Not spying...my SIL is moving here and she was typing a mile a minute with questions for DH I was hoping to have been able to retrieve it since I closed the window as soon as she signed off.
I can't answer your original question, but just wanted to share an FYI with you.
AOL has online help/tech support. It's in real time w/ a support person, & I think it works well. They will even help you print the notes of the support, if you would like.