Do You think DISNEY has gone down hlll the last few years?

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I totally agree but what can we do. It's still a trip that we look forward to and until people stop going, nothing will change and that's never going to happen. The one thing that has always driven me crazy is that Disney isn't loyal to their customers (us). We stay onsite but really what does that get you other than the transportation and a few extra hours in a park. Someone staying outside at a cheaper rate and having the option of cheaper restaurants is getting the same experience as I am. Sure I could get the DDP but again, that's more money added to the tab. I really don't know how big families do it. But does Disney reward us for our loyalty....no. They keep raising prices, decreasing perks(DDP). Why? Because they can. Everyone is todays economy has had to cut back in some way but they still are making a big profit. Why not cut back even 1% of their profit just to hold prices for their loyal customers. I'm sorry this is so long but it's something that has been on my mind for awhile. And yet even after being moved to part time status at work, I booked my Dec trip just yesterday. I've gotten a cheaper hotel this time but I'm still going to the happiest place on earth and feel lucky to be doing so. Does Disney care that I won't be spending any extra this time once I'm there? No, if I don't someone else will. I know it's all about big business but throw us a bone!!!
 
So, what perks do you want? It is just a choice of hotel rooms. It doesn't make you any more loyal, lol.
 
Can you imagine working all day in this heat, dealing with uncooperative people (a big percentage not speaking English) and trying to smile during all of it???? I can't. But I have noticed that as soon as I approach one with a smile, I get one in return. It's really hard working with the public even when you know you're in a service profession and probably only getting paid minimum wage so please cut them a break. We watched a CM trying to move people out of the park during the MVMCP that didn't pay to stay. He was taking sooooo much abuse but kept his cool and professionalism. After watching him my husband even went over and shook his hand out of appreciation. The guy was thrilled that someone noticed.
 
So, what perks do you want? It is just a choice of hotel rooms. It doesn't make you any more loyal, lol.

Yes,it is my choice to stay onsite. So since I'm already giving them more of my money to stay there, why couldn't a day in the park or a meal be free to me just to show gratitude?? Even a discount on the park ticket and maybe a free meal at the hotel quick service would be something.
 

I totally agree that WDW created this beast
That's simply not the case. So many large companies are attacked viciously by their customers without having ever developed any significant foundation of better-than-expected quality. No, sorry: This situation is typically just a reflection of consumers, in general, simply being "self-entitled whiners" (myself included).

Regarding writing to Disney, I think it depends on the letter, and subject written. I have written to Disney many times over the years, for both positive and negative concerns, and have gotten a response each and everytime.
It costs so little to respond. Or at least it has in the past. What we've seen in recent years is that (1) some customers are actually attacking responses, or otherwise viewing responses received in a negative light; and (2) some customers are exploiting and abusing responses, seeking to use whatever is written for personal gain. These two phenomena effectively make the provision of a response a new risk to the enterprise. What we've seen as a result is that provision of a response is now much more controlled, much less specific to the individual customer, and substantially muted so as to preclude further abuse.
 
I think you are only looking at things one way too.Disney's way.
No, I'm not. Clearly, the consumer-biased perspective is well-represented - no - grossly over-represented in this thread, so there is no need for me to chime in that side of things in great detail, since that would just make the over-representation even worse.

Beyond that, what I'm presenting is actually three different perspectives that are lacking from the consumer-biased perspective that so many others are providing: (1) Disney's perspective; (2) the perspective of people who invest their savings in 401ks and other investments, to save for their retirement; (3) the perspective of people who rely on healthy and balanced economic activity for their employment. Most folks should see themselves in #2 or #3, and that's one thing I really find troubling, how so many people are so focused on getting what they want right now that they don't see how such a consumption-based attitude works against them with regard to other aspects of their life.

I will totally disagree with you,charging a fair price for a service is part of business ethics.
That's not a disagreement. It is propaganda on your part. A fair price for non-essentials is, specifically, what the market is willing to pay. A consumer doesn't get to unilaterally define "fair" as being what the consumer wants to pay.

