We have gone to aulani 8 times only stopping for the Covid years. We were there last sept and are going back in October before we get on the transpacific cruise. Back then we didn’t notice the lights out. All the water features were working. But as a
dvc member who loves it, there are several disappointments. The water and lei greeting should be Back. The cost for this has to be minimal and the customer satisfaction high. Also they used to be waiting with your Keys. Now you have to get in line. Another lost opportunity to increase customer satisfaction.
The buffet breakfast at makahiki should resume. The 3 course breakfast is way too much food and not that good, for us.
We are looking forward to Ama Ama on our return which was not yet open last year. But I understand it’s now a prefix and service has bern underwhelming. Again missed opportunities to make it as memorable and 4 star as the Four Seasons restaurants.
Aulani took way longer than necessary to reopen the kids program. The Four Seasons had theirs restarted a year before aulani did.
As dvc members, we don’t get our rooms cleaned every day, never have. But to not do daily service for paid rooms is just ridiculous. Aulani seems to blame everything on Covid but once again the four seasons continues to outclass it. If the cost of aulani was considerably lower, thst might be ok. But it’s not.
And another irritation is the ‘party’ they gave for dvc members. In the past, they had drinks, a continental breakfast and cool takeaways like hats. Now…there’s not much at all. I would never bother to go just to hear how much the pricing has increased. And instead of pins or hats they used to give to dvc members at the sales booths scattered around the resort…you get a sticker.
So many lost opportunities. We still love it there but it’s too bad there isn’t someone with marketing expertise that can explain to management what these silly cost cutting measures have accomplished.
