David’s just posted this on their website:
David’s Vacation Club Rentals would like to assure you that in times of uncertainty surrounding travel, your safety and well being remain an important part of our thoughts.
As an intermediary between our owners and our guests, the recent events surrounding COVID-19 have put us in a situation that affects us immensely. Our role as an intermediary is to ensure that both parties to the contract hold true to each and every word in the agreement. We protect guests against owners cancelling reservations and the reverse, we protect owners against guests cancelling reservations. It is these policies that have been the staple of our business model. Our NO CANCELLATION contract is the root of our success with owners and guests.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests and owners. We are in the midst of determining what the Disney Vacation Clubs protocol is and how it will impact Owners points. Once we have this information we will be updating our website.
Although our NO CANCELLATION contract is clear in every detail, we are willing to work with each and every guest who wishes not to travel. We promise to listen to your concerns and work with each contract to attempt to make changes that are acceptable to the both parties involved, the guest and the owner. While we can not guarantee a change to the agreement, this might involve a date change or the re-rental of the points to another guest therefore providing you with compensation. The success rate will be highly dependent on the owner’s willingness to change the agreement and the status of the points they have used to create the reservation contracted.
Although our phone lines have become extremely busy and our in box full, know that you will be attended to in due time. Do not hesitate to reach out to us as we work through this unexpected situation.
Thank you for your support and your loyalty. We will keep you updated through this dynamic situation as events change.