Does anyone else have problems with the Disney reservations website?

Discussion in 'Disney Resorts' started by EvilQueensRule, Nov 6, 2012.

  1. EvilQueensRule

    EvilQueensRule Earning My Ears

    Jun 7, 2012
    I find I am often having problems logging onto or accessing my reservations through the Disney website. Do others have problems with the site? Eventually, I am able to access my reservations, but is there cause for concern? It certainly is annoying (like right now, I really want to confirm the timing for one of my ADRs, but cannot). We're leaving in 5 days, so it makes me anxious!
  2. sndral

    sndral DIS Veteran

    Feb 3, 2008
    Yep, I just click on the find missing reservations number and type it in and it'll pull up all the info for my resorts and ADRs. Annoying to have to do it every time, tho', I've even stuck a sticky to my computer screen w/ the reservation number on it, although I've done it so many times I should have the reservation number memorized.
    My personal favorite glitch is the number of days to my vacation number - it's been all over the map.
  3. KuyaJeff

    KuyaJeff Mouseketeer

    Dec 27, 2006
    My friend and I are splitting the cost, so we both have access to the account to make payments on our package. So most of the time I have to tell him what to do to "see" our reservations. Sometimes all it takes is to click the "Update Reservations" button on the right and they miraculously pop up. Refreshing and logging in again helps fix the countdown with being off by days. Last resort, if we need to is alays trying to "Find Reservations" via the confirmation number that we have saved on an Xcel Spreadsheet.

    It's somewhat of a hassle to know that sessions(the time you look at your reservation and such) times out, but I trust Disney to not just cancel my reservations. I also realize that the timing out of sessions is mainly for our security for anyone that may wander onto the computer with our reservations open after a certain amount of time being inactive.
  4. manateesmom

    manateesmom Mouseketeer

    Oct 8, 2012
    Disney site seems to dislike certain browsers, so you might try more than one. I can only get it to keep my reservation in IE (also, if I can pull it up in Firefox, the countdown to my stay is never correct). It's also constantly asking me to log in. It's a pretty bad website for Disney, IMO.
  5. jmasgat

    jmasgat DIS Veteran

    Jun 14, 2006
    This happens all the time. You go to the site, it LOOKS like you are logged in, but nor really. So I find that if I "log out" and log back in, the reservations "magically" re-appear and my trip counter resets. Blame the cookies stored.

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