It encourages repeat business and builds a solid relationship with the customers!
Clearly, Disney factors that in. So that's non-sequitur to what we're talking about. Again, Disney's prices are fair, and they do encourage an ideal amount of repeat business and fosters an ideal amount of solid relationships with the customers. It seems, rather, that you want them to be more generous to customers than any of the principles you're outlining would call for.

Making sure you get every last dime out of a person is called greed plain and simple.
There is "making sure that you get every last dime out of a person." That's gross hyperbole and has nothing to do with anything anyone has said, nor anything that Disney routinely does. Effectively, it is just a throw-away phrase to try to make Disney look bad, when in reality is has no relevance.
 
No, I'm not. Clearly, the consumer-biased perspective is well-represented - no - grossly over-represented in this thread, so there is no need for me to chime in that side of things in great detail, since that would just make the over-representation even worse.

Beyond that, what I'm presenting is actually three different perspectives that are lacking from the consumer-biased perspective that so many others are providing: (1) Disney's perspective; (2) the perspective of people who invest their savings in 401ks and other investments, to save for their retirement; (3) the perspective of people who rely on healthy and balanced economic activity for their employment. Most folks should see themselves in #2 or #3, and that's one thing I really find troubling, how so many people are so focused on getting what they want right now that they don't see how such a consumption-based attitude works against them with regard to other aspects of their life.

That's not a disagreement. It is propaganda on your part. A fair price for non-essentials is, specifically, what the market is willing to pay. A consumer doesn't get to unilaterally define "fair" as being what the consumer wants to pay.

Clearly, Disney factors that in. So that's non-sequitur to what we're talking about. Again, Disney's prices are fair, and they do encourage an ideal amount of repeat business and fosters an ideal amount of solid relationships with the customers. It seems, rather, that you want them to be more generous to customers than any of the principles you're outlining would call for.

There is "making sure that you get every last dime out of a person." That's gross hyperbole and has nothing to do with anything anyone has said, nor anything that Disney routinely does. Effectively, it is just a throw-away phrase to try to make Disney look bad, when in reality is has no relevance.


Hey - Disney DOES look bad....and to more and more people. Just because some choose to not see it, does not make it untrue.

....but....as I said earlier........whatever.
 
The number of threads and serious conversation has greatly increased over the last couple of years.
I disagree. If anything, as compared to the total number of threads, it has decreased. I think the peak with regard to number of threads like this was very early on (before the DIS even existed as a vBulletin forum). I remember a few years when it seemed every third thread on RADP was of this sort. There was also a smaller peak 2004-2005, I believe.

The change seems to be the group who allows no disney discontent is no longer overwhelming the conversation to the point we raise our hands and say.....whatever.
Again, that's simply not the case.

I'm actually happy to see the threads not disolve into name calling and insults. Refreshing to discuss a topic....even if we do not agree....
Absolutely. :thumbsup2

Hey - Disney DOES look bad....and to more and more people. Just because some choose to not see it, does not make is untrue.
And just because you claim it doesn't mean it is true. If you have normalized data showing this, then present it. Otherwise, with respect, I think you're simply way off-base. You've clearly reached that point yourself, and perhaps in that situation you become aware of what has always been there, or what was actually more common before you arrived.
 
Disney does some things right and some wrong, but that barking of orders thing is the worst, IMO.

I'm tired of these obnoxious kids barking orders at people...especially when those people are me, lol. A few try to be polite about it, but most do not. And the thing is, nobody needs them there. They serve no function.

Disney ought to get rid of the order-barking staff and turn them into bathroom-cleaning staff, where they'd do some good.

99% of the time, those CM's "barking orders" are doing so in that tone because the issue is one of safety. Nobody is going to have a magical day with a visit to the first aid station or an ambulance ride to Celebration hospital. The first priority of any CM is to keep their guests safe, and yes, sometimes that requires a less than pixie dust tone to our voices.

Having said that, there is NO excuse for the behavior of the bus driver recounted earlier. There may be some very isolated scenarios where a CM must put a hand on a guest to shield them from an imminent danger, but the rule is "no touching".
 
I have come to the conclusion that you are so absorbed in your own microcosm of existence, you have become oblivious to the world around you.
And yet again you stoop to personal attacks instead of addressing the topic. This is not permitted here. Stop it.

