Horace Horsecollar
DIS Veteran
- Joined
- Feb 10, 2002
- Messages
- 7,335
I agree that if luggage transfers are not available for flights that arrive after 11:00 p.m., that should be clearly explained to guests who are considering Disney's Magical Express.I agree completely. But, if this is going to be SOP, then Disney really should have it in print someplace.
There's nothing about it at the official "Complimentary Airport Service — Disney's Magical Express Transportation" page at http://disneyworld.disney.go.com/wdw/resorts/benefitDetail?id=BenefitDMEDetailPage
The page says, "Upon landing at Orlando International Airport, skip baggage claim and proceed to the Disney Welcome Center. Disney will collect your luggage and deliver it directly to your Disney Resort hotel room."
There's absolutely nothing along the lines of, "This service is not available for flights arriving after 11:00 p.m. and before 6:00 a.m."
And there's nothing about it at the Disney's Magical Express FAQ at http://disneyworld.disney.go.com/wdw/common/helpFAQ?id=HelpFAQDMEPage
The only reference to "11:00 p.m." at the FAQ is the following:
Q. What are the hours of operation and location of the Disney Welcome Center?
A. The Disney Welcome Center is in the Main Terminal Building of Orlando International Airport on the B side on Level 1. The hours are 6:00 a.m. to 11:00 p.m., but we will be happy to extend those hours if you have booked Disney's Magical Express Service and your flight is scheduled to arrive after 11:00 p.m.
A. The Disney Welcome Center is in the Main Terminal Building of Orlando International Airport on the B side on Level 1. The hours are 6:00 a.m. to 11:00 p.m., but we will be happy to extend those hours if you have booked Disney's Magical Express Service and your flight is scheduled to arrive after 11:00 p.m.
I too would be very upset if, upon getting to the front of the line the Disney Welcome Center (DME check-in counter), I was told to go the opposite corner of the airport to retrieve my luggage and then to drag it back to the Disney's Magical Express area -- even though I had used the yellow tags and packed a carry-on overnight bag.
While I'm not doubting that the OP accurately described their experience, I'm still not convinced that this is now the official, permanent Disney's Magical Express policy. And can't believe Disney would do something so stupid and so hostile to arriving guests.