I am furious with the person who groomed my poodles!!!! We had to change grooms because our lady moved her shop and it is now a 30 minute drive away from us. She is only opened M-F from 7:30 a to 5:00p. Due to her hours we can not make it to her shop and get to work on time of leave work and make it before she closes. She was so good and our dogs did not mind going to her. She was $35 for everything with a puppy cut or $45 for a close cut.
I took my poodles to the vet that has a groom near our house. She did them in August and then again last Wednesday. Both times they had been washed and clipped/trimmed up by us and were not matted. I actually bath them weekly and if I see they need a trim I use scissors to trim them at the time of their baths. That way they did not get out of hand. I used straight conditioner on their ears and then used a leave in conditioner afterwards.
DH took and picked up the babies on Wednesday. I walked in the door and I looked at my babies and almost cried. Little LuLu literally has had her fur cut off. No ears and no cotton ball tail. She looks so pitiful. Luck still has his cotton ball and his ears but the hair/fur on his ears has been trimmed to the end of his ears.
I called the groom on Thursday and asked her for the reason why she had cut all the hair off of Lu and she said because she was matted. Now I can see what she means on her ears because when I wash her if I do not use conditioner and a leave in conditioner they tangle but do not mat. As for her cotton ball poof it was small already and there was no matts in it when she left my house. I explained this to her and she said well I am sticking by they were all matted. She even had the nerve to say she had discussed this with my husband. My husband said the only thing she said was she had taken her to the vet to look at because she had cuts on her back. She did say now that the fur is off of her the cut will heal. The cut is actually where a large dog attacked her and had bite her on the back. It was very small and I had already cut the hair from around this area and was applying medicine from the vet on the area.
I really have no idea what to do now. I will never take them back to that groom. I can not take them to our old groom. I am currently asking around to see if anyone can recommend someone close by.
In the meantime we are thinking about doing it ourselves. With the way Lu looks I could have saved myself $75 by doing it myself. I could have done what was done to her myself.
I took her to a store yesterday and everyone thought she was a puppy since she no longer has fur on her ears or her tail. They had no clue she was a poodle and 7 years old!
How many others would be upset over this? Or am I being crazy.
Note

H asked for them to be groomed as they were the last time. The last time they came home with some furon their bodies, theirs ears fur intact and the poof tail.