commercials where he would give out his SS #?

Here is an article about him and Lifelock from wired.com:
Apparently, when you publish your Social Security number prominently on your website and billboards, people take it as an invitation to steal your identity.

LifeLock CEO Todd Davis, whose number is displayed in the company’s ubiquitous advertisements, has by now learned that lesson. He’s been a victim of identity theft at least 13 times, according to the Phoenix New Times.

That’s 12 more times than has previously been known.

In June 2007, Threat Level reported that Davis had been the victim of identity theft after someone used his identity to obtain a $500 loan from a check-cashing company. Davis discovered the crime only after the company called his wife’s cellphone to recover the unpaid debt.

About four months after that story published, Davis’ identity was stolen again by someone in Albany, Georgia, who opened an AT&T/Cingular wireless account using his Social Security number (.pdf), according to a police report obtained by the New Times. The perpetrator racked up $2,390 in charges on the account, which remained unpaid. Davis, whose real name according to police reports is Richard Todd Davis, only learned a year later that his identity had been stolen again after AT&T handed off the debt to a collection agency and a note appeared on his credit report.

Then last year, Davis discovered seven more fraudulent accounts on his credit report that were opened with his personal information and have outstanding debt, according to the police report.

Someone opened a Verizon account in New York, leaving an unpaid bill of at least $186. An account at Centerpoint Energy, a Texas utility, was delinquent $122. Credit One Bank was owed $573, and Swiss Colony, a gift-basket company, was seeking $312.

In addition to these amounts, Davis’s credit report showed five collection agencies were seeking other sums from accounts opened in his name: Bay Area Credit was pursuing $265; Associated Credit Services was seeking two debts in the amount of $207 and $213; Enhanced Recovery Corporation was chasing $250 and $381.


A spokeswoman for the Albany police, who investigated the AT&T/Cingular account but never made any arrest, told the New Times that Davis’ publication of his Social Security number created more victims than just himself.

“It’s unfortunate he chose to conduct business in that way,” spokeswoman Phyllis Banks said. “It’s not fair to [AT&T] because they’re losing a pretty substantial amount of money.”

LifeLock refused to discuss the issue with the New Times. The company did not respond to a request for comment from Threat Level.

The company was fined $12 million in March by the Federal Trade Commission for deceptive advertising.

Lifelock promised in ads that its $10 monthly service would protect consumers from identity theft. The company also offered a $1 million guarantee to compensate customers for losses incurred if they became a victim after signing up for the service. The FTC called the claims bogus and accused LifeLock of operating a scam.

“In truth, the protection they provided left such a large hole … that you could drive that truck through it,” said FTC Chairman Jon Leibowitz, referring to a LifeLock TV ad showing a truck painted with Davis’s Social Security number driving around city streets.

Davis’ history as an identity-theft victim would seem to call into question the company’s ability to protect consumers from a similar fate.
 
I've had Lifelock for a few years, and very pleased with them. I opened a Sam's Club account a few weeks ago, and while I was still at the register at the service desk, Lifelock called to let me know someone was trying to open an account in my name. I've also had them call at almost the same time Chase was calling to let me know my credit card had been compromised. Only costs $7/month because of a promo code I used way back then.

This has been our experience with them. They also monitor the credit of our children since we had heard that sometimes scammers will steal their social security numbers becasuse you never think to check. It doesn't cost us a lot and gives us some peace of mind.
 
Thanks for all the good information, everyone! I appreciate you taking the time to respond!
 












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