As it is, what you've cast here is the exact opposite of what is the case: I'm aware not only of the consumers experience, which very clearly dominates your comments, but I'm aware of all the other aspects that come into play. If you're going to attack me personally, attack me for taking too broad of a view; attack me for considering more than what is best for me, myself.

Let me remind you my friend, the premise of this thread, is to ask others of their opinions. For what it's worth, and I admit, I don't know you from Adams off Ox, it seems to be you sir, whom have wavered off the path here a bit.
Sorry, but no. I'm expressing my opinions of the issue. Meanwhile, you've derailed the thread again with a personal attack. Again, please - pretty please - stop. Thanks.

I do take issue however, with a statement you made. That a profit is not the number one goal of a corporation. To focus solely on profit ...
And here you've gone off track. You started by taking what I've said, that profit is an overriding obligation of a corporation (after following the law, safety and security) and then you've perverted that into "To focus solely on profit..." Do you see what you've done there? Your comments in this regard, therefore aren't relevant to anything anyone's said. No one says that profit is the only goal of a corporation, just that pursuit of profit is a fiduciary obligation.

Again, please stop with the personal attacks. They have no place here. Stick to the topic. Thanks.
 
Why not cut back even 1% of their profit just to hold prices for their loyal customers.
Well, as indicated earlier, companies don't cut-back on profit for their loyal customers - that's the reverse of what is supposed to be. The real question you want to ask yourself, though, is whether you want your retirement savings to be continually reduced by 1%, compounded over time, without financial, legal, safety, or security justification. The issue is that most of us are really concerned about being able to afford a comfortable retirement, and unfortunately that's going to trump our desire to have mints on the
Why not cut back even 1% of their profit just to hold prices for their loyal customers.
Well, as indicated earlier, companies don't cut-back on profit for their loyal customers - that's the reverse of what is supposed to be. The real question you want to ask yourself, though, is whether you want your retirement savings to be continually reduced by 1%, compounded over time, without financial, legal, safety, or security justification. The issue is that most of us are really concerned about being able to afford a comfortable retirement, and unfortunately that's going to trump our desire to have mints on the pillow in the hotel room. Especially since so many people are so happy to visit WDW every year, anyway. pillow in the hotel room. Especially since mos
 
Yes,it is my choice to stay onsite. So since I'm already giving them more of my money to stay there, why couldn't a day in the park or a meal be free to me just to show gratitude?? Even a discount on the park ticket and maybe a free meal at the hotel quick service would be something.

:confused3Then they would just raise the price of the room. I don't get any of those freebies staying in any other hotel. Why should Disney give them? We have been staying on and off site for 30 years. I am thrilled with the bargains. I see those as perks. If they stop that perk, maybe they would add something else, but I would rather have the discounts.
 
Yes,it is my choice to stay onsite. So since I'm already giving them more of my money to stay there, why couldn't a day in the park or a meal be free to me just to show gratitude?? Even a discount on the park ticket and maybe a free meal at the hotel quick service would be something.

Nothing in this world is free. Disney does not have to cater to an individual's self-entitlement in order to be succesful. If that was the case, they would have gone banktrupt a long time ago with people's silly demands.
 
thanks! I apprecaited your back-up!



good luck with that one. (BTW, I did not think you were "attacking") some posters think anyone who disagrees with their point of view is OBVIOUSLY wrong (and stupid, and can't read), because their opinion is fact and the only opinion.

go have fun at kimonos! (stay for the Karaokee, or go overto Jellyrolls!)

Hi Smidgey!

Thanks. You're exactly right. Had a great time at Kimono's with our $25.00 restaurant dot com coupon. Talk about great sushi. We missed the karaokee though, may next time. LOL!
 
Have fun @ WDW! Enjoy your dinner, and watching Illuminations tonight!

Tiger :)

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Hi Tiger!

Got home late last night. We had a great time. You have got to stay at the Yacht Club or at least check it out on your next trip to WDW! The place is awesome! Yes, we did watch Illuminations from the balcony! I was in heaven! LOL!!!
 
And yet again you stoop to personal attacks instead of addressing the topic. This is not permitted here. Stop it.

