I am casting my vote for Universal over WDW... However,
Disneyland would be a different story....
Just came back from visiting Universal Orlando staying 4 nights at Portofino Bay club level. It was my family's first visit there. We went to WDW last summer staying also 4 nights at the Animal Kingdom Lodge.
We just love the fact that a trip to Universal Orlando is truly RELAXING. Afterall, who doesn't want their vacation to be relaxing???!! Our daily schedule is not restricted by FP+ or dining ADR. We can wake up as late as we want to and take a long afternoon nap if we needed to... I didn't have to count the days carefully to make sure I booked my FP+ at 60 days. I didn't need to use a touring plan app to map out my path so I could give myself enough time to walk from a ride to another ride or restaurants... I am a planner but I didn't enjoy the amount of work that I had to do when planning my trip to WDW.
The rides at Universal are more fun for me and my husband. I love the Hulk, the Mummy, the Fear Factor ShowMy kids, aged 9 and 5, also had fun and they enjoyed the 4D rides. However, I don't think my kids could handle Universal last year at the age of 8 and 4. Disney was definitely a better park for them last year.
We love the Universal Express Pass which is complimentary by staying at Portofino Bay. I would be more interested in going to WDW if Disney changes the FP+ system to mimic the Universal Express Pass system. I spent way too much time on my cell phone to get my FP+ when I was at WDW. At Universal, I only needed my cell phone to take pictures
Cost wise, we spent a bit more at Universal, about a couple hundred dollars more. The difference was due to the cost of the food... At WDW, we bought the meal plan which gave us enough food for the three daily meals for the whole family throughout the whole stay. At Universal, we stayed at the club level so that covered our breakfast and dinner but we needed to pay for our lunch out of pocket. I think both Portofino Bay and the Animal Kingdom are equally good. Our room at PB was 100 sq ft bigger. But we love the bunk bed at AKL.
Regarding the staff, all staff at Universal are as courteous as that at Disney.
Here are the things we missed from WDW:
- photographer... The Disney photopass photographers are definitely better than those at Universal.
- magic band: one band, one tap, all things are done.
- water park: Blizzard Beach and Typhoon Lagoon are more fun than the Volcano Bay.
- anticipation: At universal, all we got was an email confirming our reservation... No video, no booklet, no magic bands... We felt something was missing...
- night time show: we watched the Universal cinematic spectacular show and it was just bleh.... Disney knows how to put on a show like the Fantasmic or the Star War Fireworks...
My family plan to visit Universal Orlando before my youngest turn 10. As for Disney, probably not until the Star War Land is built...