Not really sure where "I" have stooped to "personal attack[ing]" previous. Please correct me if I'm wrong. That said, none of my words regardless are of a "personal sort". They are simply observations of much of the content of this thread.

As it is, what you've cast here is the exact opposite of what is the case: I'm aware not only of the consumers experience, which very clearly dominates your comments, but I'm aware of all the other aspects that come into play. If you're going to attack me personally, attack me for taking too broad of a view; attack me for considering more than what is best for me, myself.

Again, I am not "attack[ing]" you. I am responding to your statements with the same level of courtesy/respect towards certain others I've witnessed on the posts you've made to other members.

The "other aspects" of which you speak do not include the dissatisfaction felt by many returning guests/patrons. You have hinted at it or expressed a token acknowledgement towards that side of the discussion but contrary to your suggestion to me, it is not "too broad" it is lack of acknowledgement (in my opinion).

Further, as I am for the first time attempting to have a discussion with you, it is virtually impossible to do so without addressing your positions, which you are incorrectly stating as a "personal attack". I nor anyone else, can discuss your/our position without some measure of personal assessment. While this discussion may be "spirited" it does not automatically imply any personal slight to you, at least, not any more than your own words to others whom you are debating here.

Sorry, but no. I'm expressing my opinions of the issue. Meanwhile, you've derailed the thread again with a personal attack. Again, please - pretty please - stop. Thanks.

Your "opinions" seem to have an awful lot of finality to them. In looking upon this thread you have offered little, if any acceptance or consideration to any view different than your own (again - in my opinion).

"Again", please show me where I have "derailed the thread" previous.

..and again, no personal attack exists here.

And here you've gone off track. You started by taking what I've said, that profit is an overriding obligation of a corporation (after following the law, safety and security) and then you've perverted that into "To focus solely on profit..." Do you see what you've done there? Your comments in this regard, therefore aren't relevant to anything anyone's said. No one says that profit is the only goal of a corporation, just that pursuit of profit is a fiduciary obligation.

No, this is not correct.

Further, while I understand your use of the word "perverted", I find that usage highly offensive. I am well aware of the word's dual meanings but find that an individual such as yourself using a word like that with such a filthy primary meaning to be beyond condescension and a thinly veiled slight on your part towards me.

That said, I do admit my "distortion" or your statement. I was addressing the implication of the words, not the statement itself. It matters little however, as there is more to the success of a corporation than profit. I find it convenient that you have not even touched upon the "14 points" of Dr. Deming which are completely relevant to this discussion.

That is where I personally feel you are missing the point (as I've stated previous). Ultimately profit is the goal but if a corporation becomes ignorant of it's purpose, it loses it's customer's satisfaction first, then their brand loyalty second - in my opinion. This "opinion" however, based on my personal experience.

To over-simplify my response with a blanket dismissal not on point due to my mis-quote, does not make the point any less valid but it appears that you desire not to address it regardless.

This thread asked members "what you think". It is clearly stated in the title and I am looking at it presently. There is no "wrong" answer. It is how people "feel" and/or "think". As a result of the question, you are going to get people's "feelings" and unfortunately, some group think. Not as much as I would have expected however. Regardless, folks have a right to their opinion and they are simply expressing it. In other words, on topic with the title of the thread.

Again, please stop with the personal attacks. They have no place here. Stick to the topic. Thanks.

I think you're being silly here. Don't be so thin skinned, it's not personal.
 
Yes,it is my choice to stay onsite. So since I'm already giving them more of my money to stay there, why couldn't a day in the park or a meal be free to me just to show gratitude?? Even a discount on the park ticket and maybe a free meal at the hotel quick service would be something.

If you break down price of staying off site, it will not be cheaper then on site. Offsite hotel do not provide same level of transportation, it is scheduled, no midday breaks and you are guaranteed to stand and not to sit since there are realy limited buses. I stayed off site, I know. If you want have anytime access like Disney transportation, then rent a car, pay for hotel parking, park parking, gas and see what will be cheaper after all. I counted. For big families, it is better to stay off site at one of the villas, it will be cheaper then getting more then 1 room, even with a car but if you need only 1 room, Disney will come out cheaper. As for perks, ME was added relatively recently and it does save some money for onsite guests. Extra hours are worth playing. DP, well, you will need to eat anyway, some people find it worth, I prefer to eat on my own, but point is people like it. I do not think I know of any vacation destination that will feed you for free, ALL- INCLUSIVE options are usually overpriced. With this being said, I beleive onsite guests have enough perks.
 
And yet again you stoop to personal attacks instead of addressing the topic. This is not permitted here. Stop it.

As it is, what you've cast here is the exact opposite of what is the case: I'm aware not only of the consumers experience, which very clearly dominates your comments, but I'm aware of all the other aspects that come into play. If you're going to attack me personally, attack me for taking too broad of a view; attack me for considering more than what is best for me, myself.

Sorry, but no. I'm expressing my opinions of the issue. Meanwhile, you've derailed the thread again with a personal attack. Again, please - pretty please - stop. Thanks.

And here you've gone off track. You started by taking what I've said, that profit is an overriding obligation of a corporation (after following the law, safety and security) and then you've perverted that into "To focus solely on profit..." Do you see what you've done there? Your comments in this regard, therefore aren't relevant to anything anyone's said. No one says that profit is the only goal of a corporation, just that pursuit of profit is a fiduciary obligation.

Again, please stop with the personal attacks. They have no place here. Stick to the topic. Thanks.

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Bicker-

I do not see where Pirate Jeff has attacked you. Why are you saying various people are making personal attacks toward you when none are founded?
He is simply refuting what you have stated. :confused3 Once again, you are very condecending towards most people on this forum, so much so that some have put you on "IGNORE", you have given some a headache, you have confused many here with your convoluted posts that some just do not want to have dialogue with you. You have debated almost everyone's "opinions" about why they have some "issues" or "problems" with WDW. This thread isn't really about a debate it's about your opinion of WDW. Has it gone downhill? What are your experiences here? Some are positive, and they love it and have no problem, and that's great! But alot of people do have some issues. That's why we are posting it here. This thread is strictly about "opinions" and people's experience while visting this great theme park.
 
As to the original OP question:

I feel like many others on this thread, that in some ways Disney has lost their way, yet, in other areas, excelled.

The constant increases in prices top my list of grievances. The "hidden" costs that continue adding up. As a long-time AP holder I have witnessed these changes on every visit. I have also noticed that the discounts offered for rooms on property, usually include park admission (which we obviously don't need). I feel as a continued customer, my importance is minimized a bit too much. I don't expect a red carpet to be rolled out for me, there is a basic expectation of respect owed which I feel, is at times lacking.

Where I don't share many negatives here, is in service.

I find the overall service at Disney to be second to none. While yes, I have met up with some poor CM's (very few and far between), it never ceases to amaze me the patience and passion of the overwhelming majority of CM's. Some of these people should be considered for Sainthood (no disrespect intended..) as I have never seen so many folks with such a pleasant disposition. I can only speak for the Deluxe Resorts but the service at all of them is exceptional.

I have been going to Disney World every year for many years. I remember Horizons at Epcot and when looking past Spaceship Earth, you could see the entire World Showcase as the trees were so small, you could see over and through most of them.

I have never grown tired of the magic and continue to visit time and again. The only drawback, is the ever increasing prices which are making many of the most special experiences, prohibitive. Some of them, are also disappearing.

To sum up, I feel Disney is becoming too focused on the bottom line but for now, I still love visiting there. The only other unrelated down side, is the attitude of some other guests but that is out of Disney's control. Overall, I am disappointed with some things and things have gone down hill in some regards but overall, I think it is still the happiest place on earth overall and I will continue to be a happy customer!
pirate:
 
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Hi Tiger!

Got home late last night. We had a great time. You have got to stay at the Yacht Club or at least check it out on your next trip to WDW! The place is awesome! Yes, we did watch Illuminations from the balcony! I was in heaven! LOL!!!

Sounds like you had a great time! We've been to Yacht Club - Concierge (2 years ago). It was in need of reburbishment, IMHO, but we love the location as we've been staying at Boardwalk the last few trips, so we spend lots of time in the Yacht Club/Beach Club resorts.

We love watching Illumincations from our balcony at Boardwalk too - that is the life!

Have a great day today, Tiger :)
 
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